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Limousine Dispatcher

4 months ago

Las Vegas, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Limousine Dispatcher, you will be responsible for the daily operations of the department. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING PAY: $21.00/hour.

THE DAY-TO-DAY:

  • Coordinate guest limousine reservation requests with casino hosts and VIP personnel

  • Maintain accurate records of all transportation activities in the department

  • Communicate through two-way radio or cellular telephone with limousine and shuttle bus drivers to understand constant status and location; communicate through a multi-line phone system with other departments and properties to assist both drivers and guests

  • Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes

  • Order extra limousines from outside companies for special events and areas outside average driving distances

  • Train newly hired dispatchers on working with radios, computer programs such as Customer Relations Management (CRM), answering multi-line phone system and dispatching

  • Prioritize guest reservations / dispatches and assign errand requests to runners

  • Answer incoming calls and assist when necessary or direct calls to appropriate areas

THE IDEAL CANDIDATE:

  • Works varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

  • Enjoy exclusive access to discounts on company amenities including hotel stays, dining experiences, retail offerings, and entertainment.

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

  • Free parking on & off shift at our many properties on the Las Vegas strip.