Technical Publications Manager
3 weeks ago
Technical Publications Manager
Location: Remote - but will need to be based in Atlanta to come onsite for meetings occasionally -
The Technical Publications Manager role conducts research for parts specs, replacement parts (evaluate form, fit, and function), and customer inquiries.
Parts Manual creation utilizing equipment expertise and serviceability knowledge
Update the part manuals/website weekly with new parts. Identify appropriate equipment and sections to position the data for best use by our customers
Update website Marquee twice a month with refreshed illustrations, news updates, and artwork
Part obsolescence replacement analysis and collaboration with suppliers and NAOU engineering
Execute Drop Ship parts image process with suppliers
Validate and update Technical Publications Standard Operating Procedures
Enhance equipment service part illustrations
Provide form, fit, function analysis on replacement parts
Create communication messages for customers to send out to the client Parts website users.
Perform appropriate duties as assigned by management such as analysis on parts data or team performance metrics.
Qualifications & Requirements
Education: Bachelor??s Degree or equivalent experience
Years of Experience: 3-5 years technical service/parts experience with beverage equipment: fountain, vending and coolers
Supply chain knowledge of parts and/or equipment
Willingness to learn new processes and tools
Critical thinking, written and oral communication skills
General knowledge of field service
Adobe Tools/Illustrator/Campaign
MS Office Suite
Computer-aided design (CAD) software experience preferred (e.g. Creo) Time System
FIELDGLASS
WD Position ID
R-94289
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