Physician Support Coord IV

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500125 Psychiatry SMH Child/Adoles Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Lead Physician Support Specialist oversees and directs the Physician Support Specialists (PSS) in their assigned divisions. Assigns and directs work and provides guidance and direction to PSS. Provides input and support related to recruiting, hiring, training, goal setting, performance management and promotional decisions. Acts as a subject matter expert related to PSS job duties, divisional scheduling guidelines, and clinic management processes. The Lead Physician Support Specialist is responsible to consistently and regularly identifying areas of improvement and demonstrate and model ICARE values. GENERAL PURPOSE: The Physician Support Coordinator IV oversees and directs the Physician Support Specialist (PSS). Assigns and directs work and provides guidance to PSS. Assigns and coordinates new requests for child mental health services daily for PSS. Ensures effective and efficient communication and support within the Intake Team and with the clinicians. Manages and routes referrals from the referral work queue. Schedules appointments for new patients accepted into multiple different tracks in the service. Performs quality assurance monitoring particularly for scheduling errors and communicates to staff and manager. Performs duties of PSS as required particularly for more complex requests. Coordinates urgent and emergent tasks. Acts as a subject matter expert related to physician support job duties, divisional scheduling guidelines, and clinic management processes. Consistently and regularly identifies areas of improvement and demonstrates and models ICARE values. RESPONSIBILITIES: Coordinates and tracks new requests for child mental health services; communicates to clinicians regarding newly assigned patients Prepares for, and participates in, twice weekly Intake Team meetings, as well as individual supervision Works collaboratively with, and covers for, other Intake Team members Handles patient complaints and inquiries regarding intake issues, including correspondence; assures that patients are given prompt, courteous attention by telephone, letter and/or MyChart Provider calendar management; template management and scheduling of patients Works collaboratively with Coordinator regarding schedules and assignments of Physician Support Specialists (PSS) to ensure effective and efficient communication and support to clinicians. Schedules new patient visits Implements and monitors procedures to enhance levels of service and quality. Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness, and modifying processes as necessary. Performs quality assurance monitoring for activities completed in area of immediate responsibility (including scheduling errors) as well as other areas that affect it Serves as a focal point for answering complex questions or issues related to PSS job duties, assists in problem identification, quantification, and resolution. Provides training on all aspects of PSS roles. Works with Administrator to develop and revise division specific documents and materials such as training material, standard work documents, policies, and procedures where needed. Conducts intake phone screens with potential patient/families. Documents in eRecord patient charts. Continuous performance improvement through reading, attending in-services, and workshops Documents in eRecord Participates in Departmental and programmatic diversity presentations and meets annual training expectations on diversity Demonstrates commitment to the mission of the Department of Psychiatry, UR Medicine and the University by modeling honesty and integrity. Personally committed to understanding and meeting the unique needs of external and internal customers. Contributes to the vision and mission of the Child & Adolescent Psychiatry Division Maintains a thorough knowledge of Department of Psychiatry, UR Medicine: Pediatric Behavioral Health & Wellness policies and procedures. Other duties as assigned. QUALIFICATIONS: High School Diploma or equivalent required. 2 years relevant experience required. 1-year leadership experience preferred. Experiences with surgical/appointment scheduling software and electronic medical records required. Demonstrated customer service skills preferred. Medical Terminology preferred. Proficient computer experience (with programs such as Excel) preferred. Excellent organizational skills preferred. Excellent oral and written communication skills preferred. Excellent attention to details preferred. EOE Minorities / Females / Protected Veterans / Disabled: The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.