IT Manager

Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as an IT Manager - Customer Support and Operations. This position will be located in Rolla, MO. Summary: This position will lead Brewer Sciences Support and Operations teams with a focus on continuing to provide excellent customer support services for employees leveraging IT provided endpoint devices, applications, and technology services. Responsibilities: Leverage Jira Service Desk tools to define reports and advanced views/queries that reveal trends, resource needs, opportunities, and efficiencies. Collaborate with the team to build out scalable tools for auto-deploying, managing, and securing Windows, MacOS, iOS, and iPad endpoints. Lead cross-team meetings to leverage modern technology tools for scaled compliance and management of endpoints and infrastructure assets. Focus on reducing manual, repeated operations and/or fixes. Facilitate ongoing communication between IT Operations Engineers and Helpdesk considering operations support challenges and resolutions. Work with team members to effectively build out electronic library for internal team SOPs, KBs, training, customer facing FAQs, and help articles. Utilize Atlassians Confluence, Jira, and internal web page to provide relatable, easy to follow self-service framework for customers seeking IT assistance. Develop multiple resources for Brewer Science customer technology training that aligns with processes and culture, including new employee training, internal seminars/webinars, and internal online videos, courses, and documentation for leveraging IT services/tools available to employees. Engage in partnership meetings with business unit leaders to ensure customer support and gauge effectiveness and responsiveness. Collaborate with the team on complex endpoint needs in production labs and facilities, including developing scalable backup options and implementing security updates and firewall protections. Actively engage as a collaborative contributor across IT by attending regular meetings with IT Managers/Teams and IT Director to cover cross-scope issues and develop proactive plans to address challenges. Manager Responsibilities Mentor team to ensure effective and responsive customer support in conjunction with security, best practices, automated/scalable tools, and root cause diagnostics. Work with team leads/direct reports on relative processes and tools for gaining efficiency through proactive measures. Manage employee success by setting clear expectations, providing continuous feedback, supporting professional development, and creating an environment of psychological safety and intentional inclusion. Maintain company policies, processes, and procedures. Participate in continuous leadership development. Communicate and coordinate alignment with other leaders, groups, and departments. Education and Credentials: BS/BA in Computer Science, Computer Engineering, Information Technology, or related field 6+ years of related experience with helpdesk and/or operations support. Demonstration and/or credentials reflecting an equivalent combination of education and related experience can be considered a substitute for the above. 5 years experience in a management role preferred Required Skills? Ability to communicate technical information with customers and other team members at a level of understanding that is effective to the intended recipient. Familiarity with the administrative toolsets available on Windows operating systems for setting policies, managing disks/partitions, event log processing/analyzing, managing security/permissions, security updates, system level changes, etc. Familiarity wi h endpoint hardware/firmware and their interconnecting functions: BIOS, CPU, RAM, SSD vs Hybrid vs Spinning disks, RAID types, NICs, PXE booting, etc. Experience with endpoint management technologies focused on zero-touch technologies for scaling, security, and consistent endpoint deployments of operating systems, applications, tools, and policies. Knowledge of DNS, DHCP, SFTP, and other network services, to include basic network configurations for TCP/IP. Experience with Microsoft Office 365 cloud solutions and general support. Experience with MacOS and Linux. Experience with enterprise virtualization of desktops, servers, and applications. Benefits At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corpandtrade;, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including: Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance Paid leave, including community service leave, wellness breaks, and other special leave Employee stock ownership, 401k, and bonus plans Educational assistance and employee assistance program **Application Process: To apply for this position please complete the online application. This position is open until filled. Screening will begin immediately. Equal Employment Opportunity - M/F/Disability/Veterans**