Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the National Ground Intelligence Center, Information Technology Directorate, Services Division, Charlottesville, VA 22911. Responsibilities The Information Technology (IT) Systems Analyst (SYSTEMS ANALYSIS) performs a variety of developmental and analytical IT duties in the implementation, maintenance, and troubleshooting of assigned applications. Assists end users in utilizing on-premises and cloud-based IT applications and systems used in carrying out the Center's intelligence analysis and production functions. Assists Center personnel in using standard features of various applications, interfaces, etc. Provides initial customer IT support to resolve end user problems. As assigned, installs and tailors applications, adjusting interfaces and security aspects. Troubleshoots application problems, applying established diagnostic tools to trace problems, making tentative resolutions. Performs standard troubleshooting on systems. In conjunction with team leader participates in project planning. Evaluates requirements and options for functional areas to plan for software or equipment upgrades, product releases, user enhancements, operating system configuration changes, or other similar IT projects. Identifies project issues in such areas as existing and anticipated system configuration, hardware and software capabilities and constraints. Coordinates with team leader and other members of the team. Using established computer specialist techniques, designs proposed methods for installing and integrating new or enhanced applications. Tests and debugs to achieve effective operation in production environment. Provides advice and assistance to end users on capabilities and constraints of applications. Attends meetings, conferences, and working groups on IT projects and systems. Leverages subject-matter expertise in major functional areas covered include Cloud Computing, Windows Administration, Web Software Development, Software Project Management, Analytical Tools, and Requirements Analysis. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. one year of specialized experience equivalent to the GG/GS-12 grade level in the Federal service which includes demonstrated experience in performing and coordinating a variety of clerical and administrative work for an office such as, preparing travel arrangements, creating reports, reviewing and preparing correspondence to ensure grammar, punctuation, spelling, and sentence structure are in accordance with policy and experience managing long and short-range calendars for higher level officials. For this position, individuals must also have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You will be evaluated on the basis of your level of competency in the following areas: Communications Information Systems/Network Security Systems Administration and Maintenance Technology Awareness Education Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. All INSCOM employees may be subject to extended TDY or worldwide deployments during crisis situations to perform mission essential functions as determined by management. Must be able to obtain and maintain a TS/SCI/SBI security clearance. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) CP 34 Information Technology Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Telework may be authorized based on agency policy. Recruitment / Retention / Relocation incentive(s) may be authorixed.