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Director of Practice Operations

4 weeks ago

Maitland, Florida, United States AdventHealth Full time

Director of Practice Operations - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

·         Benefits from Day One

·         Paid Days Off from Day One

·         Career Development

·         Whole Person Wellbeing Resources

·         Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday – Friday (8 am – 5 pm)

Location: 2600 Westhall Lane, Maitland, 32751

The community you'll be caring for:

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

The role you'll contribute:

The Director of Practice Operations is responsible for the overall operational success of his/her assigned medical practices. Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment. Works in collaboration with AdventHealth Medical Group (AHMG) corporate support departments and Advent Health (AH) to meet the needs of the assigned practices and maintain efficient operations. Position requires a high degree of independence, initiative, judgment, and follow-through on a wide range of sensitive and complex issues.

The value you'll bring to the team:

  • Collaborates with appropriate partners on the execution of strategic and operational plans, which include space planning to accommodate growth, including fellowships, residencies, and other learners.
  • Manage and balance provider template for optimized utilization. Monitor provider's template utilization and productivity to determine a need to add or consolidate, including fellowships, residencies, and other learners.
  • Represent AHMG and service line during each step of the recruitment process. This includes identifying and communicating a need for new provider, as well as, monitoring additional provider recruitment triggers.
  • Evaluate and manage quality metrics to drive clinical quality and patient safety. This includes oversight and accountability for PSQA outcomes, appropriate licenses, certifications, accreditations, onsite inspections, and risk events.
  • Focus on consumer experience through the oversight and accountability of Press Ganey (HCAPs) performance and managing action plans. Accountable for the effective implementation and sustainment of consumer initiatives and escalating complaints as needed. Develop creative plans to meet consumer needs. Also, provide oversight and accountability of productivity for Five9, Online and In Office Scheduling, CxC referrals.