Branch Supervisor

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Branch Supervisor d i r ec t l y supervises the staff and operations of a small branch, or may work with a branch or district manager to provide supervision of staff and operations at one or more locations in need of additional oversight. The Branch Superv i sor coord inat es spec ifi c branch goa ls w ith the Branch or D is t r i ct Manage r, su p erv i ses branch personne l, ensures of fi ce co mp l ian ce w it h opera t in g policies and procedures, pro v id es required periodic reports and has l end i ng autho r it y. Works directly with staff to provide an optimal customer experience. Direc t l y supervises the branch office and performs or delegates a v ariet y of duties including oversight of branch service operations to include approval of transactional overrides; branch general ledger accounts; vault and drawer audits; approval of overdrafts; control of negotiable supplies; cash management, ordering and shipments; ATM balancing and maintenance; ensuring proper branch security measures are in place; preparation of regulatory, internal and operational reports; participation with audits of key branch functions; W o rks w it h management in estab l ishing g r o w t h, sa l es, and profit ob j ec t i v es fo r the office; pro v id es input to these ob j ect i v es and to the manner in w h i ch performance w i ll be m easu r ed and controlled; So l i cits ne w business from cu rr en t and prospec t i v e custome rs; maintains ongo in g business r e lat i onsh i ps w it h cus t o m ers to op t imiz e additional c r oss - selling oppo rtun i ties; Mon it ors ind i v idua l sales and custome r service performance against goa ls and discusses performance w ith mana ger on a fr equent basis; Ma inta i ns thorough kn o w l edge o f features and benefits of all consume r products and services to ascertain cus t o m er needs and t o fill those needs; Mon it ors the progress of staff members and assists them w it h questions or problems, conducting regular staff meetings to keep all informed; Opens and maintains deposit accounts in accordance with bank procedures; Ma k es l oans t o cus t o m ers with oversight as appropriate; D ir ec t l y supervises assigned personnel as follo w s: Ass is t s in the selection o f ne w personnel, Coordinates or i entat i on and t ra i ning of ne w personnel, Re v i e w s emp l o y ee performance throughout the intr oduc t ory period and on a r egu l ar basis t hereaf t e r, Manages and ma x i m i zes performance l e v e l s of staff m embe rs through r egu la r feedback; takes appropriate actions for performance i mpr o v e m ent, O r gan iz es, schedules, and distributes w o r k among staff, Keeps personnel i nfo r m ed of pertinent policies and procedures and c r eates an atmosphere in w h i ch up w ard com mun i ca t i on from staff is encou r aged, conducting regular staff meetings to enhance employee engagement and desired level of customer service; Ad m i nis t e rs personnel policies and procedures; As an i n t eg ra l member of the branch staff this position is r espons i ble t o assist w here v e r necessary t o ensu r e that the branch and the Bank ach i e v e goals, including filing in as needed with any transactions and customer inquiries, Ma inta i n proficient kn o w l edge of, and demonstrate ongo in g co mp l ian ce w it h all la w s and r egu lat i ons applicable t o this pos it i on, ensu r e ongo ing adherence t o pertinent pol i cies, procedures, and int erna l con t r o l s, and m eet all training r equ i r e m ents in a timely manner; and Model and hold staff accountable for upholding the core values of the Company: Integrity, Humility, Teamwork, and Excellence. Qualifications Edu catio n / Tr a i n in g/Skills: A. A. S. Degree or equ i v alent; specialized banking educat i on and t ra i ning. Excellent interpersonal skills, including listening, persuading, and motivating Excellent verbal and written communication skills. Accurate and proficient math skills Attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: M in i mum four (4) years' e x per i ence in related positions normall y r equ i r ed. All applicants must be 18 years of age or older. Other Job Information Hours: 40 hours/week Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department. Minimum USD $22.60/Hr. Maximum USD $33.93/Hr. Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly