Recreation Lead

Overview

Responsible for the development, planning, organization, implementation of outdoor programs for Tumble Creek Members and Suncadia Resort guests. Must professionally manage the daily operations of the Recreation Pavilion and Nelson Farm, including; family activities, axe throwing, archery, bike, boat, and other recreation equipment. Work directly with contracted vendors to offer full service outdoor pursuits. Participate as a leader at the Resort in building teamwork, effectiveness of services and the overall character of the resort experience.

The Recreation Lead will always conduct themselves in a professional manner with a demeanor that supports the purpose and values (supporting behaviors) at Suncadia.

The Recreation Lead shall always strive to provide exceptional service to both internal/external guests and team members. S/he will be responsible for exemplifying the Suncadia Resort Culture as well as promoting Suncadia Resort as both the Destination and Employer of Choice

Salary: $18.00

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There's no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Responsibilities

• Must be able to work well under pressure;
• Must be able to accurately follow instructions (verbally and written);
• Must possess guest facing communication skills;
• Must have excellent listening skills;
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner;
• Must have a passion for creating an exceptional experience for all colleagues and guests;
• Promotes high team member morale;
• Instills a calm, organized approach in all stressful situations;
• Respond and interact with all colleagues, leaders, vendors and guests in a professional manner assisting with all relevant information requests;
• Offers warm and sincere welcome/farewell for all colleagues, leaders, vendors and guests of Suncadia Resort including use of name & good eye contact with each. Be alert and Courteous at all times.
• Remain alert and maintain an up to date working knowledge of all resort amenities, events, hours of operations etc. by daily review of the Yapp App and other communication tools;
• Up sell Suncadia Resort's services and amenities to guests;
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports all safety incidents to on-duty leader.
• Colleagues must communicate any workplace accident/incident to a leader within 24 hours of the event;
• Follows the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the cleanup of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. Colleagues not properly trained in the removal of Blood-borne Pathogens should immediately report the need for clean up to their department leadership and schedule training for future incidents;
• Acts with responsibility towards all company property, supplies and equipment;
• Maintains a professional appearance by following all Suncadia Resort standards with regard to Dress/Uniform Code, Personal Protective Equipment (PPE), Hygiene, Grooming and names.tag requirement

Qualifications

• College degree preferred in Hospitality, Recreation Management or a related field;
• 2-3 years' experience in educational, recreational or related areas which include working with a variety of clientele;
• Background or experience in a variety of outdoor recreation related activities and special event planning;
• Must have knowledge of programming, planning and leadership;
• Must have minimum of 2 years supervisory experience;
• Experience in hospitality;
• Previous guest relations training;
• MAST and Food Handlers Permit.

• Proficiency in word processing/computer skills (Windows, Word, Excel, Springer Miller)

#SuncadiaResort

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