IT Systems Specialist

1 month ago

La Vergne, United States The City of La Vergne Full time
Position Title:

IT Systems Specialist (LPD)

Department:

Police

FLSA Status:

Non - Exempt / Hourly

Salary:

Grade:

I

Starting:

$27.62

Supervision:

Chief of Police

Last Reviewed:

7/24/24

Job Summary

Works closely and cooperatively with the City's IT staff and Police Command staff and end users in the development, maintenance, modification, and design of all information technology networks and computer systems of the La Vergne Police Department. Most police department systems are mission critical, requiring near zero downtime to support emergency response to citizens. Familiarity and understanding of the current/revised Criminal Justice Information System Security Policy is required. Responsible for the day-to-day operation of the computer systems and networks of the Police Department and implements new information technology solutions based on need and budget allowances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • Assist users with computer hardware and software issues as they arise.
  • Assist with computer-related software and hardware ordering.
  • Assist with maintaining accurate department files and records.
  • Assist with managing user access.
  • Assist with webpage updates to Department web pages.
  • Manage and maintain hardware and software on all systems.
  • Manage and maintain hardware and software inventory.
  • Must be able to provide advanced technical support for desktop computers.
  • Must be able to provide intermediate support for servers.
  • Must be able to work flexible hours, including occasional nights and weekends.
  • Provide assistance to users, other members of the department, and the public as required.
  • Will maintain and serve as the department's liaison for the current radio system.
  • Will maintain and serve as the department's liaison for the current Computer Aided Dispatch and Records Management System.
MINIMUM QUALIFICATIONS
  • Required Three or more year's related hands-on experience and/or training, or equivalent combination of education and experience may be considered.
  • Preferred associate degree or greater in Computer Science, Computer Information Systems, Computer Network Technology, or related field.
  • Must possess a valid Tennessee Drivers' License or could obtain one in a reasonable period.
  • Must be at least 21 years of age.
  • Must successfully complete and pass a background check, polygraph, psychological, and medical review before starting.
SKILLS, KNOWLEDGE, AND ABILITIES
  • Preferred experience with Panasonic Toughbook laptops.
  • Preferred experience with Panasonic/i-PRO Arbitrator in-car video systems.
  • Preferred experience with Panasonic/i-PRO Body Worn camera systems.
  • Experience with Microsoft Office 365 and Microsoft Exchange email systems.
  • Experience with Voice Over IP telephone networks.
  • The applicant must be thoroughly familiar with the Microsoft Windows workstation operating system, Microsoft Office line of products, and general line of business software, in a scope to provide advanced user-level support.
  • Ability to read, analyze, interpret, and perform complex technical instructions and procedures.
  • Ability to effectively present information and respond to questions from other employees and the public.
  • Ability to relate effectively to non-technical persons on technical matters.
  • Ability to provide hands-on training to users when necessary.
  • Ability to work by oneself to complete a task.
  • Ability to quickly troubleshoot equipment difficulties in an emergency services (critical) environment.
  • Applicant should have experience with the following: Workstations, Servers, other computer systems, Analog, and Digital Phones, VOIP Phone Systems, Radios, Cameras, Video Cameras, Copy Machines, Fax Machines, Network Switches, Printers, Various Diagnostic Software, various small electric/hand tools as required by job.
  • Applicant must be familiar with the Microsoft Windows Server operating system, including DNS, DHCP, and Active Directory, in a scope to provide intermediate support.
  • Applicant should possess at least intermediate networking skills.
  • Applicant should be familiar with concepts of common Information Systems/Technology Services.


PHYSICAL DEMANDS

While performing the duties of this job, the employee may be required to sit; stand; walk; climb or balance; stoop, kneel, crouch or crawl; hands to feel, handle, or manipulate controls, objects, or other tools; reach with hands and arms; and talk or hear for an extended period. Climbing and overhead work are required as part of this job. The employee must be able to lift, move, and/or carry up to 50 pounds individually. The ability to maneuver and work in tight spaces is sometimes required. Employees will occasionally be called on to work outside traditional business hours and will need to be willing to work after hours should the need arise.

WORK ENVIRONMENT

Technology-Driven Office Setting: The IT System Specialist operates primarily within the police department's IT department, managing computer systems, networks, software applications, and other technological tools that support law enforcement operations. This role requires a blend of working at a workstation for system monitoring and management, as well as on-site support throughout the department for hardware and software issues.

-Technical Support and Problem Solving: A significant responsibility includes providing technical support to department personnel, troubleshooting hardware and software issues, and implementing solutions to ensure uninterrupted system operation. The Specialist must possess strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.

System Security and Data Protection: Given the sensitive nature of law enforcement data, the IT System Specialist prioritizes system security, implementing and managing security measures to protect against unauthorized access, data breaches, and cyber threats. This involves regular system audits, security updates, and training department staff on cybersecurity best practices.

Network and System Administration: The role involves administering the department's networks and systems, including user account management, network configuration, data backup and recovery processes, and ensuring the reliability and efficiency of IT resources. The Specialist monitors system performance plans for capacity upgrades, and implements new technologies as needed.

Collaboration and Project Management: Working closely with department leadership, IT colleagues, and external vendors, the IT System Specialist participates in planning and executing IT projects, such as system upgrades, new technology implementations, and process improvements. Effective project management and collaboration skills are essential for aligning IT initiatives with departmental goals.

Training and Documentation: The Specialist is responsible for developing and maintaining documentation related to system configurations, procedures, and user guides. Additionally, conducting training sessions for department personnel on new systems, applications, and technology use policies is a key duty.

Compliance and Legal Requirements: Ensuring that IT systems and practices comply with legal standards, privacy laws, and law enforcement regulations is critical. The IT System Specialist stays informed of legal requirements affecting police technology use and manages systems in compliance with those standards.

Flexible Schedule and Availability: This position is not remote. While the IT System Specialist typically works during standard business hours, flexibility is required to perform system maintenance, complete upgrades, and address critical issues outside of regular hours. Availability for on-call duty to respond to system emergencies or significant technical issues is also crucial.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

THE CITY OF LA VERGNE IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, SEX, COLOR, RELIGION, NATIONAL ORIGIN, AGE, DISABILITY, OR VETERAN STATUS IN EMPLOYMENT OPPORTUNITIES.

  • Electrical Systems Specialist

    4 weeks ago

    La Vergne, Tennessee, United States Quality Manufacturing Systems, Inc. Full time

    Job DescriptionQuality Manufacturing Systems, Inc. specializes in manufacturing automation controls and systems integration. Our primary focus is custom high-end systems, serving customers worldwide.We are seeking a skilled Electrical Systems Specialist to join our team. The ideal candidate will have a strong background in electrical engineering and...

  • Accounting Support Specialist

    3 weeks ago

    La Vergne, Tennessee, United States Quality Manufacturing Systems, Inc. Full time

    Job SummaryQuality Manufacturing Systems, Inc. is seeking a highly skilled Accounting Support Specialist to join our team. As an Accounting Support Specialist, you will be responsible for performing various accounting tasks, including accounts payable, accounts receivable, and payroll processing.Key Responsibilities:Process and reconcile invoices and...

  • Automation Systems Specialist

    3 weeks ago

    La Vergne, Tennessee, United States Ingram Content Group Full time

    Job DescriptionAt Ingram Content Group, we are seeking a highly skilled Automation Engineer to join our Engineering team in La Vergne, TN. This role will support our team in delivering breakthrough solutions for the enterprise, driving continuous process improvements, and enhancing manufacturing and distribution center performance.Key ResponsibilitiesLead...

  • Piping Systems Specialist

    4 weeks ago

    La Vergne, Tennessee, United States Skillit, Inc. Full time

    We are seeking a skilled Pipefitter to join our team at Skillit, Inc. in Nashville, TN. As a Pipefitter, your primary role will involve the installation, assembly, and maintenance of piping systems in accordance with blueprints and project specifications.Key Responsibilities:Install, assemble, and maintain piping systems in accordance with blueprints and...

  • Traffic Systems Specialist

    3 weeks ago

    La Cañada Flintridge, California, United States Global Trading Systems Full time

    About the Role:We are seeking a talented Traffic Systems Specialist to join our team at Global Trading Systems. As a key member of our team, you will be responsible for designing and overseeing traffic engineering projects for streets, highways, and freeways in municipal and state settings.Key Responsibilities:Perform traffic analysis, studies, and...

  • SAP ERP Specialist

    1 month ago

    La Vergne, Tennessee, United States Paladin Consulting Full time

    Job Title: SAP System SpecialistLocation: RemoteDuration: Full TimeEducation/Experience Required: 8-10 yrs. Experience in business analysis or project execution role.Job Description:The SAP System Specialist plays a critical role in bridging the gap between business needs and SAP solutions. This position involves analyzing business processes, understanding...

  • SAP ERP Specialist

    4 weeks ago

    la vergne, United States Paladin Consulting Full time

    Job Title: Sr. SAP System SpecialistWork Location: La Vergne, TNDuration: Full TimeEducation/Experience Required: 8-10 yrs. Experience in business analysis or project execution role.Job Description:The SAP System Specialist plays a critical role in bridging the gap between business needs and SAP solutions. The primary responsibilities of the SAP Business...

  • SAP Techno Functional Specialist

    2 months ago

    La Vergne, United States Paladin Consulting Full time

    Job Title: Sr. SAP System SpecialistWork Location: La Vergne, TNDuration: Full TimeEducation/Experience Required: 8-10 yrs. Experience in business analysis or project execution role.Job Description:The SAP System Specialist plays a critical role in bridging the gap between business needs and SAP solutions. The primary responsibilities of the SAP Business...

  • Inventory Specialist

    4 weeks ago

    La Vergne, Tennessee, United States Sinomax USA Full time

    Job OverviewSinomax USA is seeking a highly skilled Inventory Specialist to join our team in La Vergne, TN. As an Inventory Specialist, you will be responsible for ensuring the accuracy and efficiency of our inventory management processes across three sites.Key Responsibilities:Utilize ERP system to analyze inventory issues and discrepancies.Verify transfers...

  • Order Fulfillment Specialist

    3 weeks ago

    La Vergne, Tennessee, United States PrideStaff Full time

    Order Fulfillment SpecialistPrideStaff is seeking a detail-oriented Order Fulfillment Specialist to ensure efficient and accurate order processing and fulfillment operations across all sales and sampling channels.Main Responsibilities:B2B (case and pallet) order processing & fulfillment.Order batching and pick, pack, ship operations.Coordinate sample order...

  • Automation Systems Engineer

    3 weeks ago

    La Vergne, Tennessee, United States Ingram Content Group Full time

    Job SummaryIngram Content Group is seeking an experienced Automation Systems Engineer to join our Engineering team in La Vergne, TN. As a key member of our team, you will partner with Manufacturing, Distribution, Logistics, and Information Technology teams to deliver breakthrough solutions for the enterprise.Key ResponsibilitiesDrive continuous process...

  • Software Development Specialist

    2 weeks ago

    La Vergne, Tennessee, United States QUANTA COMPUTER NASHVILLE LLC Full time

    Job SummaryQuanta Computer Nashville LLC is seeking a talented Software Development Specialist to join our team. In this role, you will be responsible for designing, developing, and maintaining computer software systems that support our manufacturing operations.Key ResponsibilitiesDesign and develop software systems to improve production efficiency and...

  • Quality Assurance Specialist

    7 days ago

    La Vergne, United States Planet Pharma Full time

    Job Description – QA SpecialistReview documentation for inbound and outbound shipmentsReview controlled substance documentation for completion (inventories, 222 forms, ARCOS familiarity preferred)Complete import and export documentsCommunicate with 3PL clients and internal customersUpdate information in systemsAssist with regulatory agency...

  • Quality Assurance Specialist

    6 days ago

    la vergne, United States Planet Pharma Full time

    Job Description – QA SpecialistReview documentation for inbound and outbound shipmentsReview controlled substance documentation for completion (inventories, 222 forms, ARCOS familiarity preferred)Complete import and export documentsCommunicate with 3PL clients and internal customersUpdate information in systemsAssist with regulatory agency...

  • Quality Assurance Specialist

    3 days ago

    la vergne, United States Planet Pharma Full time

    Job Description – QA SpecialistReview documentation for inbound and outbound shipmentsReview controlled substance documentation for completion (inventories, 222 forms, ARCOS familiarity preferred)Complete import and export documentsCommunicate with 3PL clients and internal customersUpdate information in systemsAssist with regulatory agency...

  • Installation Specialist

    4 weeks ago

    La Vergne, Tennessee, United States B & B Metal Designs LLC Full time

    Job SummaryWe are seeking a skilled Installation Specialist to join our team at B & B Metal Designs LLC. The successful candidate will assist with the installation and repair of various window treatment applications, including curtain rods, solar shades, and automated track systems.Key Responsibilities:Assist with the installation and repair of window...

  • QA Specialist

    6 days ago

    la vergne, United States Planet Pharma Full time

    Job Description – QA SpecialistReview documentation for inbound and outbound shipmentsReview controlled substance documentation for completion (inventories, 222 forms, ARCOS familiarity preferred)Complete import and export documentsCommunicate with 3PL clients and internal customersUpdate information in systemsAssist with regulatory agency...

  • Durable Medical Equipment Specialist

    3 weeks ago

    La Vergne, Tennessee, United States Williamson Health Full time

    Job Title: Durable Medical Equipment SpecialistJob Summary:We are seeking a Durable Medical Equipment Specialist to join our team at Williamson Health. As a Durable Medical Equipment Specialist, you will be responsible for providing Durable Medical Equipment (DME) services to patients of the Bone and Joint Institute of Tennessee.Responsibilities:Fit patients...

  • QA Specialist

    7 days ago

    La Vergne, United States Planet Pharma Full time

    Job Description – QA SpecialistReview documentation for inbound and outbound shipmentsReview controlled substance documentation for completion (inventories, 222 forms, ARCOS familiarity preferred)Complete import and export documentsCommunicate with 3PL clients and internal customersUpdate information in systemsAssist with regulatory agency...

  • Maintenance Specialist

    4 weeks ago

    La Vergne, Tennessee, United States Chromalox Full time

    Job SummaryChromalox is seeking a skilled Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our mechanical systems.Key Responsibilities:Perform routine maintenance tasks on machinery and equipment to prevent downtime and ensure optimal performance.Diagnose and repair...