Support Service Analyst III

3 weeks ago

Draper, United States HealthEquity Full time

Support Service Analyst III Job Locations US-Remote Overview Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. How you can make a difference The Support Service Analyst III will work closely with clients and internal partners to assist clients through a change in their relationship with HealthEquity that will require a contract adjustment or more complex changes. This team member will need to be able to understand our different offerings and how they tie into a legal agreement. They'll need to be able to provide purple service to our clients while navigating a complex internal process. They will work to make sure the process runs smoothly and all necessary teams are included to complete any work required. What you'll be doing Be a subject matter expert in a contracting and related areas. * Work with multiple products/platforms and know how they interconnect regarding contracting and the renewal process * Drive process improvement and become the subject matter expert on the contracting nuances * Define best practices and help drive decisions on how to manage renewals and contracting more effectively * Mentor other members of the team * Act as a liaison between clients and the internal service organization to guide them through a change event that includes contracting as needed * Perform gap analysis and implement process improvement within department and cross functionally, especially with Contracts Legal and the Activation Team. * Serve as a subject matter expert for our Client Facing Teams on Contracting within Salesforce and provide training as needed. * Proactively works with department leadership to identify effective communication tools, processes, and policies; implementing as needed. * Identify new solutions using existing knowledge and creativity. * Maintain an awareness of communication and change management principles as well as new Company initiatives, services, and operating practices. * Works directly with senior and executive leadership to provide recommendations based on expertise in company directives and overarching strategy regarding contracting. * May interact with members and clients for high touch or escalated needs during the re-contracting process. * Works in the team queue as well as the e-mail box on a daily basis. * Other ad hoc projects as assigned. * Crosstrain in Performance Guarantees, Finance, and high-level Legal requirements, as well as anything further that may affect contracting. * Have a general understanding of our products and Federal regulations regarding them. What you will need to be successful * Bachelor's degree or minimum 7 years' equivalent service experience in HealthCare, Finance, or Insurance Industries. * In-depth understanding of HealthEquity functionality, including knowledge of Salesforce. * Project management experience required * Can understand and interpret various data sources to drive key business decisions. * Demonstrates aptitude for superior interpersonal teaming and organization skills. * Ideal candidate is a quick learner, effective communicator, and must be technologically well informed. * Proficient and articulate in written and oral communication, particularly in providing detailed replication processes. * Confidence in advocating for contracting and renewal needs. * Identify risk and mitigate as appropriate. * Strong self-starter and self-motivator * Self-motivated to prioritize and deliver work based on broader company goals and strategy. * Must be able to interpret a variety of instructions related to all job duties. * Ability to multi-task and acute sense of time management. #LI-Remote This is a remote position. Salary Range $63500.00 To $95000.00 / year Benefits and Perks The compensation... For full info follow application link.

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