Front Desk Associate

2 weeks ago

Reston, United States D1 Training Full time
About D1

D1 is The Place for The AthleteAn Athlete is anyone who has a fitness goal

D1 has earned this reputation by achieving countless athletes' goals across the country creating an unparalleled training environment and culture. Fueled by a team of professional and passionate staff and coaches, D1 is leading the industry on how athletes train for sport and life.

Role Vision

Under the direction of the General Manager, this role is responsible for performing day to day facility operational tasks in adherence with all company policies and procedures.

Description

Serve as a key point of contact with members, with emphasis on providing the D1 customer experience. Duties include:

  • Energetic Active Front Desk Presence
  • Setting up new memberships in D1 systems
  • Daily check-ins
  • Collecting and processing payments
  • Providing front desk sales and information
  • Assisting with marketing events
  • Managing retail sales
Responsibilities & Deliverables
  • Be the main point of contact for clients and future clients via all methods of communication (in person, phone, text & email)
  • Engage with future clients to meet their needs, answering any questions they may have regarding D1 Training
  • Actively sell all services offered by D1 Training in person, via phone, text and social media to achieve facility sales goals
  • Coordinate & communicate with current and future members as needed
  • Assist in creating engaging videos and stories for facility's social media accounts
  • Assist in grassroots marketing including the planning of community events
  • Research and understand the current trends in fitness & athletic training community
  • Participate in sales process alongside lead Recruiter and other facility leadership
  • Perform basic housekeeping duties to ensure clean and safe environment.
Special Skills/Tools/Competencies/Experience:
  • Proficient in Microsoft Office applications and with social media content and platforms
  • Experience in customer interactions and providing a positive customer experience
  • Effective time management and follow through skills
  • Excellent communication skills and the ability to interact effectively with all stakeholders of the organization (owners, associates, customers, community leaders, D1 Leadership Team)
  • Assure compliance with all company and governmental policies and procedures and laws
  • Ability to market the D1 product effectively
Qualifications:
  • 1+ years of Gym/Fitness membership support & sales preferred
  • General experience in gym or training facility
  • Highly energetic with a "can do" attitude
  • Passionate about changing lives through fitness, impacting the community and providing unmatched experiences
  • Athletic Background a plus

Shifts are during Early Mornings or Late Afternoon/Evenings

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

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