JTDC - Systems Support Analyst

3 weeks ago

Chicago, Illinois, United States Circuit Court of Cook County, Illinois Full time
JOB TITLE:            SYSTEMS SUPPORT ANALYST
DIVISON:               RESIDENT ADVOCACY AND QUALITY OF LIFE
LOCATION:           JUVENILE TEMPORARY DETENTION CENTER
                                 11OO S HAMILTON
                                 CHICAGO, ILLINOIS  60612
UNION:                   NON-UNION
GRADE:                  18
SALARY:                $65,586

Company Overview
The Cook County Juvenile Temporary Detention Center (JTDC) provides safe and temporary housing for youth ages 10 – 18 with pending legal action in the Cook County Courts. The JTDC is dedicated to providing its youth with leadership, structured care, and supervision through a balanced approach of creative programming and services that teach responsibility, accountability, and sensitivity. Each member of the JTDC staff is actively encouraged and supported in pursuit of creative participation, personal well-being, and professional development.
 
As the largest juvenile detention center in the nation, the facility contains five major departments and various offices consisting of 600+ employees who serve an average daily population of 280+ residents.

The Systems Support Analyst will have a strong understanding of software applications, networks and systems, as well as excellent troubleshooting and problem-solving skills. This position will be responsible for providing technical support to our end users, resolving application issues, participating in IT projects and assisting the Resident Management Systems Administrator.

Typical Duties
  • Supporting Microsoft Dynamics CRM (Offender360 (RMIS)), and Guardian RFID systems.
  • Working collaboratively with the Resident Management Systems Administrator to test and implement new application solutions or updates.
  • Analyzing problems and communication with end users to assess needs, define, determine and execute optimum solutions.
  • Provides technical support as required for JTDC end users and support staff.
  • Creates documentation for end users and technical staff.
  • Coordinating technical meetings between government agencies and vendors.
  • Participates in IT projects, including but not limited to hardware and software refreshes, upgrades, system integrations and new implementations.
  • Maintain accurate up to date documentation of help desk tickets from ticket submission to issue resolution
  • Diagnose and resolve hardware, software, and network issues.
  • Safeguard confidential information and data.
  • After-hours availability for critical IT emergencies or special projects.
  • Provide coverage for IT Team staff in their absence.
  • Complete special projects as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Minimum Qualifications:
  • Bachelor's degree Information Technology or Computer Science preferred.
  • 2+ years' experience providing technical support to end users.
  • 1+ years' experience developing/administering Microsoft Dynamics CRM required.
  • 1+ years' experience developing web applications, web services, and .NET applications preferred.
  • 1+ years' experience with SQL Server (development); SSRS; SSIS preferred.
  • 1+ years' Microsoft Azure preferred.
  • 2+ years' Microsoft Office Suite.
  • 2+ years' Windows 10 operating system.
    • Unite d States citizenship.
    • 21 years of age at the time of application submission.
    The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description.  The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Knowledge, Skills, Abilities and Other Characteristics
  • Ability to communicate complex problems and solutions simply and effectively with both technical and non-technical audiences.
  • Demonstrated ability in identifying technology related issues and suggestion for effective remediation.
  • Strong knowledge of networking fundamentals and LAN/WAN technologies.
  • Understanding of cloud hosted and on premise systems/solutions concepts.
  • Excellent problem-solving skills and ability to multi-task.
  • Prioritize tasks, work independently and as part of the team, and meet deadlines with a strong work ethic.
  • Communicate clearly and effectively, both electronically and oral, with staff, co-workers, and business contacts in a courteous and professional manner.
    • Excellent written and verbal communication skills.
    • Maintains confidentiality.
Physical Requirements
[This job requires the ability to perform the essential functions contained in this description.  These include, but are not limited to, the following requirements.]
  • Move, carry, and lift equipment weighing in excess of 30 pounds, and ability to bend and kneel.
    • Ability to sit at a desk for a large portion of the day.
    • May require periods of walking throughout the facility.
    • May require periods of standing.
    • Ability to effectively operate and utilize a computer.
    • Must be able to work longer hours based on departmental needs.
Working Conditions
  • Interaction with the public, employees, residents, and outside agencies/vendors.
  • Exposure to resident behavior problems that may include physical acting out and require safe physical management skills.
  • Exposure to youths with various states of cleanliness and hygiene.
  • Exposure to various health related conditions or residents of a communicable nature which requires precaution and adhering to medical instruction.
  • Adhere to universal safety precautions which covers communicable diseases of youths.
Hiring Requirements
  • Illinois residency obtained within 90 days of date of hire.
  • Pass a pre-employment drug screen and background check including but not limited to LEADS, CANTS, and professional references.
  • Occasionally work unusual hours including evenings and weekends to respond to urgent requests or maintenance.
  • A result of negative from the Illinois Department of Children and Family Services (DCFS) Child Abuse Registry.
  • Must pass Prison Rape Elimination Act (PREA) screening requirements. 
Benefits Package
  • Medical, Dental, and Vision Coverage
  • Basic Term Life Insurance
  • Pension Plan and Deferred Compensation Program
  • Competitive Salaries
  • Employee Assistance Program
  • Paid Holidays, Vacation, and Sick Time
THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation.

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