Procedure Scheduler
2 days ago
Essential Job Functions:
- Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
- Handle all aspects of scheduling patients' testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
- Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
- Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals.
- Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
- Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
- Answer messages, emails, and/or voice mails in a timely manner.
- Provide guidance to patients/caregivers on completing necessary forms and information.
- Maintain/update physician(s) schedules and calendar(s).
- Compliance with HIPAA guidelines.
- Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.
Education/ Experience:
- High school diploma or equivalent required.
- Medical certification required with two to five years' experience as a Medical Assistant preferred.
- CPR/AED and First Aid Certification preferred.
Performance Requirements:
Knowledge:
- Knowledge of the Companies Mission, Vision and Values.
- Knowledge of customer service principles and techniques.
- Knowledge of electronic health records and practice management systems.
- Knowledge of medical terminology.
- Knowledge of HIPAA guidelines.
- General knowledge of insurance guidelines.
- Proficiency in computer systems and software used for scheduling purposes.
- Ability to confirm patient's insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
- Strong decision-making and critical thinking skills.
- Strong interpersonal and teamwork skills.
- Strong customer service skills.
- Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
- Ability to lead by example while projecting a pleasant and professional image.
- Ability to demonstrate compassion while caring for others
- Self-directed and motivated to proactively plan, prioritize, and complete tasks.
- Ability to maintain composure during challenging interpersonal interactions.
- Ability to handle multiple scenarios/ interruptions throughout the day.
- Demonstrates regular, consistent and punctual attendance.
- Exhibits desire to continuously learn, improve service deliver, and work in a team environment.
Equipment Operated: Standard office equipment.
Work Environment: Medical office.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).
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