NOC Tech I

3 months ago

Cary, United States American Tower Full time
Job Description

The Team

We are seeking a NOC Technician I to join American Tower's Network Operations team. The Network Operations team monitors and maintains all of the Company's U.S. Tower division assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information.

Responsibilities

What You Can Offer Us
  • Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
  • Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
  • Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
  • Perform duties in accordance with documented methods of procedures and technical job aides.
  • Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
  • Provide feedback for the use of NOC management applications, tools, processes and procedures.
  • Open Notice to Airmen tickets ("NOTAMS") via the E-NOTAM websites for outages that impact lighted towers.
  • Escalate outage events and/or impairments that are not resolved within prescribed timeframe.
  • Other duties as assigned.
Qualifications

What You Need to Succeed
  • Associate technical degree or equivalent work experience required. Bachelor's degree preferred.
  • Experience in a centralized repair, troubleshooting, and testing environment required.
  • Between 1-3 years of customer service experience preferred.
  • Approximately 5% travel may be required in support of the position's responsibilities.
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
  • Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.


About Us

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us

For more information about how American Tower is building a more connected world, visit americantower.com.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

  • NOC T2 Network-Tech Lead

    4 months ago

    Cary, United States Kaztronix Full time

    NOC T2 Network-Tech Lead : Your primary responsibility is to provide Change Management and escalated Incident Management functions to GNOSC (Government Network Operations and Security Center) customers in a 24x7 environment. You will be part of a team that will support a Tier 1-2 organization through incident handling, training, creation of documentation...

  • CT Tech

    3 weeks ago

    Cary, United States KA Recruiting Inc. Full time

    CT Tech Where: Central NC (Just outside Raleigh) Shift: Day and Night shift opening Salary: Competitive (DOE) Highlights: 140 bed facility, certified by the Joint Commission, in a small town with short drive to the city Requirements: ARRT(R), ARRT(CT) Sound like something you or someone you know would want to hear more about? Make sure you apply today...

  • Blood Bank/Transfusion Medical Lab Techs in North Carolina

    2 weeks ago

    Cary, United States KA Recruiting Inc. Full time

    p>Searching for a new Med Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have an awesome Blood Bank/Transfusion Med Tech position available near Cary, North Carolina! Details- Full-time and permanent- Shifts: Evenings- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k,...

  • Mobile X-Ray Technologist or Mobile X-Ray Tech in North Carolina

    3 weeks ago

    Cary, United States KA Recruiting Inc. Full time

    Looking for a new X-Ray Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a Mobile X-Ray Tech role available near Cary, North Carolina! (Mobile positions require travel.) Details- Full-time and permanent- Shift: Nights- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance,...

  • Mechanical Engineer I

    4 weeks ago

    Cary, NC, United States DPS Group LLC Full time

    Job Summary: We are seeking a Mechanical Engineer I to join our team at DPS Group LLC.About the Role: As a Mechanical Engineer I, you will contribute to the creation of design documents to support construction projects for the life sciences and high-tech manufacturing industries.Key Responsibilities:Perform conceptual and detailed designs for the Life...

  • CT Tech

    1 month ago

    Cary, NC, United States KA Recruiting Inc. Full time

    CT Tech Where: Central NC (Just outside Raleigh) Shift: Day and Night shift opening Salary: Competitive (DOE) Highlights: 140 bed facility, certified by the Joint Commission, in a small town with short drive to the city Requirements: ARRT(R), ARRT(CT) Sound like something you or someone you know would want to hear more about? Make sure you apply today...

  • CT Tech

    2 months ago

    Cary, NC, United States KA Recruiting Inc. Full time

    CT Tech Where: Central NC (Just outside Raleigh) Shift: Day and Night shift opening Salary: Competitive (DOE) Highlights: 140 bed facility, certified by the Joint Commission, in a small town with short drive to the city Requirements: ARRT(R), ARRT(CT) Sound like something you or someone you know would want to hear more about? Make sure you apply today...

  • Blood Bank/Transfusion Medical Lab Techs in North Carolina

    2 months ago

    Cary, NC, United States KA Recruiting Inc. Full time

    Searching for a new Med Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have an awesome Blood Bank/Transfusion Med Tech position available near Cary, North Carolina! Details- Full-time and permanent- Shifts: Evenings- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k,...

  • Blood Bank/Transfusion Medical Lab Techs in North Carolina

    1 month ago

    Cary, NC, United States KA Recruiting Inc. Full time

    Searching for a new Med Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have an awesome Blood Bank/Transfusion Med Tech position available near Cary, North Carolina! Details- Full-time and permanent- Shifts: Evenings- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k,...

  • Medical Technologist or Medical Laboratory Technician in North Carolina

    2 weeks ago

    Cary, United States KA Recruiting Inc. Full time

    Looking for a Med Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a new Medical Technologist/Medical Laboratory Technician position available near Cary, North Carolina! Details- Full-time and permanent- Shift: 2nd and 3rd- Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Requirements-...

  • Mobile X-Ray Technologist or Mobile X-Ray Tech in North Carolina

    1 month ago

    Cary, NC, United States KA Recruiting Inc. Full time

    Looking for a new X-Ray Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help! I have a Mobile X-Ray Tech role available near Cary, North Carolina! (Mobile positions require travel.) Details- Full-time and permanent- Shift: Nights- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance,...

  • Agent Services Coordinator

    1 month ago

    Cary, United States Keller Williams Triangle Full time

    DescriptionJob Description: Agent Services Coordinator in Cary, NC, USSeeking an Agent Services Coordinator (ASC) to oversee functions supporting the market center's service to associates. Responsibilities include ensuring operational excellence and focusing on associate retention through Gold Standard Customer Service and Unwavering Hospitality. Looking for...

  • Agent Services Coordinator

    1 month ago

    Cary, United States Keller Williams Triangle Full time

    Description Job Description: Agent Services Coordinator in Cary, NC, US Seeking an Agent Services Coordinator (ASC) to oversee functions supporting the market center's service to associates. Responsibilities include ensuring operational excellence and focusing on associate retention through Gold Standard Customer Service and Unwavering Hospitality. Looking...

  • Engineering Designer

    4 days ago

    Cary, United States GTT, LLC Full time

    Job DescriptionJob DescriptionJob Title: Engineering DesignerContract Duration: 6 MonthsWork Type: HybridLocation: Cary, NCJob Description:Are you a talented Engineering Designer looking for a challenging and rewarding role? We're seeking a dedicated Engineering Designer I to join our Engineering team. As an Engineering Designer I, you'll play a...

  • Staff - Ultrasound Technologist

    2 months ago

    Cary, United States Advocate Aurora Health Full time

    Job DescriptionAdvocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: StaffMajor Responsibilities:Determination of appropriate image scan technique and...

  • Staff - Ultrasound Technologist

    4 weeks ago

    Cary, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: StaffMajor Responsibilities: Determination of appropriate image scan technique and position for patient...

  • Staff - Ultrasound Technologist

    2 months ago

    Cary, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: Staff Major Responsibilities: Determination of appropriate image scan technique and position for patient...

  • Staff - Ultrasound Technologist

    2 months ago

    Cary, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: Staff Major Responsibilities: Determination of appropriate image scan technique and position for patient...

  • Staff - Ultrasound Technologist

    2 months ago

    Cary, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: StaffMajor Responsibilities: Determination of appropriate image scan technique and position for patient...

  • Staff - Ultrasound Technologist

    2 months ago

    Cary, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist for a job in Cary, Illinois.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing20 hours per weekShift: eveningsEmployment Type: Staff Major Responsibilities: Determination of appropriate image scan technique and position for patient...