Center Administrator

4 weeks ago


Camp Hill, Pennsylvania, United States American Family Care Camp Hill Full time

Job Summary

We are seeking a talented Operations Manager to oversee the day-to-day activities of our urgent care clinic.

This individual will be responsible for managing all non-physician clinic staff, ensuring quality patient care, and maintaining the overall cleanliness and organization of the facility.

The ideal candidate will have experience in a supervisory role in a medical office setting and possess strong communication and customer service skills.

Responsibilities
  • Recruit, hire, and onboard front office medical receptionists, medical assistants, x-ray technicians, and other positions.
  • Supervise, evaluate, and conduct performance evaluations of non-provider staff.
  • Partner with the Medical Director to ensure high-quality medical care is delivered.
  • Ensure staff compliance with company policies, state, and federal rules and regulations.
  • Lead daily huddles and in-service programs to promote employee engagement and growth.
  • Spearhead the resolution of patient and staff concerns while monitoring patient satisfaction.
Qualifications
  • Bachelor's degree preferred.
  • Minimum two years experience in a supervisory role in a medical office setting.
  • Strong written, verbal, and consultative communication skills.
  • Ability to deliver exceptional customer service and achieve high levels of customer satisfaction.
  • Familiarity with compliance and regulatory guidelines.

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