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Service Writer

2 months ago

Redlands, United States Tom Bell Chevrolet Full time

Tom Bell Chevrolet believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

What We Offer

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Aflac Insurance
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Health and wellness
  • Discounts on products and services
Responsibilities
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • High school diploma or equivalent
  • Valid commercial driver's license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction and quality control
  • Automotive service advisor experience
  • Proficient use of computers/business machines


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.