IT Technician II

19 hours ago

Jefferson City, United States Learfield Full time

The IT Support Technician II role will serve as escalation point for a team of Support Technician I's. This role ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests as well as installation, configuration and oversight of the desktop environment. Problem resolution and oversight typically includes the use of diagnostic and help request tracking tools such as ServiceNow and Bomgar. The technician may also be required to provide in-person, hands-on assistance at the deskside level.

Key Responsibilities:

  • Act as escalation point for technician I's for incidents or service requests that require advanced troubleshooting or understanding of the technician environment.
  • Train customer team and maintain knowledgebase with customer and company requirements.
  • Field incoming requests from end users for assistance via both telephone and e-mail in a courteous manner.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate department.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform fixes and maintenance at the desktop level; including installing and upgrading software, installing, and upgrading of computer hardware and peripherals, ensuring backup, antivirus and updates are functioning, and configuring systems and applications when required.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved and follow up with the customer.
  • Assist with inventory management.
  • And other assigned duties as needed for the success of the organization.
  • Ability to follow all company policies and procedures.
  • Some Travel is required.
Job Specifications/Requirements:
  • Technical knowledge of software and PC hardware, including HP, Apple, Microsoft Windows, Microsoft Office, and Adobe products.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present information in user-friendly, courteous, language.
  • Understanding of the organization's goals and objectives.
  • Strong customer-service orientation.
  • Attention to detail.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • On-call availability.
  • Sitting for extended periods of time.
  • Ability to work in confined spaces, operate a computer keyboard, mouse, hand/power tools, and climbing of ladders.
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
  • Travel is required.
Preferred
  • College diploma or university degree in the computer science field
  • 4+ years of helpdesk or computer operations experience
Education, Certifications and/or Experience
  • High School Diploma
  • Experience working in a team-oriented, collaborative environment.


Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

  • Human Resource Technician II

    3 months ago

    Jefferson City, United States Scholastic Full time

    Job Description: RESPONSIBILITIES: The Human Resources Technician II directly supports the HR Manager, Corporate Benefits Manager, Sr. Data Analyst, as well as assists all visiting guests. This individual is the essential support for the McCarty HR department and must maintain a high level of confidentiality at all times. This role manages a multitude of...

  • Field Service Technician II

    6 days ago

    Jefferson City, United States NCR Atleos Full time $40,800 - $59,200

    Title: NCR Atleos Field Service Technician IILocation: Jefferson City, MO Position SummaryAre you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field?  Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service?  Do you want to...

  • Pharmacy Technician II Position

    4 weeks ago

    Johnson City, Tennessee, United States Ballad Health Full time

    Job Description:The pharmacy technician, working under the supervision and instruction of a licensed pharmacist, performs procedures and duties relating to the service's Scope of Care.This will include preparation of both sterile and non-sterile medication dosage forms and special project assignments.The pharmacy technician serves as the initial contact for...

  • Phlebotomy Technician II

    4 weeks ago

    Garden City, Michigan, United States Garden City Hospital Full time

    Overview:Garden City Hospital, a member of Prime Healthcare, is committed to quality, compassion, and community. As a Phlebotomy Technician II, you will be part of a dedicated team of professionals who strive to make a difference in the lives of our patients.The Phlebotomy Technician II primarily performs skin puncture or venipuncture on patients of all ages...

  • Pharmacy Technician II

    1 month ago

    Kansas City, Missouri, United States University Health Full time

    Job SummaryUniversity Health is seeking a highly skilled Pharmacy Technician II to join our team. As a Pharmacy Technician II, you will play a critical role in maintaining the daily operations of our pharmacy department.Key ResponsibilitiesResponsible for the daily maintenance of the drug distribution system, ensuring accurate and efficient medication...

  • Anesthesia Technician II

    4 weeks ago

    Redwood City, California, United States Unavailable Full time

    About UsUnavailable Hospital is a leading healthcare provider in the Bay Area, known for its innovative and exceptional patient care.Our Heart and Vascular Institute is a pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute.We have received national recognition for superior patient safety and have been named one...

  • Surgical Technician II

    3 weeks ago

    Oklahoma City, United States Talent4health Full time

    *Talent4health is seeking a “Surgical Technician II” for a contract position with a client in Oklahoma City, OK**Apply now* to embark on a fulfilling journey with *Talent4Health*, Talent4Health is a certified MBE and Joint Commission-accredited provider of healthcare staffing and workforce solutions.Surgical Technician IIOklahoma City, OKDays 8x513 weeks...

  • Wind Turbine Technician II

    4 weeks ago

    Texas City, Texas, United States Vestas Full time

    Join Vestas as a Wind Turbine Technician IIWe are seeking a skilled Wind Turbine Technician II to join our team at Vestas. As a Wind Turbine Technician II, you will be responsible for performing maintenance and installation work on wind turbines under minimal supervision. You will work with a team of experienced technicians to ensure the safe and efficient...

  • Maintenance Technician II

    3 weeks ago

    Oregon City, United States CRMG Full time

    Job DescriptionJob DescriptionDescription:Commercial and Residential Management Group (CRMG) is looking for a Maintenance Technician II who can perform the daily upkeep and cleanliness of the buildings, landscaping, amenities, parking lot, and trash areas for the affordable communities of River Glen Apartments and Ikoi So Terrace. These quaint communities...

  • Wind Turbine Technician II

    4 weeks ago

    Texas City, Texas, United States Vestas Full time

    Join Vestas as a Wind Turbine Technician IIWe are seeking a skilled Wind Turbine Technician II to join our team at Vestas. As a Wind Turbine Technician II, you will be responsible for performing maintenance and installation work on wind turbines under minimal supervision. You will work with a team of experienced technicians to ensure the safe and efficient...

  • Pharmacy Technician II

    4 weeks ago

    Iowa City, Iowa, United States Ballad Health Full time

    Job Description:The Pharmacy Technician II will work under the supervision of a licensed pharmacist to perform various procedures and duties related to the service's Scope of Care. This includes preparation of sterile and non-sterile medication dosage forms, special project assignments, and serving as the initial contact for customers seeking DME or...

  • Maintenance Technician II

    1 month ago

    Haltom City, Texas, United States UniFirst Full time

    Maintenance Technician II Job DescriptionUniFirst is seeking a reliable and hardworking Maintenance Technician II to join our team. As a Maintenance Technician II, you will be responsible for handling repairs, maintenance, installation, and troubleshooting of industrial equipment, systems, and components.Key Responsibilities:Troubleshoot sources of equipment...

  • Photonics Technician

    4 weeks ago

    Traverse City, Michigan, United States II-VI Aerospace & Defense Full time

    Job SummaryWe are seeking a skilled Photonics Technician to join our manufacturing team in a Traverse City, Michigan facility. The successful candidate will be able to perform detailed assembly work on small components while following prescribed quality standards.Key ResponsibilitiesUnderstand and follow detailed working instructions in controlled...

  • Clinical Technician II

    1 month ago

    Iowa City, Iowa, United States University of Iowa Hospitals & Clinics Full time

    Job SummaryThe Department of Pathology at the University of Iowa Hospitals & Clinics is seeking a Clinical Technician II to join our team. As a Clinical Technician II, you will be responsible for operating and maintaining specialized medical equipment, collecting whole blood, and screening blood donors for eligibility.Key Responsibilities:Operate and...

  • Maintenance Technician II

    2 months ago

    Salt Lake City, United States Nicholas and Company Full time

    Maintenance Technician II We are seeking an enthusiastic and professional individual to build a career with our Maintenance Department as a Maintenance Technician II. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. Schedule: Monday-Friday 7:00 AM - 3:30 PM Pay: Based on experience ...

  • Clinical Technician II

    4 weeks ago

    Iowa City, Iowa, United States University of Iowa Hospitals & Clinics Full time

    Job SummaryThe University of Iowa Hospitals & Clinics is seeking a skilled Clinical Technician II to join our team. As a Clinical Technician II, you will be responsible for operating and maintaining specialized medical equipment, collecting whole blood, screening blood donors for eligibility, and performing fingerstick and tests samples for hematocrit and/or...

  • Anesthesia Technician II Position

    2 weeks ago

    Redwood City, California, United States Dignity Health Full time

    About UsDignity Health is a leading healthcare provider in the Bay Area, committed to delivering innovative and exceptional care to our community. Our Heart and Vascular Institute is a nationally recognized pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Our hospital has received national recognition for...

  • Pharmacy Technician II Role

    4 weeks ago

    Kansas City, Missouri, United States Truman Medical Centers Full time

    Job Summary:Truman Medical Centers is seeking a highly skilled Pharmacy Technician II to join our team. As a Pharmacy Technician II, you will play a critical role in the daily maintenance of our drug distribution system.Responsibilities:Participate in all aspects of the inpatient medication use process, including distribution of medications from pharmacy to...

  • Biomedical Equipment Technician II

    1 month ago

    Garden City, Kansas, United States CommonSpirit Health Full time

    Biomedical Equipment Technician IICommonSpirit Health is a leading healthcare provider with a commitment to building healthy communities and advocating for those who are poor and vulnerable. As a Biomedical Equipment Technician II, you will play a critical role in ensuring the proper functioning of medical equipment, allowing healthcare teams to confidently...

  • Laboratory Technician II

    4 weeks ago

    Kansas City, Missouri, United States Children's Mercy Kansas City Full time

    Job SummaryWe are seeking a skilled Laboratory Technician II to join our team at Children's Mercy Kansas City. As a Laboratory Technician II, you will be responsible for providing high-quality customer service to ensure timely and accurate specimen handling throughout the respective laboratory sections.You will perform and report laboratory test results as...