Network Support Technician 1
13 hours ago
Position Name: Network Support Technician 1
Site Address: Overland Park KS 66251
Duration: 12 Months
RESPONSIBILITIES:
• Perform Network Operational Support activities per Ericsson guidelines
• Perform product and service monitoring for an operational network
• Provide 24x7 support in a control centre environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage page and e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
EXPERIENCE and QUALIFICATIONS:
• Minimum of 1-3 years of Telecommunications network experience
• Familiar with call centre and operational centre requirements and expectations
• Good understanding of network topology and elements
• Organized and detailed with great customer focus
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Productivity work ethic with great initiative
• Analytical and able to monitor, then react to events, investigate issue and route to appropriate fix agent.
• Quick learner than can follow processes and procedures
• Must be able to work varied shifts to include nights and weekends PREREQUISITE REQUIRED
Indotronix is an Equal Opportunity Employer
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