We have other current jobs related to this field that you can find below

  • Learner Success Advocate

    2 weeks ago

    Chandler, United States Penn Foster Group Full time

    Position Summary: Penn Foster Group's Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize...

  • Customer Care Advocate

    6 days ago

    Chandler, United States Toyota Full time

    Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for...

  • Customer Success Manager l

    2 months ago

    Chandler, United States Infusion Software Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Success ManagerReports to: Manager, Customer SuccessAbout KeapKeap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business....

  • Client Success Specialist

    6 days ago

    Chandler, Arizona, United States StrongMind Full time

    Position Overview: As a Customer Success Manager at StrongMind, you will serve as the main liaison for our clients, ensuring they derive maximum benefit from our educational technology offerings and curriculum. Your focus will be on cultivating and sustaining robust relationships, managing system integrations, overseeing content and course distribution,...

  • Customer Success Manager

    2 weeks ago

    Chandler, United States StrongMind Full time

    Position Summary: As a Customer Success Manager at StrongMind, you will be the primary point of contact for our clients, ensuring they maximize the value of our educational technology solutions and curriculum. You will focus on building and maintaining strong relationships, managing integrations, overseeing content and course delivery, facilitating...

  • Customer Success Manager

    2 weeks ago

    Chandler, United States StrongMind, Inc Full time

    Position Summary: As a Customer Success Manager at StrongMind, you will be the primary point of contact for our clients, ensuring they maximize the value of our educational technology solutions and curriculum. You will focus on building and maintaining strong relationships, managing integrations, overseeing content and course delivery, facilitating...

  • Client Success Strategist

    7 hours ago

    Chandler, Arizona, United States StrongMind Full time

    Position Overview: As a Client Success Strategist at StrongMind, you will serve as the key liaison for our clients, ensuring they derive maximum benefit from our educational technology offerings and curriculum. Your focus will be on cultivating and sustaining robust relationships, managing system integrations, overseeing content delivery, facilitating...

  • Client Success Strategist

    11 hours ago

    Chandler, Arizona, United States StrongMind Full time

    Position Overview: As a Client Success Strategist at StrongMind, you will serve as the main liaison for our customers, ensuring they derive maximum benefit from our educational technology offerings and curriculum. Your focus will be on cultivating and sustaining robust relationships, managing system integrations, overseeing content delivery, facilitating...

  • ELL Coordinator

    3 weeks ago

    Chandler, United States BASIS Ed Full time

    Job DescriptionJob DescriptionBASIS Chandler Primary North is seeking an ELL Coordinator to start ASAP! This position will focus on teaching targeted minutes for students in small group instruciton. BASIS Charter Schools embrace subject expertise and passion in the classroom!Our teachers are part of one of the nation’s most collaborative and professional...

  • Project Manager

    1 month ago

    Chandler, United States Boundless Learning Full time

    At Boundless Learning, we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll...

  • Project Manager

    1 month ago

    Chandler, United States Boundless Learning Full time

    At Boundless Learning, we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll...

  • Temporary Sales Associate

    5 months ago

    Chandler, United States Tapestry Full time

    **Customer Focus:** Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. **Learning on the Fly:**...

  • Enrollment Operations Leader

    7 hours ago

    Chandler, Arizona, United States Boundless Learning Full time

    About Boundless LearningAt Boundless Learning, we are dedicated to empowering our partners to provide outstanding experiences that broaden opportunities for learners globally. Our focus is on learner success, enabling our partners to create personalized, learner-focused experiences that enhance access and foster economic mobility. Here, you will have the...

  • Enrollment Operations Leader

    6 days ago

    Chandler, Arizona, United States Boundless Learning Full time

    At Boundless Learning, we are dedicated to enabling our partners to provide outstanding experiences that broaden opportunities for learners globally. Our focus is on learner success, allowing our partners to create tailored, learner-focused experiences that enhance access and foster economic mobility. Here, you will have the chance to work alongside...

  • Medical Technician

    1 week ago

    Chandler, United States DispatchHealth Management Full time

    Job DescriptionHow You'll Make an Impact: The DispatchHealth Medical Technician III (DHMT - III) supports patient care by assisting with physical exams, point of care testing and data gathering.  The DHMT III works at the direction of a virtual DispatchHealth Advanced Practice Provider (Nurse Practitioner or Physician Assistant) while being present with...

  • Enrollment Operations Manager

    15 hours ago

    Chandler, Arizona, United States Boundless Learning Full time

    About Boundless LearningAt Boundless Learning, we are dedicated to enabling our partners to provide outstanding experiences that broaden opportunities for learners globally. We prioritize learner success in all our initiatives, empowering our partners to create personalized, learner-focused experiences that enhance access and foster economic mobility. Here,...

  • Enrollment Operations Manager

    7 hours ago

    Chandler, Arizona, United States Boundless Learning Full time

    About Boundless LearningAt Boundless Learning, we are dedicated to enabling our partners to provide outstanding experiences that broaden opportunities for learners globally. Our focus is on learner success, empowering our partners to create personalized, learner-focused experiences that enhance access and foster economic mobility. Here, you will have the...

  • Enrollment Operations Manager

    6 days ago

    Chandler, Arizona, United States Boundless Learning Full time

    About Boundless LearningAt Boundless Learning, we are dedicated to enabling our partners to provide outstanding experiences that broaden opportunities for learners globally. Our focus is on learner success, which drives us to empower our partners to create tailored, learner-focused experiences that enhance access and foster economic mobility. Here, you will...

  • Enrollment Supervisor

    3 weeks ago

    Chandler, United States Boundless Learning Full time

    At Boundless Learning, we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll...

  • Enrollment Supervisor

    3 weeks ago

    Chandler, United States Boundless Learning Full time

    At Boundless Learning, we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll...

Learner Success Advocate

3 months ago

Chandler, United States Penn Foster Group Full time
Position Summary:

Salary:
  • Range: $20/hr
Penn Foster Group's Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.

Essential Job Functions:
  • Performs all duties in full support of Penn Foster Group's Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties are instrumental to the success and experience of our learners.
  • Assumes responsibility for promoting a frictionless "one-stop", delightful, personalized, and supportive experience for learners, driving improvement in measured learner progression and completion outcomes and satisfaction metrics.
  • Leverages omni-channel and/ or multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements
  • Performs data-driven interventions and motivation outreach to support, guide and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves
  • Works with the Education team to advise learners on program or course selections, motivates and coaches learners to help them achieve their career goals
  • Assists learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library and the learning resource center
  • Establishes and grows effective working relationship with other learner support teams to provide a seamless, timely support experience
  • Strives for first contact resolution and attempts to de-escalate and resolve challenges impacting the learner's ability to progress
  • Provides feedback to the Penn Foster Group regarding opportunities to improve the learner experience, serves as a catalyst for support experience improvement
  • Perform accurate and timely data entry updates to learner profiles in enterprise systems
  • Manages multi-brand and/ or cross-vertical learner caseloads as needed
  • Performs other duties as assigned.
Knowledge, Skills, Abilities:

Education: Associates Degree or equivalent experience

Experience:
  • 2-3 years' work experience required
  • 1-3 years' Digital Customer Service Experience preferred
Computer Skills:
  • Must be able to perform 8 hours of computer work per day
  • Perform Inbound and outbound digital and/ or outbound phone support
  • Adept at learning new technologies
  • Microsoft Office skills required
  • Five9 call center skills preferred
  • Ada chatbot experience preferred
  • Microsoft Dynamics experience preferred
Other Requirements:
  • Ability to multi-task and work efficiently.
  • Excellent verbal and written communication skills
  • Acute active listening skills
  • Demonstrates empathy, respect and awareness of the needs of our Learners
  • Must report to site at least two days per week
  • When working from home, access to consistent, adequate internet connectivity is required
  • Spanish fluency preferred
About Us:

At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that's prepared for the future job market.

Equal Employment Opportunity:

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse - in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization - from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer:

We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

Other details
  • Pay Type Hourly


Apply Now