IT Help Desk Speciaist

Company Overview: Hunt Electric is 100% employee owned and connected by our core values providing the perfect blend of big-company stability, resources, and opportunities, with the tight-knit team culture, creative spirit, and customer loyalty of a local business. We are moving our headquarters to Eagan in 2025 This role is based at our current HQ in Bloomington but will move to Eagan in 2025. ROLE AND RESPONSIBILITIES The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. Install, maintain, and upgrade computer hardware and software. Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc. Provide support on Windows and iOS based applications. Support cloud-based solutions (i.e. Office 365). Monitor status of systems and applications – responding to reported events and issues. Track and document support issues and projects. Maintain inventory and document systems, and applications. Follow safe work practices and accident prevention procedures. Communicate directly and indirectly with staff and other support resources. Other duties as assigned. Implementation and Coordination (Coordinate with project managers and other on-site teams to ensure that IT requirements are met for various job site initiatives). Compliance and Documentation (create and maintain clear documentation for installed systems, configurations, and troubleshooting processes / maintain records of equipment warranties, licenses, and other necessary documentation related to IT assets). User Training and Support (provide training to end users on new software, systems, or equipment as necessary) Network Management (maintenance of on-site network infrastructure and network performance). Document control and management of SharePoint structure, permissions, and assisting with downloading construction documents and managing versions/revisions of drawings and specifications. QUALIFICATIONS AND EDUCATION REQUIREMENTS High school diploma or equivalent. 3+ years of experience or equivalent combination of education and experience. Windows Operating Systems and iOS experience. Experience with Microsoft Office and Office 365 applications/services High proficiency in technology, systems, tools and applications. Maintain a high degree of confidentiality. Strong customer service skills. Excellent planning and organizational skills. Ability to work independently. Strong attention to detail and problem solving. Strong verbal, written and interpersonal communication skills. Willingness to learn and use training options when available. PHYSICAL REQUIREMENTS This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines. Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl. This position requires the ability to lift files, open file cabinets, and bend or stand as necessary. This position may occasionally lift up to 25 pounds. COMPENSATION & CULTURE 100% Paid Insurance: Our health, dental, and vision plans are 100% employer paid. That's right—ZERO out of your pocket for premiums Plus, you get to choose between a PPO or an HDHP plan to best fit your needs. Want to Opt-Out? No problem If you decide to opt out of our insurance plans, you’ll receive a cash benefit instead. Flex Spending/Health Savings Account (HSA): To use for qualified healthcare and childcare expenses. Convenient and FREE in-person and telehealth -health services, including mental health, for those on our health care plans in covered areas. Hybrid Work Structure: We offer a flexible hybrid work schedule for many positions, with 3 days in the office and 2 days working remotely. Paid Time Off: We offer a generous vacation plan, starting at 3 weeks, plus sick time and 8 paid holidays, ensuring you can relax and recharge. 401(k) Match: We'll match 25% of the first 6% of your income that you contribute to your 401(k). Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions. Discretionary Profit Sharing: It’s common to see a deposit comparable to 10% of your annual compensation in your retirement account each year. ESOP (Employee Stock Ownership Plan): As you work, you earn stock in the company, turning your efforts into ownership. All eligible employees receive ESOP allocations proportional to their eligible earnings. This makes you not just an employee, but an employee owner. Good Business, Good People: The commitment to the community and volunteering comes right from the people at Hunt and it really shows the heart behind our company. We give our employees plenty of opportunities to get involved with something they are passionate about. Whether they're pedaling for a cure, teaming up to ease childhood hunger, or participating in our donation match program - they've got our full support. In-House Learning & Development: We believe in supporting goals that you set for yourself by offering opportunities for skill enhancement and career pathing creating an environment where employees can thrive. Employee Resource Groups: We provide a platform for employees to come together based on shared interest, backgrounds, or identities fostering a sense of community and belonging in the workplace. Some of these groups include Women in the Workplace, LGBTQIA+, Remote Workers, and Mental Health and People with Disabilities.