Global Service Desk Team Lead
5 days ago
Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We're looking for Global Service Desk Team Lead to join our ever evolving Digital Workspace Team to help us unleash the potential of every business.
About the team
We are seeking a highly skilled and experienced Global Service Desk Team Lead to lead our dynamic team in Denver. The successful candidate will be a part of our global service desk operations leadership team ensuring exceptional customer support and service delivery to your Worldpay teammates.
What you'll own
Leadership and Management:
Lead and manage a team of service desk analysts, providing guidance, support, and mentorship.
Develop and implement strategies to improve service desk performance and customer satisfaction.
-
Develop and implement on-going Service Improvement measures
-
Coordinate technical and hierarchical escalation & partnership with other technical teams / 3rd parties / management.
Service Delivery:
Oversee the day-to-day operations of the US (Cincinnati) Global Service Desk FTEs (approx. 4), ensuring timely and effective resolution of incidents and service requests.
-
Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.
-
Ensure compliance with ITIL best practices and company policies.
ServiceNow (SNOW) Consumption:
Manage and maintain Worldpay's interactions, incidents, and requests within the ServiceNow system.
Monitor technicians to ensure adherence to documentation standards of work, SLA's, and other relevant activities within the system.
Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.
Customer Engagement:
Act as the primary point of contact for escalated issues and major incidents.
Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).
Ensure high levels of customer satisfaction through effective communication and problem-solving.
Where you'll own it
We are looking for someone willing and able to work 5 days (Monday-Friday) in our Denver (DTC) office.
What you bring
Proven experience in a service desk leadership role, preferably in a global or multi-site environment.
Experience with ServiceNow, with a focus in Service Operations Workspace consumption. Experience with other ITSM solutions is acceptable but SNOW is preferred.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
What you bring
Required:
Strong leadership experience building a team by demonstrating the following characteristics: empathy, encouragement and the ability to teach your team.
Nice to have:
Proven experience in a service desk leadership role, preferably in a global or multi-site environment.
Experience with ServiceNow, with a focus in Service Operations Workspace consumption.
Experience with other ITSM solutions is acceptable but SNOW is preferred.
Strong knowledge of ITIL framework and best practices.
Getting "in the weeds" is part of this job; this is a working manager / leadership role.
Worldpay perks - what we'll bring for you
We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
A competitive salary and benefits.
Time to support charities and give back to your community.
Parental leave policy.
Global recognition platform.
Virgin Pulse access.
Global employee assistance program.
To find out more about working with us, find us on LinkedIn.
#LI-LL1
Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $58,310.00 - $95,040.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
-
Global Service Desk Team Lead
17 hours ago
Denver, CO, United States Worldpay Full timeJob DescriptionAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly...
-
IT Service Desk Technician
2 weeks ago
Denver, United States Insight Global Full timePosition: IT Service Desk TechnicianLocation: Denver, CODuration: 6 Month Contract-to-hireSalary: $47,840/YearREQUIRED SKILLS AND EXPERIENCE-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support...
-
IT Service Desk Technician
2 weeks ago
Denver, United States Insight Global Full timePosition: IT Service Desk TechnicianLocation: Denver, CODuration: 6 Month Contract-to-hireSalary: $47,840/YearREQUIRED SKILLS AND EXPERIENCE-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support...
-
Remote Service Desk
1 day ago
Denver, United States Insight Global Full timeInsight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking...
-
Service Desk Technician
3 weeks ago
Denver, United States Insight Global Full timeJob DescriptionJob DescriptionRequired Skills & Experience-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week-1+ years of professional Windows troubleshooting and support experience including: Imaging, office 365, software...
-
User Researcher for Global Advertising Platform
2 weeks ago
Denver, Colorado, United States The Trade Desk Full timeCompany OverviewThe Trade Desk is revolutionizing the advertising landscape by providing a media buying platform that enables global brands to deliver a more informed and relevant ad experience. Our platform sets a new standard for global reach, accuracy, and transparency.We value diversity and inclusion, fostering an environment where everyone can bring...
-
Information Technology Service Desk
2 weeks ago
Denver, United States Insight Global Full timeRequired Skills & Experience-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support experience including: Imaging, office 365, software installations/upgrades/integration, IAM password resets/login...
-
Information Technology Service Desk
2 weeks ago
Denver, United States Insight Global Full timeRequired Skills & Experience-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support experience including: Imaging, office 365, software installations/upgrades/integration, IAM password resets/login...
-
Lead NoSQL Database Reliability Engineer
5 days ago
Denver, United States The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
UX Researcher at The Trade Desk
2 weeks ago
Denver, Colorado, United States The Trade Desk Full timeAbout UsThe Trade Desk is changing the way global brands advertise to audiences worldwide. Our media buying platform helps brands deliver a more insightful and relevant ad experience. We're proud of our culture, valuing unique experiences and perspectives, and fostering inclusive spaces where everyone can bring their authentic selves to work.Join Our...
-
Front Desk Team Lead
4 weeks ago
Denver, Colorado, United States Sage Hospitality Full time**About Sage Hospitality**We are a leading hospitality company dedicated to delivering exceptional guest experiences.**Job Summary:**We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Embassy Suites by Hilton Denver Downtown. As a Front Desk Supervisor, you will be responsible for ensuring the efficient operation of the...
-
IT Service Desk Technician
5 days ago
Denver, United States Insight Global Full timeJob Description A large global retail company headquartered in downtown Denver, Colorado is looking to hire an IT Service Desk Technician to join their team. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per...
-
Lead NoSQL Database Reliability Engineer
5 days ago
Denver, United States The Trade Desk, Inc. Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Cybersecurity Director Lead
3 weeks ago
Denver, Colorado, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a global technology company dedicated to creating a better, more open internet for everyone. Our mission is to foster an award-winning culture based on trust, ownership, empathy, and collaboration.We operate at an unprecedented scale, handling over 1 trillion queries per day. We value the unique experiences and...
-
Front Desk Operations Lead
1 month ago
Denver, Colorado, United States Marriott International, Inc Full timeJob DescriptionWe are seeking a highly skilled and experienced Front Desk Operations Lead to join our team at Marriott International, Inc.About the Role:The Front Desk Operations Lead will be responsible for leading the front desk team in providing exceptional customer service to guests.They will be responsible for managing daily operations, including...
-
Director of Service Desk Operations
5 days ago
Denver, United States CAI Full timeCAI Director of Service Desk Operations Denver, Colorado Apply NowAs the Director of Service Desk Operations, you will be responsible for leading and managing a service desk team to ensure high-quality IT support services for CAI and clients. This position requires flexibility to support global operations.Job DescriptionWe are in search of a Director of...
-
Client Service Associate
5 days ago
Denver, United States The Trade Desk Full time2025 Client Services AssociateThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we...
-
Lead NoSQL Database Reliability Engineer
1 month ago
Denver, CO, United States The Trade Desk Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Sr Data Privacy Director
5 days ago
Denver, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Implementation Team Lead
22 hours ago
Denver, Colorado, United States Insight Global Full timeAbout the RoleInsight Global is seeking a highly skilled Project Manager to lead the implementation of Oracle ERP systems. As a key member of our team, you will oversee the planning, execution, and quality assurance of projects while tracking and reporting on milestones and deliverables.