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Front Desk Clerk

2 months ago

Las Vegas, United States Marcus Hotels Full time

The Platinum Hotel is looking for a full time Front Desk Agent. We're the perfect team to join if you're looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you're guaranteed an easy trip to work and free employee parking.

The Front Desk agent will be responsible for registration and checkout, phone operations, mail and message service all the while providing outstanding service to our guests along the way. Starting pay is $16.50/hr.

What you will be doing:

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using yield management system.
  • Research guest requests and create memorable amenities.
What we are looking for:
  • High School or equivalent.
  • Must be 21 years or older
  • 6+ months previous work experience in a guest service position are required and other customer service facing roles such as a receptionist, an administrative assistant, or medical receptionist are helpful but would preferably be from within the hospitality industry
  • Able to work independently
  • Has good judgment, problem solving, and decision-making skills.
  • Organization and time management skills.
  • Service oriented.
  • Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
  • SMS or similar property management system experience a plus.
At the Platinum Hotel, we offer the following great benefits:
  • A free, well-balanced meal every shift
  • Flexible schedules
  • Room discounts for Marcus Hotels & Resorts properties
  • Employee referral bonus program
  • Ability to grow your career, and transfer from one property to another while maintaining your service with the company
  • Paid time off
  • Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
  • And many more

We will verify through E-Verify the identity and employment eligibility of all persons hired.

The Platinum Hotel is an Equal Opportunity Employer.

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