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Ambassador of First Impressions

1 month ago

Lafayette, United States Laborde Earles Full time

Grow with us We are featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List and are the 25th fastest-growing private company in the entire state of Louisiana

Do you find satisfaction in helping people and making a difference in their lives and the lives of their communities? Laborde Earles is committed to providing quality representation to our clients and being fully attentive to their needs, which starts by providing the same favorable environment for our team members. Join us in standing up for our clients, with our community, by our work, and beside each other

The Opportunity

We are seeking a vivacious Ambassador of First Impressions to provide an elevated customer service experience that exceeds expectations. This is an ideal position for a genuine and hospitable individual with the skills to effectively communicate with individuals of all cultures and backgrounds. This role requires strong interpersonal and emotional intelligence skills where professionalism, confidentiality, and integrity are showcased. A successful candidate for the role will possess excellent communication skills, a welcoming demeanor, and the ability to manage multiple tasks efficiently in a dynamic environment. As an Ambassador of First Impressions, you must be able to ensure visitors are well cared for and have a gratifying experience from the moment they enter the firm by offering a "red-carpet experience". We are looking for someone who has a positive attitude and a strong commitment to providing outstanding customer service.

What Winning Looks Like:

  1. Accountable to create a professional, warm, and welcoming first impression
    1. Greet and welcome clients, visitors, and employees with a friendly and professional demeanor and liaise with internal staff to facilitate smooth communication and coordination
    2. Attend to all client and visitor needs, including but not limited to offering refreshments, getting them situated in a meeting space, and providing documentation and/or obtaining signatures on behalf of legal support staff
    3. Manage the front desk, including dialing, answering, and directing phone calls, taking messages, and handling inquires
    4. Maintain cleanliness of the reception area, lobby, and conference rooms between meetings
    5. Ensure that reception desk is covered at all times during business hours
  2. Accountable to provide general office support to reduce stress and foster culture
    1. Manage and organize all conference room schedules for the Lafayette office, coordinating with the scheduling parties and the Executive Assistants as needed
    2. Notify staff of postal services and/or courthouse closures
    3. Receive deliveries and direct to appropriate parties
    4. Receive and print documents from legal team for client signatures and distribute checks to clients from accounting
    5. Assist with conference room technology as needed, informing the appropriate team members of any technical issues
    6. Properly prep the office for closures, such as company holidays, by providing notices to post on main entrances of each office location, ensuring proper lock schedule of automatic locking doors, etc.
    7. Serve as the point person for cases utilizing Certified Records
    8. Provide assistance as requested in planning and executing quarterly staff in-house micro events. (Ex. Halloween Costume Contest, Ugly Sweater Contest, King Cake Friday, etc.)
    9. Provide assistance as requested in planning and executing employee appreciation initiatives to continuously improve and foster the culture of the firm, under the direction of the Director of People Operations
  3. Accountable to serve as back up Mail Clerk as needed
    1. Pick up, sort, scan, and deliver all incoming mail to appropriate recipients
    2. Maintain confidentiality of all mail
    3. Collaborate with the Operations Team regarding mail processing
    4. Serve as the backup support to collect and enter data, including W9's to set up new vendors in legal software
    5. Support intake department by making intake packets in spare time


Skills Needed to Win:
  • Represent the firm Professionally: Maintain an exceptional and professional appearance at all times through both attire and grooming, as well as personality and demeanor. Ability to remain calm and composed in a fast-paced environment.
  • Communicate: Excellent communication skills, both verbal and written
  • Multitask: ability to handle multiple tasks simultaneously and prioritize effectively
  • Self-Motivate: Be a self-motivated multi-tasker willing to seek additional tasks to keep productive while remaining in the reception area available to clients and visitors
  • Be Empathetic: able to deal empathetically with clients who are injured and scared, while still maintaining professionalism. Must be able to work as a team.
  • Present Solutions: able to problem solve, follow instructions, be creative, use discretion, ask questions when necessary and be detail oriented.
  • Be Honorable: Ability to act with integrity, professionalism, and confidentiality and display good judgement
Preferred Education & Experience:
  • High school diploma or equivalent; additional education or certification in office administration is a plus.
  • Previous experience in a receptionist, front desk, or customer service role preferred
  • Experience working in client-facing role in a law firm preferred
  • Competent Computer literacy: able to learn new programs quickly and accurately. Strong keyboarding experience.
  • Spanish-speaking is a plus.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
The Perks of Being Part of Our Laborde Earles Community:
  • Optional companywide events allowing you to play as hard as you work, such as Crawfish Boils, Christmas parties, Retreats, and more
  • Work-life balance is encouraged as we consider 36.5 hours your full-time requirement and we rarely exceed a 40-hour workweek. We prefer you work to live, not live to work.
  • We celebrate life's little (& big) moments with you from birthdays & work anniversaries to marriages and births, as well as, support you when the going gets tough from procedures/hospitalizations to loss of a loved one.
  • Collaboration and team member rapport is cheered and emboldened.
  • We offer many competitive benefits upon eligibility waiting periods:
    • Company-paid Short-term disability & Life/AD&D
    • Health, vision, dental, long-term disability, critical illness, and additional life insurance policies upon eligibility waiting periods
    • 401(k) and profit sharing options upon eligibility waiting periods
    • PTO, paid holidays (10), and paid maternity leave
    • Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care
    • Employee Assistance Program (EAP)

Who We Are

We are a team and community-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries. Our founders joined forces to build the premier law firm in Louisiana. With over 250 years of combined experience, our attorneys have earned a powerful reputation and have been nationally recognized as top trial lawyers. As a dedicated and high-performing team, we pride ourselves in our core values: All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. With all the proper tools in place, our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other. You may begin your journey with Laborde Earles for many different reasons, but you stay for the team.