Information Technology Support Specialist I

3 weeks ago

Paducah, United States Kentucky Community and Technical College System Full time
Information Technology Support Specialist I

Job no: 494472
Work type: Full-time
Location: Paducah, KY
Categories: Staff

Title: Information Technology Support Specialist I

Salary Range: $3,162.00 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: West Kentucky Community & Technical College

Campus Location: West Kentucky Community & Technical College

Department: Information Technology

Total Rewards

West Kentucky Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

  • Exceptional health care, vision, and dental coverage for you and your family
  • Tuition reimbursement/waiver for you, your spouse, and dependents
  • 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
  • Vacation/Sick Time
  • Work-Life Balance
  • 9.5 Paid Holidays
  • 2 Weeks of Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
  • Employee Assistance Program

Job Summary

West Kentucky Community & Technical College (WKCTC), recognized as a top 10 community college in the nation by The Aspen Institute five consecutive times and twice as a Finalist with Distinction, invites applications for the position of Information Technology Support Specialist. WKCTC is a comprehensive community college that provides excellence in teaching a learning, promotes student success, and supports economic development.

Job Duties:

The duties of an Information Technology Support Specialist include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

Information Technology Support Specialist are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Maintaining technical documentation of solutions provided.
- Other duties as assigned by the Director of Information Technology.

Minimum Qualifications:

- Associate's degree in computer science or related field.
- 2+ years of experience in computer networks and systems maintenance advantageous.
- Comptia A+ or the ability to acquire it within 6 months is required.
- Linux+, Comptia Network+ or Cisco Certified Network Associate accreditation advantageous
but not required.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.

Advertised: 06 Jun 2024 Central Daylight Time
Applications close: 30 Jun 2024 Central Daylight Time

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