Current jobs related to Desktop Support - Reynoldsburg - Ohio Department of Commerce

Duties Include:

• Provides support to Information System users and/or Information Technology (IT) specialists in adherence to established policies and procedures.
• Provides support and services to support Board staff. Creates and analyzes incident and problem tickets to ensure proper completion and assignment of incidents or service requests.
• Follows established policy and procedures for prioritization categorization.
• Follows escalation procedures established by the Board and Department of Administrative Services (DAS) Office of IT.
• Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures.
• Follows up to ensure first level resolution within time limits prescribed by service level agreements (SLAs).
• Acts as liaison for services within the Board.
• Assists with on-boarding processes for new employees.
• Collaborates with other program areas by interfacing and utilizing other IT applications or platforms.
• Participates in and/or provides technical IT assistance related to projects, tasks and assignments.
• Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

6 months combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

-Or 2 courses in computer science or information systems.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

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