Host/Hostess

Recently acknowledged as a "Best in Senior Living" community by U.S. News & World Report, a career at Duncaster is more than just a place to work. Here, you can fulfill your passion for helping others and become part of something meaningful that pays you back in inspiring, heartfelt ways you may have never experienced.

Duncaster offers residents a plan for life with independent living, assisted living, memory care and skilled nursing services all on a beautiful campus-like setting. Our residents share a bond of mutual respect with our staff that builds memorable and lasting relationships.

Overview

Under the supervision of the Guest Service Manager, the Host/Hostess is responsible for properly greeting and seating all residents and guests; documentation of all manual and computerized mealtime transactions with residents and guests; and properly understanding menu items and specials well enough to answer diners' questions.

Essential Functions

• Documents all mealtime transactions with residents and guests, according to established policies and procedures.
• Greets and escorts guests with menus to tables, acknowledging who the Dining Room Server will be before departing table.
• Helps to park mobies and walkers if no one is waiting to be seated.
• Answers the phone at reservation desk and takes reservations and orders for meals to go.
• Makes copies of all Thistle/Way breakfast trays for the week.
• Works as a Dining Room Server in the dining room or for special events when needed including setting up the dining room.
• Maintains quality levels of service by staying on the floor and actively engaging guests and needs they may have.
• Reports all hazardous conditions or equipment and all accidents/incidents.
• Performs other duties as assigned.

Education and Experience

• High school diploma or equivalent is required.
• Must be able to speak, read, and write the English language in an understandable manner.
• Computer literate and able to under Point-of-Sale Systems.
• Full understanding of dining room operational procedures and etiquette, residents' rights, and departmental policies and procedures.
• Detail-oriented person and able to perform duties with great accuracy each day.

Environment and Working Conditions

• Ability to focus on task needs and perform intellectual executive functions as related to the functions of the kitchen operation.
• Ability to execute intellectual tasks and duties under conditions of high demand and distraction.
• Ability to complete the essential functions of the position with or with adaptive personal devices (e.g., hearing aid, corrective lenses).
• Ability to operate equipment and technology required for the position.
• Able to wear personal protective equipment.
• Must be able to communicate effectively.
• Able to assist with the evacuation of residents under emergency status to the best of their physical ability.
• Able to function independently with integrity and work effectively with residents, personnel, and support agencies.
• Able to constantly stand, walk, and move intermittently throughout the workday.
• Able to frequently push and/or pull a force of up to 15 pounds as relates to rolling food cart, box of food.
• Able to position oneself to access overhead, outward, mid-thigh, and floor level culinary items.
• Able to handle, lift, and carry up to 50 pounds occasionally and 35 pounds frequently.
• Able to frequently perform efforts and tasks as related to culinary work duties, as related to working at kitchen prep tables, procuring supplies or returning times to/from noted locations, floor level to overhead.

Hours

2nd shift: Monday-Saturday with the ability to work 5 to 6 shifts per week. 20-25 hours, 4:00pm-8:00pm

Pay

$16.00-$17.50 per hour, based on experience

What are the benefits?

Working in a Life Plan community will bring out the best in you. As a member of our team, you'll have the opportunity to pursue a truly rewarding career path, with multiple exciting benefits, including the following:

• 401(k) with match and profit sharing
• Life Insurance (voluntary benefit)
• Employee Assistance Program
• Paid sick time
• PTO
• Tuition Reimbursement
• 10% tuition discount on all degree and certificate programs at Charter Oak
• Free Access to our Aquatic & Fitness Center & to our beautiful walking trails throughout our campus
• Discount employee lunches
• Duncaster Spotlight Employee Recognition Program
• Referral bonuses
• Free on-site parking
• Shoes for Crews - discounted safety shoes for all staff
• Yearly performance increases plus additional bonus opportunities
• Employee Appreciation Events held throughout the year by our own "Funcaster" Committee

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