IT Program Coordinator
4 weeks ago
The Program Coordinator is responsible for marketing, project management, cost development, contracting, and client relationship coordination of IT enterprise system programs. Experience in program marketing, content presentation, and targeted information delivery is essential. Client relationship coordination will involve site visits, town hall and office hours, and serving as the primary point of contact for communication and escalation. The role includes leading project teams on initiatives that impact multiple department or areas. Responsibilities may also extend to planning, directing, and coordinating all aspects of IT projects. This includes, but is not limited to, project plan development, status reporting, issue tracking, scope management, resource and time management, communication, and risk management. Additionally, the Program Coordinator will collaborate with IT teams, vendors, and customers to ensure successful completion of projects, maintenance coordination, and completion of customer satisfaction initiatives ensuring services meet client needs and expectations beyond defined projects.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Associate's degree in Information Technology, MIS, Business Administration or Management, or related field required, OR two (2) years of relevant experience such as business, marketing, project leadership, project coordination, team lead, client relationship coordination.
2. Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.
EXPERIENCE:
1. Minimum of two years of team lead, project lead, project coordination, business administration experience. Associate's degree may substitute for relevant experience.
2. Minimum of two years of information technology experience.
3. Minimum of 1 year marketing and client relationship experience.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor's degree in Information Technology, MIS, Business Administration or Management, or related field, OR four (4) years of relevant experience such as business, marketing, project leadership, project coordination, team lead, client relationship coordination.
2. Program lead or program coordinator experience.
3. Project Management Certification preferred.
4. Experience in an academic medical center environment and/or large healthcare system.
5. Experience with electronic health record
EXPERIENCE:
1. Two to four years of business, project leadership, project coordination, program leadership, and/or team lead.
2. Two years of marketing and/or client relationship experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be construed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Marketing: Develop and continually refine comprehensive marketing materials that accurately represent the program's offerings, objectives, and value. This includes ensuring all materials are aligned with current strategies and updates to reflect the latest program developments. Additionally, oversee the coordination and presentation of these materials to diverse audiences, including stakeholders, clients, and internal teams, ensuring effective communication of the program's impact and goals. Facilitate meetings and presentations, guide discussions, and manage follow-up actions and key takeaways to ensure alignment and progress toward program objectives. This role also involves fostering engagement and understanding through clear, consistent messaging across all communication platforms.
2. Communication Effectiveness: Responsible for ensuring clear, objective communication of program status, issues, and successes across all levels including clients, management, and stakeholders while adhering to program standards. Facilitates open, act-based discussions, effectively interprets and clarifies both verbal and non-verbal messages, and conducts routine meetings to address progress, challenges, and escalations. Supports pre-engagement preparation, implementation planning, and transition to support while motivating resources to action.
3. Project Management: Responsible for project planning, including time frame, staffing requirements, deliverables, and allocation of resources. Maintain project work plans utilizing the standard project management software tool(s) to drive the project and facilitate project progress tracking. Proactively manage project tasks to identify potential risks, issues, or barriers and escalates appropriately. Monitors and facilitates the change control process and documents the outcomes of the change control process for assigned projects. Understand the customer, their needs; provides realistic expectations, actively monitors customer satisfaction. Facilitation of proper transition of project support to Customer Service at the completion of each assigned project.
4. Critical Thinking Skills and Problem Solving: Responsible for identifying and managing program initiatives with limited risk. Engages appropriate resources and facilitates the resolution of program-related challenges. Tracks and maintains RAID logs (Risks, Actions, Issues, and Decisions) to ensure proactive management. Recognizes new or unprecedented situations and escalates appropriately to ensure smooth program operations.
5. Collaboration: Demonstrates collaboration skills and techniques and creates positive relationships with others. Establishes clear ground rules for behavior during program activities. Maintains a controlled and relaxed demeanor during intense situations. Uses good listening skills to document the issue accurately. Activates proper escalation protocols. Develops positive relationships with customers, team, and sponsor.
6. Accountability and Decision Making: Effectively prioritizes both individual and team workloads, anticipating potential consequences, risks, or opportunities for improvement. Sets and achieves realistic deadlines while forecasting changes and communicating current and future challenges. Demonstrates strong decision-making skills by understanding when to act independently and when to escalate issues to higher levels. Analyzes risks and assesses the long-term impact of decisions, ensuring well-informed, strategic choices.
7. Influencing and Leading: Exerts influencing skills to impact choices on immediate and long-term decisions. Develops understanding of how corporate culture impacts the success of the program; knows how to use organization to achieve objectives.
8. Project Management Tools: Demonstrates basic understanding of the organization's current versions of software to perform project planning and oversight, for example: MS Project, MS Office 365, MS Teams, MS SharePoint On-line.
9. Administrative Responsibilities: Attends and participates in departmental functions and staff meetings. Contributes positively to the teamwork of the department by volunteering to assist co-workers, contributing ideas and participating in problem solving efforts with co-workers.
10. Team Building: Participates in knowledge sharing. Seeks and respects the views of others, including patients, project team members, and customers when appropriate. Creates and updates internal documentation for team members.
11. This position will require up to 75% travel to other facilities or affiliated sites to complete marketing meetings, manage implementations and/or support, and complete client relationship tasks.
12. Adheres to the established policies of the West Virginia United Health System (WVUHS) as well as the policies of the entity or entities where the IT team member is assigned to work.
13. Other duties may be assigned.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping is necessary body movements utilized in performing duties through the work shift.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Work is generally performed in both an office and healthcare (hospital, clinic, etc.) environment, with frequent interruptions and irregularities in the work schedule.
SKILLS AND ABILITIES:
1. Ability to handle and maintain confidential information.
2. Ability to work independently or cooperatively as a team member.
3. Ability to adapt to various workloads and assignments.
4. Ability to work with multi-disciplinary groups.
5. Possess good oral and written communication skills.
6. Ability to prioritize tasks.
7. Ability to work in a fast paced and rapidly changing environment.
8. Must be flexible.
Additional Job Description:
Role will include marketing, project management, cost development, contracting, and client relationship management of WVU Medicine's Community Connect program. The Community Connect program enables the extension of the WVU Medicine's instance of Epic (EMR) to private community provider practices via a contract and defined cost. Experience in program marketing, content presentation, and concentrated information delivery is important. Client Relationship Management will include site visits, town hall and office hours, and point of contact for communication and escalations.
Scheduled Weekly Hours:
40
Shift:
Day (United States of America)
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
SYSTEM West Virginia University Health System
Cost Center:
5804 SYSTEM IT Ambulatory
Address:
315 Point Marion Road
Morgantown
West Virginia
WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.
-
Program Coordinator
4 weeks ago
Morgantown, West Virginia, United States WVU Medicine Full timeWelcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This position is responsible for the coordination of activities within the designated unit,...
-
Program Coordinator
4 weeks ago
Morgantown, West Virginia, United States West Virginia University Full timeThe Department of Ophthalmology at West Virginia University is currently accepting applications for a (Hybrid) Program Coordinator. About the Opportunity The program coordinator with assist the vision teachers and program director assists with day-to-day tasks associated. We strongly believe in work-life balance and keeping time for things we love outside...
-
Diabetes Program Coordinator
4 days ago
Morgantown, West Virginia, United States WVU Medicine Full timeAbout the Role:This position plays a vital role in the Diabetes Program, overseeing the care and education of patients with diabetes. The coordinator will ensure the program operates within established standards and guidelines, promoting evidence-based practice and improving patient outcomes.Responsibilities:Coordination of data management, patient and staff...
-
Coordinator National Quality Programs
4 weeks ago
Morgantown, West Virginia, United States WVU Medicine Full timeWelcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Coordinator's main responsibility is to determine data-driven solutions to guide quality...
-
Visit Outreach Program Coordinator
4 days ago
Morgantown, West Virginia, United States West Virginia University Full timeDescription The Visitors Center at West Virginia University is currently accepting applications for a Visit Outreach Program Coordinator. About the Opportunity This position covers the broad nature of the Visitors Center recruitment, outreach, and program management functions. The principal duties of the Visit Outreach Program Coordinator, housed...
-
Art Therapy Program Coordinator
2 days ago
Morgantown, West Virginia, United States West Virginia University Full time**About the Role**We are seeking a highly skilled and experienced individual to join our faculty as a Teaching Assistant Professor of Art Therapy. This is an exciting opportunity for a dedicated professional to contribute to the growth and development of our art therapy program.About the School of Art and DesignThe School of Art and Design at West Virginia...
-
Morgantown, West Virginia, United States WVU Medicine Full timeWelcome We're excited you're considering an opportunity with us To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Coordinator's main responsibility is to determine data-driven solutions to guide quality...
-
Wellness Program Coordinator
4 days ago
Morgantown, West Virginia, United States Massage Envy Full timeSales and Service Focus:We are looking for a highly motivated and results-driven individual to join our team as a Sales and Service Representative. In this role, you will be responsible for driving sales growth, providing exceptional customer service, and promoting our wellness programs to new and existing clients.Key Responsibilities:Drive sales growth...
-
Program Operations Coordinator
4 days ago
Morgantown, West Virginia, United States Sevita Full timeAbout SevitaWe are a leading provider of home and community-based specialized health care, serving over 50,000 individuals across the United States. Our mission is to provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.Our ValuesWe...
-
Wellness Program Coordinator
6 days ago
Morgantown, West Virginia, United States Massage Envy Full timeBenefits and PerksComprehensive Benefits Package: Enjoy competitive pay rates, paid time off, health insurance, and other benefits that support your well-being.Professional Growth Opportunities: Participate in training programs, mentorship, and career development initiatives to enhance your skills and advance your career.Fun and Supportive Work Environment:...
-
Academic Program Coordinator
7 days ago
Morgantown, West Virginia, United States West Virginia University Full timeAbout the PositionWe are seeking an experienced Administrative Associate to join our team at West Virginia University. As an Administrative Associate, you will play a critical role in supporting the Department of Sociology and Anthropology, Center for Women's and Gender Studies, and the Higher Education Prison Initiative.Your responsibilities will include...
-
Director of Cancer Prevention Programs
1 day ago
Morgantown, West Virginia, United States West Virginia University Full timeKey ResponsibilitiesAs a Research Professor in Cancer Prevention and Control, your key responsibilities will include conducting research and leading research teams, collaborating and mentoring residents, students, and staff on cancer prevention and control projects, writing and collaborating on grants to support the position, coordinating research projects,...
-
Healthcare Coordinator
7 days ago
Morgantown, West Virginia, United States Interim HealthCare Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to coordinate the delivery of health services that impact beneficiaries' health, well-being, and quality of life. This role involves implementing and managing innovative medical programs that support the medical management principles of the Funds.Key Responsibilities:Complete nursing assessments in...
-
OR Flow Coordinator
2 days ago
Morgantown, West Virginia, United States CAMC Health System Full timeJob SummaryWith a patient centered culture, the Flow Coordinator will provide a positive experience to our patients by coordinating surgical care to the patients we serve. This role will serve to provide and oversee the total patient experience, lead efforts to improve efficiency in Surgical Services to ensure a seamless flow. Coordinate with the CNC in the...
-
Academic Program Assistant
1 day ago
Morgantown, West Virginia, United States West Virginia University Full timeDo you have what it takes to excel in an administrative role that demands attention to detail, excellent communication skills, and the ability to multitask? West Virginia University is seeking an experienced Administrative Associate to join their team!About the Department:The Department of Sociology and Anthropology, Center for Women's and Gender Studies,...
-
Program Manager
4 days ago
Morgantown, West Virginia, United States NANA Full timeJob Summary: Akima Facilities Operations is looking for a Program Manager to work in the Morgantown WV; Pittsburgh, PA OR Albany, OR location. . Candidate will be responsible for Site Operations Services at multiple sites to include Morgantown WV, Pittsburgh PA, and Albany OR. This position is contingent upon award of the Department of Energy,...
-
Administrative Coordinator
1 day ago
Morgantown, West Virginia, United States WVU Medicine Full timeWe are seeking an experienced Administrative Specialist to join our team at WVU Medicine. As an Administrative Specialist, you will provide high-level administrative support to assigned executives and teams, ensuring seamless coordination of office procedures and projects.Responsibilities:Provides general administrative support functions to assigned...
-
Trades Program Coordinator
6 days ago
Morgantown, West Virginia, United States West Virginia University Full timePosition OverviewThe Trades Specialist Plumbing Lead is a critical role that requires expertise in plumbing, pipefitting, and sprinkler systems. This position plays a key part in maintaining the integrity of West Virginia University's infrastructure.Key ResponsibilitiesLead a team of plumbers, pipefitters, and sprinkler technicians.Develop and implement...
-
Wellness Program Coordinator
3 days ago
Morgantown, West Virginia, United States Massage Envy Full timeFinding Success in this RoleTo excel in this position, you must possess great people skills, ability to multitask, and strong math and computer skills. Previous retail or sales experience is preferred, but not required.You will also need to demonstrate a passion for total body care, with a general knowledge of massage and skin care services. As a Member...
-
Program Manager
4 days ago
Morgantown, West Virginia, United States Nana Development Corporation Full timeAkima Facilities Operations is looking for a Program Manager to work in the Morgantown WV; Pittsburgh, PA OR Albany, OR location.Candidate will be responsible for Site Operations Services at multiple sites to include Morgantown WV, Pittsburgh PA, and Albany.This position is contingent upon award of the Department of Energy, National Energy Technology...