Sr. Ping Engineer

A Senior Engineer is an individual who operates independently without direct supervision who is responsible for leading the delivery of an engagement with the sole intent of providing immense value for Optiv + ClearShark's customers. To be successful in this role, a Senior Engineer will be expected to not only maintain a mastery in a capability aligned with Optiv + ClearShark's service practices, but also developing pathways towards future opportunities they would like to explore. Additionally, they will be expected not only to execute all tasks provided in a statement of work, but also be expected to lead a team of Associate, Level I, and Level II Engineers in their day-to-day operations and career development. This individual will be the most senior engineer on a project and will be expected to assist Associate, Level I, and Level II Engineers with tasking. Excellent communication skills along with sufficient leadership skills are essential for this role, as these individuals will interact with clients and engineers regularly in a leadership capacity.

How you'll make an impact

• Maintain a master's understanding of the chief technologies they will be responsible for.
• Have an advanced understanding of major technologies that will surround the chief technology in their environment.
• Lead a team of engineers in developing workflows focused on tackling complex issues in an effort to solve problems efficiently. When necessary, provide mentorships for Associate, Level I, and Level II Engineers who may require it.
• Spend 5% of their time focusing on developing corporate strategy, assisting with brand identity, and support operations.
• Spend 5% of their time focusing on training and fine-tuning skills.
• Spend 10% of their time managing the day-to-day operations of their team members and their respective career development efforts.
• Spend 80% of their time on engagement delivery.

Primary Duties and Responsibilities

• Engagement Delivery

• Execute all tasks outlined in the scope of work and follow standard operating procedures with no direct oversight.
• Lead discussions with clients to analyze and understand their needs and objectives.
• Aid Associate, Level I, and Level II Engineers on sophisticated tasking.
• Lead technical discussions with the client to understand their engineering requirements.
• Lead the technical support strategy for clients during and after project implementation.
• Serve as the escalation level for complex issues as necessary.
• Document project progress, issues, and resolutions in a concise and timely manner.
• Consistently self-review work to identify and improve approaches for producing high-quality work.
• Review work of Associate, Level I, and Level II Engineers to assist in their approach for producing high-quality work.

Engagement Management

• Monitor and approve timecards and expense reports for team members.
• Serve as a level of mentorship for Associate, Level I, and Level II Engineers.
• Perform annual performance reviews for each team member, as well as quarterly feedback sessions.
• Report any issues with the team to senior leadership, as well as any kudos or positive feedback.

Sales and Client Engagement

• Develop and maintain strong relationships with clients to ensure satisfaction.
• Adhere to availability standards for responding to client inquiries.
• Lead the communication of technical concepts effectively to clients.
• Identify and communicate cross-sell and up-sell opportunities with the account team across services.

Talent Development

• Demonstrate proactive engagement in obtaining and maintaining certifications and cultivating technical proficiency in accordance with industry standards.
• Provide input to leadership on needed training and development.
• Proactively engage with mentors for assistance and guidance as necessary.
• Provide training opportunities to team members in various growth areas.

Strategy, Brand Leadership, and Operations

• Contribute to thought leadership exercises about Optiv + ClearShark's services portfolio, to include but not limited to: blog posts, social media engagement, workshops, and panels.
• Oversee the creation of new Standard Operating Procedures.
• Provide senior leadership with areas of opportunity to expand the Optiv + ClearShark services portfolio.

What we're looking for

• Currently holds a Top-Secret clearance - TS/SCI with a CI Poly required.
• Experience operating in classified environments.
• Bachelor's degree in a related area or at least 8 years of related work experience.
• Ping Identity Certified Professional/Expert for PingFederate, PingAccess, PingDirectory, PingOne.
• Strong understanding of governance and compliance.
• Strong understanding of leadership concepts and ideas.
• Strong interpersonal skills and ability to work collaboratively in a team.
• Experience leading an engineering team, preferably having handled tasking, resolving personnel issues, and providing actionable feedback.
• Ability to clearly communicate complex messages to a variety of audiences.
• Excellent problem-solving skills with a keen attention to detail.
• Willingness to travel to meet client needs.
• #LI-NA1
• #CJ

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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