Machine Learning Customer Engineer

3 weeks ago

New York, New York, United States Snorkel AI Full time
We're on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler

(This role can be remote or hybrid role based in New York City or Redwood City or Redwood City + San Francisco)

Machine Learning Support Engineer

As a Machine Learning Support Engineer (MLSE), you are integral to the post-sales journey for our enterprise customers. In this role, you will do more than manage issues and SLAs, you will help solve complex customer problems, collaborate cross-functionally with field and engineering resources, and serve as a trusted advisor. You will shepherd customers through their Snorkel journey and provide them with the guidance and knowledge required to accomplish their strategic goals using our product. The MLSE is an ultimate problem solver, provides creative solutions, actively contributes to the company's growth and helps shape our product.

If growing your skills and solving some of the most challenging real world machine learning problems excites you, continue reading.
Main Responsibilities
  • Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.
  • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
  • Perform live working sessions to analyze and address customer reported issues.
  • Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.
  • Contribute to internal and external guides and docs, improving our self-service support materials.
  • Become an expert in the Snorkel Flow platform and assist our customers do the same.
  • Drive improvements in issue triage, reporting, and analysis to better understand customer pain points.
  • Be the voice for our customers and represent their needs and concerns to help drive our product roadmap.
  • As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product.
Minimum Qualifications
  • 2+ years experience working in a technical customer-facing role.
  • B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.
  • Proficient in Python.
  • Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
  • Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.
  • Experience with common support software like Zendesk, Jira, and Slack.
Preferred Qualifications
  • Track record of collaboration across field and engineering teams to manage support issues and resolution within accounts.
  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space.
  • 2+ years experience programming as a software engineer or personal projects.
  • Experience with deploying and operating Kubernetes applications.
The salary range for our Tier 1 locations of San Francisco, Seattle, Los Angeles & New York is $120,000 - $160,000. All offers include equity compensation in the form of employee stock options.

#LI-SH1

Be Your Best At Snorkel

Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.

Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more - like our workstation setup allowance - on our Careers page.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Machine Learning Engineer Position

    3 days ago

    New York, New York, United States Macmillan Learning Full time

    About the Role:The company seeks an expert in AI and machine learning to join their development team. The AI Engineer will design, develop, and deploy machine learning models and AI solutions to improve operational efficiency. The successful candidate will work closely with the cross-functional team to understand business needs and provide technical...

  • Machine Learning Engineer

    2 weeks ago

    New York, New York, United States Dstillery Full time

    About Dstillery Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest...

  • Machine Learning Engineer

    2 hours ago

    New York, New York, United States Dstillery Full time

    About DstilleryDstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest...

  • Machine Learning Engineer Lead

    1 day ago

    New York, New York, United States Capital One Full time

    About the RoleWe are looking for a highly skilled Machine Learning Engineer Lead to join our team at Capital One. As a key member of our AI Foundations team, you will play a critical role in driving the development of cutting-edge AI technologies that transform the way we serve our customers.In this role, you will have the opportunity to work with a...

  • Machine Learning Engineer

    3 days ago

    New York, New York, United States Capital One Full time

    About UsCapital One is a technology-driven financial services company that uses AI and machine learning to create innovative products and services for our customers. We are committed to creating a culture of innovation, collaboration, and diversity.Job SummaryWe are seeking an experienced Aplied Researcher II to join our team. As an Aplied Researcher II, you...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States PhysicsX Full time

    PhysicsX is a deep-tech company of scientists and engineers, developing machine learning applications to massively accelerate physics simulations and enable a new frontier of optimization opportunities in design and engineering. Born out of numerical physics and proven in Formula One, we help our customers radically improve their concepts and designs,...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States PhysicsX Full time

    PhysicsX is a deep-tech company of scientists and engineers, developing machine learning applications to massively accelerate physics simulations and enable a new frontier of optimization opportunities in design and engineering. Born out of numerical physics and proven in Formula One, we help our customers radically improve their concepts and designs,...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States Ideogram Full time

    Ideogram's mission is to help people become more creative. Our thesis is that everyone has an innate desire to create. We are developing state-of-the-art AI tools that will make creative expression more accessible and efficient. We are pushing the limits of what's possible with AI, with a focus on creativity and a high standard for trust and safety. Our...

  • Machine Learning Engineer Lead

    1 day ago

    New York, New York, United States Capital One Full time

    Capital One is seeking a highly skilled Machine Learning Engineer Lead to join our Consumer Identity Machine Learning team. As a leader in data-driven decision-making, we are looking for a talented engineer who can develop and deploy machine learning models at scale.Your role will involve:Designing and developing machine learning models through all phases of...

  • Machine Learning Engineer

    4 days ago

    New York, New York, United States EX2 Outcoding Full time

    Become an Outcoder as a Machine Learning Engineer We seek a Machine Learning (ML) Engineer to help us create artificial intelligence products. Machine Learning Engineer responsibilities include creating machine learning models and retraining systems. To do this job successfully, you need exceptional skills in statistics and programming. We want to meet...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer Advertising $180,000-$200,000 Hybrid - 3 days onsite in NYC About the Company Harnham is partnering with a forward-thinking advertising services company specializing in performance branding - leveraging AI, data science, and machine learning to optimize digital campaigns at scale. With a focus on cutting-edge ad technology, they...

  • Machine Learning Engineer

    4 days ago

    New York, New York, United States Chalk Full time

    About ChalkInstead of relying on dated technologies like Spark, we built Chalk from the ground up to provide a best-in-class experience for our users - the experience we've always dreamed of. Chalk makes it simple to integrate new features, backtest changes, and deliver real-time machine learning and generative AI.Chalk's infrastructure is not just about...

  • Machine Learning Engineer

    1 week ago

    New York, New York, United States CHALK INC Full time

    About Chalk Instead of relying on dated technologies like Spark, we built Chalk from the ground up to provide a best-in-class experience for our users - the experience we've always dreamed of. Chalk makes it simple to integrate new features, backtest changes, and deliver real-time machine learning and generative AI. Chalk's infrastructure is not just about...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States FORDER I.T. Full time

    We are currently seeking a talented and innovative Machine Learning Developer to join our clients dynamic team. In this role, you will collaborate closely with our researchers to leverage your expertise in machine learning and software engineering. As a Machine Learning Developer, you will play a key role in the design, development, and maintenance of...

  • Machine Learning Engineer I

    1 day ago

    New York, New York, United States Capital One Full time

    About Us:Capital One is a leading financial institution that utilizes AI and machine learning to revolutionize the banking industry. Our team focuses on developing trustworthy and reliable AI systems, changing the way we serve our customers and businesses. With a strong commitment to innovation and excellence, we are looking for talented individuals who...

  • Machine Learning Engineer

    2 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer AdTech Hybrid (4 days a week in NYC)$200,000 - $220,000 USD/yr + bonus Our client is a fast-growing technology company that is transforming the advertising industry by developing cutting-edge automation and optimization solutions. With a strong track record in helping major brands maximize ad performance, they are now expanding...

  • Machine Learning Engineer

    1 day ago

    New York, New York, United States Accrete Full time

    Office Location: Lower Manhattan, NY - Hybrid**US Citizenship Required**Accrete is a dual use AI software product company that sells into both government and private enterprise sectors. We create AI software, enabling our customers to make better decisions, faster. Accrete is on a mission to create AI so powerful it amplifies human reasoning and enables...

  • Machine Learning Engineer

    6 hours ago

    New York, New York, United States Capital One Full time

    Capital One is seeking a highly skilled Machine Learning Engineer to join our Mainstreet Customer Management Data Science team. As a key member of our team, you will be responsible for designing, developing, and deploying predictive models that drive business decisions.About the RoleIn this role, you will collaborate with cross-functional teams to build and...

  • Machine Learning Engineer

    2 days ago

    New York, New York, United States Amazon Full time

    About the RoleThis position is an exciting opportunity to join Amazon's Generative AI Innovation Center team as a Machine Learning Engineer. Our team helps AWS customers accelerate the use of Generative AI to solve business and operational challenges.As a key member of our team, you will be responsible for developing solutions by pushing the envelope in...

  • Senior Machine Learning Engineer

    6 days ago

    New York, New York, United States Harnham Full time

    Senior Machine Learning Engineer - AdTech REMOTE Compensation: $220,000 - $240,000 + bonus + benefits ABOUT THE COMPANY This company is revolutionizing the advertising industry with cutting-edge technology, utilizing AI to deliver real-time customer analytics that drive revenue. They are expanding their team to include a talented ML Engineer who will...