IT Technician

Waltonen Engineering is actively seeking an Entry-Level IT Technician to join our team Responsibilities Report to Waltonen IT Manager Assist with troubleshooting and resolving hardware-related issues for desktops, laptops, workstations, and peripherals Perform memory upgrades, install drives, and troubleshoot hardware failures Provide basic software support, including installing and configuring operating systems, software applications, and drivers Assist users with software-related inquiries and issues Collaborate with the IT team to diagnose and resolve network connectivity issues Assist in setting up and maintaining network equipment Respond promptly to help desk tickets submitted by end-users Document solutions and resolutions for future reference May require occasional travel to our Troy facility for support Qualifications Associate’s degree or higher in Computer Science, Information Technology, or a related field Familiarity with hardware components (CPU, RAM, hard drives, etc.) and their functions Basic understanding of operating systems (Windows, macOS, Linux) Knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong problem-solving abilities Excellent communication skills Willingness to learn and adapt to new technologies Must be willing to work overtime hours as needed to address critical issues or complete projects Only United States citizens can be considered Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Certifications such as A+ or Microsoft MC are a bonus Benefits Medical, Dental & Vision Insurance Vacation and Holiday pay Employer matching 401K Tuition Reimbursement Flexible Spending Programs (FSAs) Short-Term & Long-Term Disability insurance Employee Referral Program Additional Voluntary Benefit Programs Off-site company events & Employee Luncheons Who are we? Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap. Powered by JazzHR