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Technical Support Representative
3 weeks ago
The Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues. The role is responsible for day-to-day customer technical support in the end user computing environment and provide initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
Responsibilities
- Provides initial assessment, triage, research, and resolution of tier 1 and tier 2 incidents and requests regarding the use of application software, hardware and/or infrastructure components.
- Documents resolutions in the ticketing system including correspondences with the customer, problem analysis, troubleshooting performed and resolution, and ensures proper closure of issues.
- Provides technical support by phone, chat, and web ticketing interfaces to internal and external customers on software, hardware, and/or infrastructure components.
- Focuses on continuous enhancement of customer service experience and increasing first call resolution.
- Collects support information and provides support for tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk.
- Provides resolution, identifies recurring problems, and/or escalates issues to appropriate tier support.
- Assists with revising/documenting, processes,
- Creates, accurate ticket documentation, and identifies areas for first call resolution.
- 0-3 years of IT support experience in handling multiple system environments.
- High School Diploma or General Education Diploma (GED) and/or commensurate experience.
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Technical Support Representative
1 week ago
Ashley, Ohio, United States Westfield Full timeJob Description The Technical Support Representative, under direct supervision, is responsible for providing support with tier 1 and tier 2 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role documents resolutions in the ticketing system including correspondence with the customer, problem analysis,...
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Technical Support Senior Representative
1 month ago
Ashley, United States Westfield Full timeJob Description The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubleshooting support to internal users for hardware and software utilized by the...
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Technical Support Senior Representative
2 weeks ago
Ashley, United States Westfield Full timeJob Description The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubleshooting support to internal users for hardware and software utilized by the...
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Technical Support Senior Representative
3 weeks ago
Ashley, United States Westfield Full timeJob Description The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubleshooting support to internal users for hardware and software utilized by the...
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Claims Senior Representative
2 months ago
Ashley, United States Westfield Full timeJob Description The Claims Senior Representative serves as a technical expert on claims adjusting and handles material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service in a...
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Claims Senior Representative
4 weeks ago
Ashley, United States Westfield Full timeJob Description The Claims Senior Representative serves as a technical expert on claims adjusting and handles injury, material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service...
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Claims Senior Representative
3 weeks ago
Ashley, United States Westfield Full timeJob Description The Claims Senior Representative serves as a technical expert on claims adjusting and handles injury, material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service...
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Claims Senior Representative
1 week ago
Ashley, Ohio, United States Westfield Full timeJob Description The Claims Senior Representative serves as a technical expert on claims adjusting and handles injury, material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service...
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Middle Market Commercial Lines Lead Underwriter
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Controls Engineer
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Controls Engineer
3 weeks ago
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Executive Assistant
2 months ago
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Executive Assistant
3 weeks ago
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Training and Development Manager
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Associate Data Analyst
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Incident and Business Continuity Professional
1 month ago
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Incident and Business Continuity Professional
3 weeks ago
Ashley, United States Westfield Full timeJob Description The Incident and Business Continuity Professional, working under limited supervision, is responsible for the company's Incident management practice, business continuity and disaster recovery support. The role leads the Incident management practice at a strategic and tactical level, ensuring that the vision, goals and objectives are clearly...
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Small Business Territory Manager
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Small Business Territory Manager
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Business Development Manager
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