Information Services Technician

2 months ago

Peru, United States Carus Group Full time

Are you an innovative IT contributor who has a strong background as a trusted business partner? Are you looking for an opportunity to work in a collaborative environment with creative leaders and a supportive team of direct reports? If so, then come join a data-driven team focused on implementing best practices and methodologies to support the business.

THE OPPORTUNITY

Reporting to the IT Director, the Information Services Technician will:

  • Provide experienced technical support to end users on the factory floor, addressing issues related to desktops, mobile devices, walkie-talkies, and communication tools.
  • Troubleshoot and resolve general electronic issues, such as power concerns, phone system problems, and other non-production-related hardware needs.
  • Ensure the adherence to cybersecurity best practices, assisting users with security protocols and overall system protection.
  • Educate and train users on effective and secure use of technology, providing troubleshooting and guidance as necessary.
  • Collaborate closely with the Director of IT to support the implementation, maintenance, and optimization of the ERP platform, IFS Cloud, and other upcoming technology systems.
  • Lead and support technology-related projects with a focus on project management, ensuring timelines, deliverables, and outcomes are met.
  • Maintain comprehensive documentation of technical support efforts, project progress, and user training materials.
  • Demonstrate strong follow-up skills, addressing user needs and resolving technical issues efficiently and effectively.
  • Continuously develop technical knowledge, staying up to date with the latest trends in IT, cybersecurity, and data-driven software solutions.
THE QUALIFICATIONS

The right candidate will have a solid technical background while being able to collaborate with and educate people. Your credentials ideally include:
  • Associate degree in Information Technology or a related field OR 5+ years of experience in IT support.
  • Applicants with certifications and a strong technical background will also be considered.
  • Demonstrated experience supporting users across a variety of platforms, including desktops, mobile devices, and communication tools, within a manufacturing environment.
  • Expertise in troubleshooting general electronics, including power issues, phone systems, and other non-production-related hardware.
  • Strong project management mindset with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • In-depth knowledge of data-driven software and its application within a manufacturing setting.
  • Excellent organizational skills and attention to detail, ensuring efficient tracking of technical issues and project progress.
  • Critical thinking skills with a proactive approach to solving complex technical problems.
  • Strong interpersonal and communication skills, particularly in translating technical information for non-technical users.
  • Commitment to continuous learning and professional growth in the IT field.
  • Certifications preferred but not required:
    1. CompTIA A+
    2. Microsoft Certified: Modern Desktop Administrator Associate
    3. Certified Information Systems Security Professional (CISSP) or other relevant cybersecurity certifications.
THE COMPANY

Carus is a highly respected, family-owned company with deep roots in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach.

For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education.

It's an exciting time to join the Carus team.
  • The LaSalle manufacturing facility has an exciting new project that will enhance our capabilities.
  • The Belmont location has just expanded to include a dedicated on-site logistics group.
  • The Peru business headquarters recently completed a full office renovation.
  • We have a new strategy to accelerate growth and are executing at a high level.
  • We are rooted in history but focused on the future
THE PERKS

Employees enjoy incredible work life balance and exceptional benefits.
  • Flexible hours and work-from-home Fridays.
  • Generous PTO and 11 paid holidays.
  • Medical, dental, vision and 401(k) plans with generous company match as well as company-paid life insurance.
  • Tuition reimbursement program for employees and their dependents.
  • Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives.

Want to learn more about Carus? Visit www.carusllc.com or check us out on Facebook @carusllc.

Carus is an Equal Opportunity Employer M/F/D/V/AAP/LGBTQCompany: Carus

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