Customer CARE Advocate
4 weeks ago
At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the Role Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification Handling customer complaints, branch issues, delinquency levels and refunds Multiple portfolio servicing, including cash advances, convenience checks and settlements Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and notate all appropriate information and documentation on customer accounts Lien releases paid out processing, questions regarding closed or resolved accounts Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses Requirements HS Diploma/GED Preferred Requirements 2-4 years’ Call Center experience preferred Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions Demonstrated customer service skills Excellent and engaging communication skills Ability to thrive in a fast-paced team environment and work in several systems simultaneously Ability to quickly analyze challenging problems / situations and provide solutions Bilingual English / Spanish skills a plus, but not required Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
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Customer CARE Advocate
4 weeks ago
Evansville, United States OneMain Financial Full timeAt OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call...
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Customer CARE Advocate
2 weeks ago
Evansville, United States Hiring Now! Full timeAt OneMain, Customer CARE Advocates empower customers understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the Role Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution...
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Customer CARE Advocate
3 weeks ago
EVANSVILLE, United States OneMain Financial Full timeAt OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call...
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Customer CARE Advocate
3 weeks ago
Evansville, IN, United States OneMain Financial Full timeAt OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call...
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Customer CARE Advocate
3 weeks ago
Evansville, IN, United States OneMain Financial Full timeAt OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career. In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call...
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Senior Regulatory and Advocate Complaint Specialist
2 months ago
Evansville, United States OneMain Financial Full timeThe Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and...
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Evansville, United States OneMain Financial Full timeThe Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and...
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Evansville, United States OneMain (Formerly Springleaf & OneMain Financials). Full timeThe Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and...
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Evansville, United States OneMain (Formerly Springleaf & OneMain Financials). Full timeThe Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and...
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On-Site Patient Advocate
4 weeks ago
Evansville, United States Deaconess Full time**This position will not be an employee of Deaconess Hospital.If interested, you will need to directly apply to RevOne Companies via link below.** On-Site Patient Advocate Evansville, IN Job Type Full-time Description Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options at both a...
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On-Site Patient Advocate
7 days ago
Evansville, United States Deaconess Full time**This position will not be an employee of Deaconess Hospital.If interested, you will need to directly apply to RevOne Companies via link below.** On-Site Patient Advocate Evansville, IN Job Type Full-time Description Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options at both a...
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On-Site Patient Advocate
3 weeks ago
Evansville, United States RevOne Companies Full timeJob DescriptionJob DescriptionDescription:Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a...
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On-Site Patient Advocate
4 days ago
Evansville, Indiana, United States RevOne Companies Full timeJob Type Full-time Description Responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a Hospital...
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Healthcare Advocate RN
2 months ago
Evansville, United States Deaconess Full timeJoin Our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Job Overview Employee serves as a health coach working with individual employees to help them improve their lifestyles and make informed healthcare...
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Customer Care Executive
2 weeks ago
Evansville, United States Metronet Full timeLove Your Mondays again!Customer Care Executive As a Customer Care Executive, you will be instrumental in providing quality customer service and superior attention to our Residential customers and the needs of the Metronet retail store operations. Our Care Account Executives are the voice of Metronet for our residential customers and potential residential...
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BDC Customer Care Specialist
4 weeks ago
Evansville, United States Kenny Kent Toyota Lexus Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do...
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BDC Customer Care Specialist
4 weeks ago
Evansville, United States Kenny Kent Toyota Lexus Full timeJob Summary: We are looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do well in this position. Benefits ...
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BDC Customer Care Specialist
3 weeks ago
Evansville, United States Kenny Kent Toyota Lexus Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do...
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BDC Customer Care Specialist
1 week ago
Evansville, United States Kenny Kent Toyota Lexus Full timeJob Summary: We are looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings.Someone with a sales background would do well in this...
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BDC Customer Care Specialist
3 weeks ago
Evansville, United States Kenny Kent Toyota Lexus Full timeJob Summary: We are looking for a BDC ( Business Development Center) Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Someone with a sales background would do well in this position. Benefits ...
