Resident Associate

3 weeks ago

Fort Riley, United States Corvia Full time
Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team

The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets.

Primary Responsibilities Include:
  • Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
  • Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
  • Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
  • Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
  • Ensure residents receive timely information about community events, programs, and initiatives.
  • Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
  • Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
  • Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
  • And other duties as assigned.
Role Specific Requirements Include:
  • 2+ years of relevant work experience in property management, hospitality or customer service.
  • Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling.
  • Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments.
  • Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
  • Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.
  • Require prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone.
  • Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
  • Valid driver's license and use of personal vehicle required.
  • Ability to work weekend and evening hours.
Competencies
  • Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
  • Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
  • Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
  • Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
  • Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.
Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:
  • A choice between two benefit-rich medical, dental and vision plans
  • 401(k) with immediate 100% vesting and up to a 4% contribution match
  • Generous paid time off that increases throughout your career
  • 12 paid holidays
  • Paid time off to volunteer
  • 100% paid life and AD&D insurance
  • Company paid short-term and long-term disability coverage
  • Parental Leave
  • Military Leave
  • Flexible Spending Accounts (Health and Dependent Care)
  • Complimentary Employee Assistance Program
  • Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about our Equal Employment Opportunity program by viewing our poster "Know Your Rights".

Learn more about Corvias' External Recruiting Policy.

Learn more about Pay Transparency.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Leasing & Resident Associate

    7 days ago

    Fort Novosel, United States Corvia Full time

    Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make...

  • Leasing & Resident Associate

    2 weeks ago

    Fort Rucker, United States Corvia Full time

    Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make...

  • Resident Care Specialist

    2 weeks ago

    Fort Worth, Texas, United States Oak Ridge Full time

    About the RoleWe are seeking a skilled Caregiver Associate to join our team. As a key member of our caregiving team, you will play a vital role in ensuring our residents live meaningful lives by providing consistent and quality care.

  • RN Registered Nurse Short Term Option

    5 days ago

    Riley, United States Ascension Full time

    Details Department: Skilled NursingSchedule: 12 Hour Shift (6-6); Every Other Weekend RotationFacility: Via Christi Village Location: Manhattan, KSSalary: $56.00 per hourBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance...

  • LPN Licensed Practical Nurse Short Term Option

    4 weeks ago

    Riley, United States Ascension Full time

    Details Department: Skilled NursingSchedule: 12 Hour Shift (6a-6p/6p-6a) - Maximum of 36 weeksFacility: Via Christi VillageLocation: Manhattan, KSSalary: $42.00 per hourBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance...

  • Medical Director for Family Medicine Residency

    2 weeks ago

    Fort Worth, Texas, United States Atlantic MEDsearch Full time

    Job Title:Medical Director for Family Medicine ResidencyAbout the Role:We are seeking an experienced professional to serve as the Associate Program Director for our new Family Medicine residency program. In this role, you will work closely with the Program Director to establish, develop, and grow our Family Medicine program.Responsibilities:Work directly...

  • Director of Residences

    3 weeks ago

    Fort Lauderdale, United States Marriott Full time

    Additional InformationJob Number24199610Job CategoryRooms & Guest Services OperationsLocationFt. Lauderdale W Shared WH, 401 N. Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, United States, 33304VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Implements high standards for all aspects of life-safety, loss-prevention,...

  • Director of Residences

    4 weeks ago

    Fort Lauderdale, United States Marriott Full time

    Additional InformationJob Number24199610Job CategoryRooms & Guest Services OperationsLocationFt. Lauderdale W Shared WH, 401 N. Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, United States, 33304VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Implements high standards for all aspects of life-safety, loss-prevention,...

  • Medical Director for Internal Medicine Residency

    3 weeks ago

    Fort Myers, Florida, United States Lee Physician Group Full time

    Lee Health seeks a highly skilled Medical Director for our Internal Medicine Residency Program. This role is pivotal in shaping the future of our residency program by providing clinical patient care, mentoring residents, and serving as an expert competency evaluator.About Lee HealthWe are a leading healthcare organization dedicated to delivering high-quality...

  • Progressive Care Nursing Resident

    3 weeks ago

    Fort Lauderdale, Florida, United States Broward Health Medical Center Full time

    Job SummaryWe are seeking a dedicated and compassionate RN Resident to join our Progressive Care team at Broward Health Medical Center. As a member of our interdisciplinary team, you will play a vital role in delivering exceptional patient care.About the RoleThis full-time position offers a rewarding opportunity for professional growth and development. Our...

  • Activity Coordinator

    2 weeks ago

    Fort Myers, Florida, United States Discovery Commons at Cypress Point Full time

    **Discover a Rewarding Career at Discovery Commons Cypress Point**We offer a competitive salary of $45,000 - $60,000 per year.About the Role:The Activities and Events Coordinator is responsible for developing and overseeing resident activities, planning and conducting programs that provide physical, intellectual, social, emotional, and spiritual...

  • Intern/RN - Nurse Residency Home Health

    4 weeks ago

    Fort Myers, United States Lee Health Full time

    Location: Westlinks Department: Home Health Work Type: Full Time Shift:8:00a-4:30p Minimum to Midpoint Pay Rate:$30.27 - $40.86 / hour Summary Your future is BRIGHT at Lee Health!!! Our Nurse Residency Program is designed to transition the newly licensed Nurses into safe, competent and confident independent nurses. As a Nurse Resident at Lee Health,...

  • Hypothermia Service Specialist

    2 weeks ago

    Fort Belvoir, United States New Hope Housing Inc Full time

    Job SummaryNew Hope Housing Inc seeks a dedicated and compassionate Hypothermia Service Specialist to join our team. In this critical role, you will provide exceptional care and support to residents in need.About the RoleThe Hypothermia Service Specialist will be responsible for delivering resident-centered care, addressing their physical, emotional, and...

  • Emergency Department RN Resident

    3 weeks ago

    Fort Mohave, United States LifePoint Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse (RN) to join our team as an Emergency Department RN Resident. This role offers an exceptional opportunity for professional growth and development in a fast-paced, dynamic environment.About the RoleAs an Emergency Department RN Resident, you will be responsible for providing...

  • RN Residency Opportunity at Mercy Hospital

    2 days ago

    Fort Smith, Arkansas, United States Mercy Full time

    Mercy Fort Smith is seeking a motivated and compassionate New Graduate Nurse to join our team! This RN Residency Opportunity is perfect for individuals who are eager to learn and grow with our organization.The estimated salary for this position is $65,000 per year, which includes a competitive base pay and additional benefits such as day-one comprehensive...

  • New Grad Nurse Residency

    1 month ago

    Fort Worth, United States HCA Full time

    Description Introduction Do you want to join an organization that invests in you? At Medical City Alliance, you come first! HCA Healthcare is committed to the growth and development of our future nurses! The HCA Healthcare StaRN Residency Program is a year-long program designed to give you hands-on experience to help establish valuable clinical and...

  • New Graduate Nurse Residency Fort Smith

    4 months ago

    Fort Smith, United States Mercy Full time

    Mercy Fort Smith Nurse Residency Program! Apply Today! Mercy residency program is a year long program consisting of 12 classes, didactic lectures, online modules, simulated learning, presentations, National Patient Safety Goals, and hands-on training with bedside caregivers and nursing leadership. All nursing units have a year long residency that not...

  • Fort Smith Nurse Residency Program Professional

    3 weeks ago

    Fort Smith, Arkansas, United States Mercy Full time

    Nurse Residency Program OverviewMercy Fort Smith Nurse Residency Program is a year-long professional development opportunity for newly graduated registered nurses. The program combines didactic lectures, online modules, simulated learning, presentations, and hands-on training with bedside caregivers and nursing leadership.The residency program supports...

  • RN - Nurse Residency Program

    3 months ago

    Fort Wayne, United States BAYADA Home Health Care Full time

    Job DescriptionJob DescriptionThe BAYADA Nurse Residency Program is a transition to practice program for new graduate nurses who would like a meaningful and exciting career in home care. The program focuses on creating a collaborative professional development environment where new graduate nurses can safely develop their critical thinking and nursing skills...

  • Faculty Physician

    2 months ago

    Fort Myers, United States Lee Health Full time

    Location:Lee Health -2776 Cleveland AveFort Myers FL 33901 Department: LPG GME IM CAPE Work Type: Full Time Shift: Shift 1/ to Minimum to Midpoint Pay Rate:$1.00 - $358.55 / hour Summary As we expand our Internal Medicine Residency Program at Lee Health, we are seeking a Faculty Physician to join our team. This role involves providing clinical patient...