Program Manager

Reasonable Accommodations

Fearless complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please email hr@fearless.techto submit a formal request to Human Resources.

Compensation

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole "you" over the course of your career.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills - is given equal pay for equal work. The salary ranges for this position based on location are listed below. The base pay range is subject to change and may be modified as a part of our annual salary range review.

Salary:

• AL, FL, GA, TN Residents: $112,915 (min) - $146,789 (mid) - $180,664 (max)
• NC Residents: $116,407 (min) - $151,329 (mid) - $186,251 (max)
• DE, MD, PA, TX, VA Residents: $122,227 (min) - $158,896 (mid) - $195,564 (max)
• DC Residents: $137,360 (min) - $178,568 (mid) - $219,776 (max)
• CA, NY, NJ Residents: $142,016 (min) - $184,621 (mid) - $227,226 (max)
  

Summary:

As a Program Manager, you will be accountable for managing, influencing, and facilitating high-quality deliverables of assigned programs within a Component or Independent Agency. This role encompasses the management of one or more programs and their projects. It requires expertise in program management, stakeholder engagement, and the ability to drive cross-functional teams to meet the organization's business objectives. The individual will also identify and mitigate risks, secure stakeholder buy-in, and report program progress to senior leadership.

Impact:

A successful Program Manager will independently operate at an advanced level, provide practical ideas and support, and break down complex concepts. The Program Manager will support Fearless' customers and organizational goals by:

• Achieving long-term customer retention and expanding account opportunities by effectively managing client relationships.
• Ensuring projects are delivered on time, within budget, and in compliance with federal regulations, contributing to exceeding overall client satisfaction and program success.
• Enhancingteam performance and operational efficiency, leading to measurable improvements in program outcomes, cost management, and resource allocation.
• Increasing account growth, reducing project costs, and ensuring all project milestones are achieved on schedule.
  

Responsibilities:

Delivery of World Class Services & Customer Intimacy

• Implement and support Fearless Start Green, Stay Green, Be Purple Program Management best practices and approaches; champion improvement initiatives to drive efficiency and speed in processes, policy, and technical delivery
• Ensure that Fearless positively impacts our customers' missions and the lives of the people they serve by consistently delivering world-class products and services on time and within budget.
• Serve as the primary point of contact for all program activities, ensuring the cohesive execution of multiple projects under the program.
• Present Fearless capabilities to potential customers in detail, highlighting how those capabilities could impact the potential customer to meet the previously identified requirements.
  

Influence and Leadership:

• Build credibility as a subject matter expert and advocate for the organization's strategic direction.
• Motivate staff and stakeholders to support organizational goals and build consensus among leaders.
• Oversee and validate project manager assessments of individual team members within the program to ensure accuracy, fairness, and consistency with performance expectations. Ensure evaluations reflect project contributions and align with the program's strategic goals.
  

Building Relationships & Networking

• Build, engage, and influence strong relationships with individuals and groups connected to the program. Identify, monitor, and manage relationships with stakeholders to ensure positive outcomes.
• Regularly update key stakeholders on program performance, risks, and critical milestones through detailed reports and presentations.
• Advocate for the program within the organization, ensuring stakeholder buy-in and support across all levels.
  

Domain Expertise

• Expert programmatic leadership skills, with a current PMI PMP Certification
• Lead the strategic planning and execution of large-scale programs, ensuring alignment with organizational objectives.
• Stay up-to-date and apply developments in information technology (hardware, software, telecommunications) and emerging technologies.
• Utilize knowledge of contracting officers and procurement regulations to ensure successful outcomes.
  

Defining Problems and Opportunities

• Proactively identify program risks and develop comprehensive mitigation strategies to ensure program continuity.
• Analyze complex business problems and present clear, actionable solutions to senior leadership.
• Monitor project interdependencies within the program and resolve conflicts or bottlenecks to keep projects on track.
  

Budgeting, Executing, Organizing & Planning

• Oversee the execution, management, and delivery of assigned programs and projects within the scope, timeline, and budget.
• Work with finance teams to ensure accurate forecasting, reporting, and cost control measures are in place.
• Drive cost-saving initiatives without compromising the program's overall quality and performance.
  

Managing Team Execution

• Lead, mentor, and support cross-functional teams, including project managers, engineers, and other specialized professionals, to ensure successful program execution.
• Foster a culture of high performance, accountability, and continuous improvement within program teams.
• Attract, develop, coach, and motivate team members, ensuring career growth and addressing demotivating factors.
• Conduct regular performance reviews, set measurable goals, and provide constructive feedback to team members.
  

Skills and Competencies:
Domain Expertise & Technology Awareness

• Experience with Health & Human Services (HHS) Centers for Medicare & Medicaid Services (CMS) agency and understanding of Medicaid's mission, policies, and processes
• Deep understanding of current and emerging technologies and their application to business processes, including familiarity with AWS amplify, AWS DynamoDb, AWS Lambda, Serverless Framework, AWS Cognito, React, AWS s3 bucket, Jest Unit Test, Nightwatch framework, GitHub
  

• Expertise in managing government projects, ensuring compliance with federal regulations, and delivering results on time and within budget.
• Strong understanding of government agencies, including contracting officers, acquisitions, procurement rules, and regulations.
  

• Strong ability to identify challenges and guide, recommend, and implement effective solutions to stakeholders.
  

Stakeholder & Partner Management:

• Demonstrated experience in managing client relationships, growing accounts, and leading teams.
• Ability to build credibility, influence stakeholders, and advocate for strategic initiatives within client organizations.
• Skilled at influencing, identifying, engaging, and influencing relationships with senior leadership, key stakeholders., and external stakeholders, negotiating program goals, timelines, and outcomes.
  

Communication, Leadership & Team Management:

• Excellent written and verbal communication skills, including using data to drive decisions and presenting complex information to senior executives and non-technical audiences.
• Proven ability to manage, coach, and develop high-performing teams and future leaders focusing on achieving results.
• Proficient in leading change within teams and projects to adapt to evolving business needs and challenges.
  

Budgeting, Organizing & Planning

• Strong financial management skills, including budgeting, cost control, and financial forecasting, with an emphasis on maximizing ROI.
• Expertise in developing cost estimates and managing budgets in compliance with federal guidelines.
• Strong ability to manage resources, budgets, and team performance metrics effectively.
  

Additional Qualifications and Project-Specific Needs:

The Program Manager's responsibilities include timely and successful delivery of scalable, modular microservices via SAFe, agile implementation in an AWS Cloud environment. In addition, the Program Manager must ensure the product teams constantly learn how to best achieve objectives and key results (OKRs) for the deliverables, adjusting as necessary and prioritizing outcomes over outputs.

Project-specific outcomes:

• 90% of code is tested using automated tests
• Maintain integration code climate and that automated test coverage is reported
• Deployments are automated
• Increased predictability by using iterative processes
• Decreased deployment risks due to clean code and stable, consistent environments
• Stable integrations with other CMS enterprise services.
  

Additional Qualifications:

• Minimum of 10 years of experience in program management, including experience managing government contracts.
• Experience with government procurement processes, contracts, and compliance regulations (e.g., FAR/DFAR) is a plus.
• Experience with IT project delivery, software development, or digital transformation programs is highly preferred.
• Understanding of cybersecurity and data privacy regulations in federal contracts.
• PMP or similar project management certification preferred.
• Other relevant certifications (e.g., Lean Six Sigma, Agile, ITIL) are highly desirable.
• Proven track record of managing large, complex programs with multiple work streams and budgets exceeding $20M.
  

Travel Requirements:

• Must be located in the DC-MD-VA area and have the ability to travel frequently to Fearless' Baltimore, MD office or CMS headquarters located in Woodlawn, MD
  

Physical Requirements:

• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to sit for extended periods while working on a computer or during meetings.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).
  

So, what's next?

Over the years, we've honed our interview process to help ensure that every team member we hire is the right fit for us and that we're the right fit for them. If we think you're a good fit, we'll get in touch and start scheduling your interviews Depending on the role's/project's requirements, the interview process may include some differences. At the minimum

• Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest.
• Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you'll be interviewed by the technical team to dig more into your background and technical capabilities.
• Business Interview:At this point, you've made it to the final frontier The Business Interview is when you'll meet with Fearless leadership to dot the i's, cross the t's, and determine whether or not we'll be moving forward with the hiring process.
  

About Fearless Digital

Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people. That'snot our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people's well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we've created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won't discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing aninclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

Fearless Digital Benefits

Benefits Eligibility:

• Full-time team members are eligible for benefits upon beginning employment at Fearless
• Part-time team members are only eligible for 8.75 days of safe & sick leave
• Interns and 1099 team members are not eligible for Fearless benefits
  

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you'll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package, for full-time team members, exclusively:

• Life-friendly schedules
• Family-friendly workplace
• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
• Referral bonus: Bring your friends If someone you refer is hired, you'll get a bonus of $6-12k
• Total Pet Plan
• Employee Assistance Program
• Up 12 weeks of FMLA paid at 100%
• PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date (see table below) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance.
  

Start Date
PTO Allocation
Allocation Timing

Jan 1 - March 31
100%
January

April 1 - June 30
75%
April

July 1 - Sept 30
50%
July

Oct 1 - Dec 31
25%
October

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