Computer User Support Specialist I

4 months ago

Patuxent River, United States Vectrus Full time

Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities Candidate must be able to attend an on-site three – four-week training program at NAS PAX River Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts Must have a suitable workspace (home office or other quiet space) conducive to working online utilizing Navy provided equipment (computer, monitor, etc.) with Internet and phone service Provide technical assistance to computer users Answer questions or resolve computer problems for clients in person, or via telephone or electronically May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems Qualifications Education/Certificates: Must have a High School Diploma/ GED Experience: One (1) - three (3) years of experience performing work related to the functions in the job description. Customer service, preferably gained within a call center-like environment Writing and verbally communicating with customers Providing IT related support or troubleshooting Skills Great customer service skills Excellent written and verbal communication skills Other Requirements This position will require U.S. citizenship and an active DoD Secret clearance Incumbent will be required to complete DoD Cyber Awareness training within 30 days of employment We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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