Experience Ambassador

3 weeks ago

Atlanta, United States ChromePMS Full time

Our client is seeking an enthusiastic and customer-focused Experience Ambassador to join our team. This multifaceted position combines the roles of concierge, front desk attendant, and waiter to ensure exceptional service for our clients. If you have a passion for hospitality, thrive in a fast-paced environment, and enjoy creating memorable experiences, we invite you to apply.

Responsibilities

Concierge Services:

* Welcome and assist clients upon arrival, providing personalized attention and addressing inquiries. * Coordinate appointments, services, and amenities to meet client needs and preferences. * Maintain a welcoming and organized lobby area, ensuring cleanliness and comfort for clients.

Front Desk Operations:

* Assist with phone calls, emails, and inquiries, providing accurate information and prompt responses. * client check-in and check-out processes efficiently, including scheduling appointments and processing payments. * Assist with administrative tasks such as filing, data entry, and maintaining client records.

Waiter Duties:

* Serve refreshments, snacks, and beverages to clients in the waiting area or relaxation lounge. * Coordinate food and beverage orders for clients during their visits, ensuring timely delivery and presentation. * Ensure cleanliness and organization of the refreshment area, spa rooms restocking supplies when needed.

Customer Experience Enhancement:

* Anticipate and fulfill client needs, offering personalized recommendations and assistance to enhance their experience. * Actively promote spa services, products, and special offers to clients, encouraging repeat visits and purchases. * Gather feedback from clients to identify areas for improvement and contribute to service enhancements.

Team Collaboration:

* Collaborate with spa staff and management to ensure seamless coordination of services and client satisfaction. * Communicate effectively with colleagues to share information, provide support, and maintain a positive work environment. * Assist with training and onboarding of new team members as needed.

Qualifications:

  • High school diploma or equivalent; additional education or training in hospitality is a plus.
  • Previous experience in customer service, hospitality, or related field preferred.
  • Exceptional interpersonal skills with a friendly and professional demeanor.
  • Strong communication abilities, both verbal and written.
  • Ability to multitask and prioritize tasks effectively in a dynamic environment.
  • Detail-oriented with a commitment to delivering high-quality service.
  • Proficiency in using computer software for basic office tasks and scheduling.
  • Flexibility to work evenings, weekends, and holidays as needed.

Note: This job description outlines the primary responsibilities and qualifications for the Experience Ambassador position. Duties may vary based on the specific needs and operations of the medspa wellness center.

ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.

Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects/equipment and materials of (10-70 pounds).

Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions but will be cautious when using all equipment.

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