Desktop Support Engineer

2 weeks ago


Des Moines, United States Tech MahindraAvance Consulting Full time

Desktop Support Engineer

Location: Des Moines

Experience : 5 to 12 yrs

Job Description

  • Address user tickets regarding hardware, software, and networking.

  • Walk customers through installing applications and computer peripherals.

  • Providing technical support either by visiting on-site or through remote-access systems.

  • Vendor Coordination with OEM and third party vendors

  • Printer Management

  • Guide users with simple, systematic instructions.

  • Conduct remote troubleshooting.

  • Test alternative pathways until you resolve an issue.

  • Customize desktop applications to meet user needs.

  • Record technical issues and solutions in logs.

  • Direct unresolved issues to the next level of support personnel.

  • Follow up with clients to ensure their systems are functional.

  • Report customer feedback and potential product requests.

  • Help create technical documentation and manuals.

Requirements and skills

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

  • Asset management and Reporting

  • Hands-on experience with Windows/Linux/Mac OS environments.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners.

  • Knowledge of network security practices and anti-virus programs.

  • Ability to perform remote troubleshooting and provide clear instructions.

  • Excellent problem-solving and multitasking skills.

  • Customer-oriented attitude.

  • BScinComputerScienceorrelevantfield



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