Service Dispatch Supervisor
3 days ago
Responsibilities:
-Assist and Manage hiring, training, retention, and performance of the Service Dispatch Scheduler team
-Ensure all customer inquiries are handled in accurate and timely fashion
-Schedule meetings with internal teams to discuss and resolve customer service failures/customer concerns on time
-Work with team members to ensure consistency in process, policy and procedure throughout SES.
-Manage real-time operation statistics and various files and reports
-Participate in conference calls with Business Teams, Account Teams and other management as necessary
-Maintain schedules and monitor vacations, sick time and other absences.
-Escalate urgent service needs to appropriate field management team when necessary
-Assist with on-the-job training and administrative support
-Responsible for the development of associates to maintain and improve overall quality in the efficient and professional handling of service calls and task-related workflow
-Monitor call volumes and service levels, making staffing or workload adjustments as necessary
-Participate in organization meetings, special projects, quality initiatives, etc.
-Sets performance standards to meet goals of the company
-Structures the training agenda for department members
-Effectively delegates tasks to employees as appropriate
-Performs other related duties as assigned
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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