Store Supervisor

Job Description

Open position: Shift Lead

INTRODUCTION TO P410 HOSPITALITY

We are a faith-driven franchisee of Scooter's Coffee based in Phoenix, AZ and we are passionate about using the skills and talents we've been given to honor God and serve those around us. We wanted to get into the coffee business because it is a people business first and the product we serve at Scooter's is sourced from Latin America - the root of our family. At P410 Hospitality, we believe in more than just serving amazing coffee; we're passionate about loving others through kindness and empathy. We believe that business should be a force for good and that coffee is a vessel to show love to the people we serve. We consider our employees to be a part of our family and we are looking for great leaders to join us in our journey to impact our community for the better

OPPORTUNITY

We are looking for humble, energetic, people with a desire to lead and grow to help us operate a high-speed, high-performance coffee drive-thru in Laveen, AZ

WHO YOU ARE

• You find joy in serving others
• You consider yourself as much a part of the team as you are a leader of the team
• You strive for excellence in all you do
• You believe the small details matter
• You work hard when no one is looking
• You enjoy learning as much as you enjoy teaching
• You don't mind leading from the front
• You solve problems as quickly as you can
• You are a positive and hopeful person
• You are competitive
• You are organized and dependable
• You are coachable and always seeking to improve

JOB DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors

• Proactively seek opportunities to increase individual and team sales
• Exhibit a growth mindset- always look for ways to improve processes and employee and customer satisfaction
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS:

• At least 1 year of leadership experience in a restaurant or quick service establishment
• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

INTRODUCTION TO SCOOTER'S

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft to perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

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