Care Team Assistant

3 weeks ago

Honolulu, United States Kalihi Palama Health Center Full time

+-----------------------------------------------------------------------+ | Primary Purpose: | | | | The person in this position is a member of the Patient Centered | | Medical Home where each team member plays an integral role in | | providing patient-centered health care. The incumbent supports the | | care team in completing and coordinating various clerical tasks to | | ensure smooth and efficient patient care. | +-----------------------------------------------------------------------+ | Essential Duties: | | | | Schedules transportation services for patients, ensuring timely and | | efficient transportation to and from healthcare facilities. | | | | - Receives incoming phone calls, provides basic information in | | accordance with the direction of the care team, and assist with | | resolving inquiries or redirecting calls to the appropriate | | healthcare professionals. | | - Following up on Durable Medical Equipment (DME) referrals, and | | requesting records from external providers. | | - Collaborates with the pre-visit reviewer to ensure that all | | documents are accessible in EMR prior to visit, including but not | | limited to timely retrieval of consultation and transitional care | | reports | | - Works with the assigned medical assistant in following up | | patients who chronically no-show to their appointments | | - Schedules appointments, coordinates, and follow up internal and | | external patient referrals as necessary. | | - Reminds patients about upcoming appointments through phone calls | | or other communication channels, ensuring they are aware of the | | date, time, and location of their appointments. | | - Schedules and coordinates ER/Hospital follow up appointments as | | necessary | | - Refers patient to RN care coordinators for further education or | | follow-up as needed | | - Works together with the team in identifying and closing gaps in | | patient care | | | | Regular and reliable onsite attendance is required. | +-----------------------------------------------------------------------+ | Other Duties: | | | | Performs other related duties as assigned | | | | Observes safety and security procedures; determine appropriate | | actions beyond guidelines; report potentially unsafe conditions; use | | equipment and materials properly. | +-----------------------------------------------------------------------+ | Minimum Qualification Requirements: | | | | Skills/Knowledge: | | | | Strong communication skills, both verbal and written, with the | | ability to effecti ely interact with patients, healthcare | | professionals, and external service providers. | | | | Flexibility to adapt to changing priorities and work effectively in a | | fast-paced environment. | | | | Ability to maintain confidentiality and handle sensitive patient | | information with professionalism and discretion. | | | | Education: | | | | High School Diploma/GED equivalent required | | | | One year certificate from college or technical school or equivalent | | combination of education and experience preferred | | | | Diploma or certificate as a Nurse aide, Medical Assistant, Emergency | | Medical technician, or Patient Care Technician preferred | | | | RN with a foreign RN license or Nursing student preferred | | | | Experience: | | | | New graduate welcome or a general experience in working in a | | community or hospital setting preferred | | | | Previous experience in a clerical or administrative role, preferably | | in a healthcare setting. | | | | Kalihi-Palama Health Center is an equal opportunity employer that is | | committed to diversity, and values the ways in which we are | | different. All qualified applicants will receive consideration for | | employment without regard to race, color, religion, sex, sexual | | orientation, gender identity, national origin, disability, veteran | | status, or other characteristic protected by applicable law. | +-----------------------------------------------------------------------+ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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