Case Processor

2 months ago

East Brunswick, United States JUNTA DE ACCION PUERTORRIQUENA INC Full time
Job Details

Job Location
754 Rt 18 - East Brunswick, NJ

Position Type
Full Time

Education Level
High School

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

Case Processor

REPORTS TO: Manager Housing Services

SUMMARY

The Puerto Rican Action Board (PRAB) is a comprehensive human services organization in Middlesex County, New Jersey. We provide a comprehensive range of essential services for children, youth, families, and senior citizens. We deliver need-based assistance to low and moderate-income residents of Central New Jersey and serve as advocates for those seeking to live productive, self-sufficient lives.

The Case Processor accurately reviews and processes applications for the Low Income Home Energy Assistance Program and Universal Service Fund (LIHEAP & USF). S/he is responsible for application intakes and review of all necessary documents to ensure client eligibility for LIHEAP, USF, and Weatherization. Reporting to the Home Energy Assistance Manger s/he ensures accuracy and efficacy of client files and status of benefits as well as assist in case specific issues. The Case Processor ensures client coordination as needed. S/he is able to thrive in a fast-paced, complex, dynamic environment, and possesses creative problem-solving skills, respect and compassion for staff members and the populations PRAB serves. The Home Energy Assistance Program administers a variety of energy assistance programs/grants that assists eligible individuals and families to receive a benefit towards lowering their heating bills.

RESPONSIBILITIES

General Management

  • Reviews source of documents and information necessary to process every application with proper coding such as dates addresses, supplier account numbers accuracy and program codes
  • Responsible for retrieving clientele information to provide current status and eligibility for all services under program guidelines
  • Contact perspective companies that will assist eligible clients with emergency fuel deliveries or to prevent heating services from being disconnected due to shut off notices
  • Performs a variety of clerical duties such as data entry, record searching, verifying documents, filing updates, logging all applications, recertifications, updates received and maintains a tally of incoming documents for reporting to state funding sources
  • Maintains and organizes all Home Energy Assistance client files and data with confidentiality
  • Updates computer application waiting list and assists in preparing program applications, forms mailings and opening correspondence
  • Ability to perform key-entry assignments at a level of accuracy and proficiency to accomplish tasks in accordance to time frame established by the contract regulations under the direction of the program manager
  • Screens clients and assists with the intake and outreach process for all programs under the Weatherization and Home Energy Assistance department
  • Provide front desk support from time to time
General
  • Participate actively and represent PRAB in community life within Central New Jersey, including community events, neighborhood and community groups, advocacy efforts, policy-oriented forums, PRAB partnerships and collaborations, government agencies, and private institutions
  • Conduct, attend, and participate in internal or external meetings as needed to maintain and improve professional competence
  • Work diplomatically to solve problems within the organization and with clients
  • Maintain professional appearance and behavior
  • Perform other duties as assigned
QUALIFICATIONS
  • Associate Degree in Secretarial Science/Clerical preferred, or college credits with 2 years relevant experience in a non-profit or fast paced environment
  • A valid NJ Driver's license and reliable vehicle
  • Bilingual (English and Spanish) required
KNOWLEDGE, SKILLS & ABILITIES
  • Fully committed to PRAB's vision, mission, and strategic goals and outcomes
  • Excellent organizational, analytical, oral and written communications skills
  • Ability to work collaboratively with a fast paced, highly interactive staff
  • Proven ability to follow standard filing procedures
  • Proven ability to communicate effectively verbally and in writing
  • Proven ability to work effectively in a team setting
  • Proven ability to work well with diverse groups
  • Proven ability to solve problems, resolve conflicts, and
  • Proven ability to handle multiple tasks effectively under pressure
  • Proven ability to meet strict deadlines within time constraints, with emphasis on accuracy and timeliness
  • Computer literate with knowledge of Microsoft Office applications
  • Demonstrated maturity, integrity, and sound judgment


Physical Demands and Working Environment
  • Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
  • Frequently lift and/or move up to 25 pounds
  • Generally works in an office environment but may occasionally be required to perform job duties outside the typical office setting
Compensation and Hours
  • This is a full-time, non-exempt, hourly position (36 hours)
  • Salary is based on an pre-established range and is commensurate with experience
  • Includes early evening and some weekend work hours
  • Benefits are generous, including paid employee health and dental insurance (some employee contribution required); voluntary vision and retirement plans are also available
  • Paid time off includes vacation, sick, and personal days, and holidays


PRAB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

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