Technical Support Analyst

3 months ago


Newark, United States Analytic Search Group Full time
Job Description
In this role you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access

Support end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.

Management and/or troubleshooting of the following technologies:

  • Azure Cloud
  • Microsoft Windows Server
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway)
  • Active Directory and Group Policy
  • Microsoft Exchange and/or Office 365 Exchange Online
  • Remote Access VPNs
  • 8x8 Phone system
  • Mobile devices (Apple and Samsung)
  • Intune (Autopilot)
Qualifications:
  • 5 years of Desktop Technical Support or related experience.
  • Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Experience with any of the following: ConnectWise, Solarwinds, Cisco
  • Networking Infrastructure including WIFI (WAPS), Firewalls, Switches, VPN, SDWAN
  • Good understanding of Active Directory: users/groups and Office 365 Administration.
  • PC/Workstation migration and setup
  • Experience with Office 365 and Microsoft's Software/Applications.
  • Windows Server and workstation and MACS knowledge.
  • Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
  • Ability to troubleshoot and configure hardware such as printers, laptops, etc.
  • Good understanding of firewalls to get clients remotely connected with VPN.
  • Experience working with and providing support utilizing Remote Management Tools.


  • Newark, New Jersey, United States Matlen Silver Full time

    Job OverviewWe are seeking a skilled Business Systems Analyst to join our team at Matlen Silver. In this role, you will work closely with our clients to document business requirements and develop technical solutions.About the RoleAs a Business Systems Analyst, you will be responsible for providing technical and business systems support for the modification,...


  • Newark, Delaware, United States Analytic Search Group Full time

    Job OverviewWe are seeking a skilled Technical Support Analyst to join our team at Analytic Search Group. The successful candidate will provide technical support to our clients, resolving product hardware, software, and operating system issues via phone or remote access.Key ResponsibilitiesProvide technical support to clients via phone or remote...


  • Newark, New Jersey, United States Georgia IT Inc Full time

    Are you a seasoned Technical Business Analyst looking for a new challenge? Georgia IT Inc has an exciting opportunity for a talented professional to join our team in Newark, NJ. This role offers the chance to leverage your technical expertise and business skills to drive project success and contribute to the growth of our company.About the JobThe successful...


  • Newark, Delaware, United States Park National Bank Full time

    About the RoleWe are seeking a skilled Technical Business Analyst to join our team as a Senior Robotic Process Automation Developer.As a key member of our automation team, you will be responsible for defining RPA development standards and best practices, collaborating with business partners to analyze existing processes, and designing, developing, testing,...


  • Newark, New Jersey, United States Spectraforce Technologies Full time

    Job Title: Technical Business AnalystSpectraforce Technologies is seeking an experienced Technical Business Analyst to join our team. This role will involve aligning with business teams and technology teams to assess business needs and transform them into scalable applications.The ideal candidate will have a strong understanding of financial systems,...


  • Newark, United States Matlen Silver Full time

    Location: Onsite up to 3 days a wk; Hybrid – Office location is Newark DERequired Pay Scale: $48-53hr W2***Due to client requirements this role is only open to USC or GC candidates***SummaryBusiness systems analyst; hands on analyst to work in an Agile environment, helping to document business requirements and partner / design technical flows/solutions...


  • Newark, United States Matlen Silver Full time

    Location: Onsite up to 3 days a wk; Hybrid – Office location is Newark DERequired Pay Scale: $48-53hr W2***Due to client requirements this role is only open to USC or GC candidates***SummaryBusiness systems analyst; hands on analyst to work in an Agile environment, helping to document business requirements and partner / design technical flows/solutions...


  • Newark, Delaware, United States Matlen Silver Full time

    About the RoleWe are seeking a skilled Technical Business Systems Analyst to join our team. As a key member of our organization, you will work in an Agile environment, collaborating with stakeholders to document business requirements and design technical solutions.This is an exciting opportunity for someone with 6-10 years of experience in Wealth Management...


  • Newark, United States Broadridge Financial Solutions , Inc. Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is Hiring! We are seeking an Operations Technical Support Analyst to join our team in Newark, New Jersey. Basic Purpose: Position...


  • Newark, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a detailed and organized Desktop Support Analyst in Newark, NJ. In this role, you will be vital in ensuring seamless operations within our team by providing technical support, maintaining computer systems and equipment, and educating users about system use and...


  • Newark, Delaware, United States Analytic Search Group Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Analytic Search Group. This is a fantastic opportunity for an experienced IT professional to work with a dynamic and innovative company.**Job Summary:**The Technical Support Specialist will be responsible for providing top-notch technical...


  • Newark, New Jersey, United States ProAutomated Inc. Full time

    Technical Support Representative Role:We're looking for a highly skilled Technical Support Representative to join our team at ProAutomated Inc. As a key member of our technical team, you'll provide expert-level support to customers, ensuring they receive top-notch service and assistance with their automation needs.About the Position:This role is ideal for...


  • Newark, Delaware, United States EOS Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at EOS IT Solutions. As a Technical Support Specialist, you will play a critical role in supporting all aspects of the IT Asset Management (ITAM) lifecycle.About the RoleThis is an excellent opportunity for individuals who are passionate about...


  • Newark, New Jersey, United States Broadridge Financial Solutions , Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Broadridge Financial Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.The ideal candidate will...


  • Newark, Delaware, United States NuHire, LLC Full time

    Job DescriptionNuHire, LLC is a direct placement recruiting firm dedicated to helping candidates find long term permanent positions. We are seeking a Technical Support Professional to join our team.This role requires extensive travel to customer sites, both domestic and internationally, to provide on-site technical support, installation, maintenance, and...


  • Newark, New Jersey, United States Durst Image Technology U.S. Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Durst Image Technology U.S. The successful candidate will have excellent technical expertise and strong communication skills to provide exceptional customer support and service.About UsDurst is a leading provider of digital imaging solutions in North America. We pride ourselves...


  • Newark, Delaware, United States SPHERE Technology Solutions Full time

    Job SummaryWe are seeking a Technical Support Expert to join our team at SPHERE Technology Solutions. The successful candidate will be responsible for diagnosing and resolving technical problems reported by customers, communicating with them regularly to ensure timely resolution, and providing remote technical support via tickets and escalations. A degree in...


  • Newark, Delaware, United States Global Technical Talent Full time

    About the Job:This is an exciting opportunity to join our team as a Technical Operations Coordinator. You will be responsible for providing administrative support to our senior leadership team, ensuring seamless execution of operations and maintenance activities.Coordinate out-of-office coverage with fellow content EAs to ensure continued executive...


  • Newark, New Jersey, United States Stellantis Full time

    As a Technical Advisor with Stellantis, you will play a vital role in supporting dealerships within the New England area. Your primary responsibility will be to provide technical assistance and fixed operations consultation to dealer service personnel, fleet, and commercial customers.Your key duties will include:Rendering technical support via phone and...


  • Newark, Illinois, United States Mr Appliance Full time

    The Technical Support Representative will be responsible for providing technical assistance to customers over the phone. This role requires strong problem-solving skills, attention to detail, and excellent communication skills. Our company culture values collaboration, continuous learning, and teamwork.Key Responsibilities:Provide technical assistance to...