Senior Salesforce Business Analyst

4 days ago

Boston, Massachusetts, United States LanceSoft Full time
Title: Salesforce Business Analyst
Location: Remote US

Position Overview:
This role is new position for a growing Commercial IT Team and will report to the Manager, Customer Care Solutions. Working in a dynamic, collaborative team environment, the successful candidate will be responsible for supporting ***'s Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems, proposal/design/implementation of solutions, and continued partnership development with our Commercial team. The role will focus on projects and processes related to SalesForce.com, analytics platforms, mobile solutions, and handling of escalated help desk tickets. It is perfect for an administrator who is looking for an opportunity to grow into a Business Analyst role.

Responsibilities:

• Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows

• Conduct analysis and documentation of existing business processes; recommend process improvements

• Creation of reports in Salesforce.com using report builder and other analytics tools

• Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.

• Work with and manage complex workflows as they pertain to business process
• Assist in the evaluation of App Exchange tools for feasibility and impact to the business

• Assist in the further development of our SF1 app features along with any future mobile solutions

• Provide IT support as a Salesforce.com Admin to commercial business users. This includes troubleshooting complex security and data issues

• Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams

• Assist with design documentation supporting business needs
• Communicate effectively with business users on the status of enhancements, projects and open production support tickets

• Develop comprehensive test plans with users, coordinate test activities and/or help execute test components

Education and Experience: Minimum Requirements:

• Proven knowledge of the software development life cycle

• Salesforce.com Admin Certification is preferred

• Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform.
• Bachelor's degree in Computer Science is a plus.

• 1-3 years of experience working in a Business Analyst or Salesforce Administrator function. Ideally, working on projects related to Commercial/Sales process improvement

• Hands on experience with Salesforce.com reporting and dashboards required

• Ideal candidate should have conceptual knowledge of the following systems and/or processes:1. CRM2. iPad as a mobile platform (e.g SF1 app)
• Proven ability to provide business analyst deliverables on projects related to Commercial process improvement

• Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry

• Preferred Skills and Competencies:

• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
• Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines

• Ability to analyze problems and develop solutions
• Ability to work across multiple business units with varying processes and requirements

• Excellent communication, influencing and negotiating skills are critical

• Ability to analyze business processes, design process improvements, and train business users to the new processes

• Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations

• Positive, results driven, rational, logical, team player.

• Ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Ability to work independently & on multiple projects against deadlines
• Experience in the healthcare, pharma or medical device industry a plus

• Proficient with Microsoft Excel and is able to create complex formulas and pivot tablesPhysical Requirements:

• General office environment, may sit for long periods of time.

Start Date - End Date:

Feb 10, 2025 - Feb 9, 2026

  • Salesforce Business Analyst

    3 days ago

    Boston, Massachusetts, United States Gardner Resources Consulting Full time

    Job Title: Salesforce Functional AnalystLocation: RemoteDescription:The Salesforce Functional Analyst will be responsible for developing and implementing Salesforce solutions that meet the business needs of our clients. This includes configuring and customizing Salesforce to meet specific business requirements, as well as providing training and support to...

  • Technical Business Analyst for Salesforce

    3 days ago

    Boston, Massachusetts, United States LanceSoft Full time

    LanceSoft seeks a talented Technical Business Analyst to join our Commercial Systems team. As a Senior CRM Functional Analyst, you will play a key role in driving commercial growth through business analysis and IT support.Your responsibilities will include defining business processes, designing solutions, and configuring technical solutions on the...

  • Salesforce Business Solutions Analyst

    4 days ago

    Boston, Massachusetts, United States Gardner Resources Consulting Full time

    Responsibilities:The Salesforce Business Systems Analyst will be responsible for designing and implementing business processes using the Salesforce platform, configuring Salesforce.com settings to meet client requirements, developing reports and dashboards to support business decision-making, and collaborating with cross-functional teams to deliver projects...

  • Senior Business Analyst

    4 days ago

    Boston, Massachusetts, United States NR Consulting Full time

    Job DescriptionWe are seeking a highly analytical and detail-oriented Senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives. This role involves requirement gathering in a complex environment, supporting testing, conducting training, support to end-users to maximize the...

  • Business Analyst

    3 days ago

    Boston, Massachusetts, United States LanceSoft Full time

    Job Description:Business Analyst - SalesForce SolutionsLanceSoft is seeking a Business Analyst - SalesForce Solutions to join our Commercial IT Team. As a key member of the team, you will be responsible for supporting ***'s Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems,...

  • Salesforce Business Systems Analyst

    4 days ago

    Boston, Massachusetts, United States LanceSoft Full time

    Job Description:Salesforce Business Systems AnalystLanceSoft is seeking a highly skilled Salesforce Business Systems Analyst to join our Commercial IT Team. As a key member of the team, you will be responsible for supporting ***'s Commercial functions through CRM administrative tasks, business processes definition, analysis of business problems,...

  • Salesforce Business Systems Analyst

    4 days ago

    Boston, Massachusetts, United States Gardner Resources Consulting Full time

    Salesforce Business Systems Analyst Education and Experience: • Proven knowledge of the software development life cycle • Salesforce.com Admin Certification is preferred • Proficient in utilization, basic configuration, high level design and overall approach of Salesforce.com as a CRM platform. • Bachelor's degree in Computer Science is a plus. •...

  • Principal Business Analyst

    4 hours ago

    Boston, Massachusetts, United States Fenergo Full time

    Required Skills and QualificationsTo be successful in this role, you will need 9 years of Business Analyst experience, a minimum of 7 years of experience bringing robust, scalable Salesforce solutions to market, and experience integrating Salesforce with external applications, including cloud solutions. You must also be able to work onsite 3 days per week.

  • Senior Business Analyst

    3 weeks ago

    Boston, Massachusetts, United States Vimerse InfoTech Inc Full time

    Position Overview: We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives. The ideal candidate will have experience managing the full Software Development Life Cycle (SDLC) and be adept at gathering requirements, analyzing...

  • Salesforce Systems Analyst

    4 days ago

    Boston, Massachusetts, United States Gardner Resources Consulting Full time

    About Gardner Resources ConsultingWe are a consulting firm that specializes in helping businesses optimize their use of technology to achieve their goals. We are seeking a highly skilled Salesforce Functional Analyst to join our team.Job Description:The Salesforce Functional Analyst will work closely with our clients to understand their business needs and...

  • Senior Salesforce Apex Developer

    7 days ago

    Boston, Massachusetts, United States Apollo ITS Full time

    Job Title: Senior Salesforce Apex Developer Location: Boston, MA (Hybrid/remote with ability to work with team in Boston) Type: Contract Duration: Long term Job Summary: We are seeking a highly experienced Salesforce Apex developer with over 10 years of experience to join our team. The ideal candidate will have a strong background in developing custom Apex...

  • Technical Business Analyst

    6 days ago

    Boston, Massachusetts, United States RTA US Full time

    Technical Business Analyst - Salesforce Solutions Job DescriptionThis Technical Business Analyst - Salesforce Solutions role at RTA US is responsible for implementing and supporting projects and systems for distribution personnel, focusing on the administration, enhancement, support, and integration of sales and CRM systems.Main Responsibilities:Work closely...

  • Sr. Business Analyst

    3 weeks ago

    Boston, Massachusetts, United States NR Consulting Full time

    Title: Sr. Business Analyst Location: Boston, MA (Hybrid) Type: Fulltime Position Overview: We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives. The ideal candidate will have experience managing the full Software...

  • Sr. Business Analyst

    4 days ago

    Boston, Massachusetts, United States NR Consulting Full time

    Title: Sr. Business Analyst Location: Boston, MA (Hybrid) Type: Fulltime Position Overview: We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives. The ideal candidate will have experience managing the full Software...

  • Senior Salesforce Architect

    1 week ago

    Boston, Massachusetts, United States NR Consulting Full time

    Title: Salesforce Architect (Fulltime) Type: Fulltime Location: Boston, MA Working Modality: 3 to 4 days in office/weekly Number of interviews: 3 to 4 Position Overview:We are seeking a highly skilled Salesforce Architect with extensive experience in designing and managing secure, scalable, and high-performance Salesforce solutions. This role requires deep...

  • Salesforce Functional Analyst

    4 days ago

    Boston, Massachusetts, United States Gardner Resources Consulting Full time

    Sr Salesforce Functional Analyst Education and Experience: •Bachelor's Degree and/or equivalent combination of education and experience. •Minimum 5 years of experience working with Salesforce Platform •Experience working with healthcare is a plus •Experience working in a regulated environment as well as International experience is strongly desired....

  • Digital Transformation Business Analyst

    4 days ago

    Boston, Massachusetts, United States Nagarro Full time

    Job Description:We are seeking a highly analytical and detail-oriented senior Business Analyst to support our public sector clients in defining and delivering solutions that align with its business objectives.The ideal candidate will have experience managing the full Software Development Life Cycle (SDLC) and be adept at gathering requirements, analyzing...

  • Senior Business Intelligence Analyst

    12 hours ago

    Boston, Massachusetts, United States PTC Full time

    About Us:We're PTC, a global company that's transforming the world through innovation and inclusivity. Our mission is to bridge the physical and digital worlds, empowering businesses to improve operations, create better products, and enhance customer experiences.Job Summary:As a Senior Business Intelligence Analyst, you'll play a critical role in developing...

  • Senior Business Intelligence Analyst

    4 days ago

    Boston, Massachusetts, United States Sophia Genetics SA Full time

    Company Overview:SOPHiA GENETICS is a pioneering healthcare technology company that empowers healthcare professionals and patients worldwide in the fight against cancer and rare diseases. We believe in harnessing the power of data-driven insights to drive decision-making and growth.Job Description:The Senior Commercial Finance Analyst will play a critical...

  • Senior Salesforce Solutions Leader

    4 days ago

    Boston, Massachusetts, United States Saxon Global Full time

    About the RoleThis is an exciting opportunity for an experienced Salesforce professional to join Saxon Global's IT team. As a Salesforce Dev Manager, you will be responsible for leading the development team to deliver innovative solutions that meet the company's business objectives.ResponsibilitiesManage a team of Business Analysts, Solution Architects,...