Banking Center and Float Team Manager

3 weeks ago

Plymouth, United States The Cape Cod Five Cents Savings Bank Full time
Description

SUMMARY:

The Banking Center & Float Team Manager leads the Bank's Float Team in addition to supporting Retail Banking Centers in the absence of management. The Banking Center & Float Team Manager will focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include exercising sound judgment; guiding the Float team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Float Team Management

  1. Manages and supports the daily operations of the Bank's Float Team.
  2. Provides coaching and support for the development and growth of float team staff.
  3. Responsible for managing float performance including ongoing performance feedback and preparation of appropriate disciplinary documentation.
  4. Interviews and recommends candidates for float positions.
  5. Manages float team schedule for team and across all Banking Centers
  6. In conjunction with the VP of Retail Services assists with training placement, assigning mentors and observing float team members for relationship banker competencies.
  7. Assists in facilitating the Relationship Banker assessment process.
  8. Provides retail training at Banking Center and Assistant Banking Center Manager meetings.

Leadership and Staff Supervision

  1. Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
  2. Clearly communicates productivity and performance standards to all Banking Centerpersonnel.
  3. Ensures effective communication with staff.
  4. Assures compliance and adherence to all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
  5. Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Customer Service

  1. Engages in leading and coaching the Float and Banking Center teams to deliver exceptional customer service and financial guidance to customers.
  2. Develops staff in role of trusted financial advisor.
  3. Follows Cape Cod 5 customer service standards to ensure the Float and Banking Center teams provide outstanding service to all new, existing and potential customers.
  4. Resolves complex internal and external issues in a timely manner.

Business Development and Community Relations

  1. Establishes and meets business development goals for the Float Team and assigned Banking Center, in line with the organization's corporate goals.
  2. Focuses on developing commercial and retail prospects and building on existing customer relationships.
  3. Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
  4. Participates in civic and community organizations that benefit the local communities.

Banking Center Operations

  1. Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
  2. Ensures satisfactory audit results through compliance with established policies and procedures.
  3. Identifies areas for improved workflow efficiencies.
  4. Maintains proper Banking Center security.
  5. Responsible for the day to day appearance and maintenance of the Banking Center.
  6. Participates in establishing and managing the assigned Banking Center budget.

EDUCATION & CERTIFICATIONS:

  • Bachelor's Degree preferred or combination of secondary education and four years of progressive retail banking experience
  • FPQP - Financial Paraplanner Qualified Professional designation required, may be obtained within 24 months from date of hire.
  • Notary Public
  • Medallion Signature Guarantee
  • National Mortgage Licensing System (NMLS) registration eligibility

KNOWLEDGE, SKILLS & ABILITIES:

  • Four or more years of progressively responsible management experience in retail banking or a financial institution
  • Thorough knowledge of Bank products and services
  • Consumer and small business lending origination experience required
  • Proven ability to conduct business development
  • Superior customer service, and problem solving skills
  • Effective training, coaching and mentoring skills
  • Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
  • Ability to resolve complex problems
  • Computer literate, ability to quickly learn, promote and train in new programs and channels, e.g., mobile, digital, online banking
  • Must have experience with scheduling and analytics software
  • Ability to work Banking Center hours and attend various in-person community and Bank events.
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers
  • Excellent verbal and written communication skills

COMPETENCIES:

  • Management Courage
  • Leadership/Coaching/Development
  • Business Acumen
  • Technology Enthusiast/Early Adopter
  • Critical Thinking Skills
  • Financial Comprehension
  • Learning Agility

WORKING RELATIONSHIPS/CONTACTS:

Existing and potential customers in all business lines; branch staff (subordinates); all Bank department heads; Bank employees; external business associations; external vendors and consultants; landlord; auditors and regulators; politicians; Bank attorneys

PHYSICAL DEMANDS:

Normal Bank physical requirements. In addition, must be able to travel independently within the community and between branches. Must also be able to: lift coin (about 50 lbs.) and carry it between the vault and the teller line; crouch down to about two feet off the floor to reach safe deposit boxes; utilize branch equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer. Must be able to effectively communicate with customers and employees.

WORKING CONDITIONS:

Internal -- work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. The noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel including but not limited to travel to community events, Bank customers, remote Bank locations, and conferences is required; this may include some overnight travel.

Environmental conditions are regular office and branch locations of the Bank.

Qualifications
Education Bachelors (required)
Licenses & Certifications Fin Paraplanner Qual Prof (required)
NMLS MLO Registration (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Banking Center and Float Team Manager

    3 weeks ago

    Plymouth, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    Job SummaryThe Banking Center and Float Team Manager is a key leadership role at The Cape Cod Five Cents Savings Bank, responsible for leading the Float Team and supporting Retail Banking Centers in the absence of management. This position requires exceptional leadership, customer service, business development, and community relations skills.Key...

  • Banking Center Manager

    3 weeks ago

    Plymouth, United States The Cape Cod Five Cents Savings Bank Full time

    Description SUMMARY: The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include: exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and...

  • Banking Center Director

    3 weeks ago

    Plymouth, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    Job Title: Banking Center ManagerJob Summary:The Banking Center Manager is responsible for leading a team of banking professionals to deliver exceptional customer service, drive business growth, and maintain operational efficiency. This role requires strong leadership, communication, and problem-solving skills to ensure the success of the Banking Center.Key...

  • Float Teacher Full-time Position

    3 weeks ago

    Plymouth, Indiana, United States Growing Kids Learning Center Full time

    Job Opportunity at Growing Kids Learning CenterWe are seeking a dedicated and passionate Float Teacher to join our team at Growing Kids Learning Center. As a Float Teacher, you will play a vital role in providing high-quality education and care to our young students.Responsibilities:Plan and implement engaging lesson plans that align with our research-based...

  • RN- Float

    2 weeks ago

    Plymouth, Massachusetts, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job OpportunityWe are seeking a skilled Registered Nurse to join our team in a Float position. As a Float RN, you will have the opportunity to work in various departments, providing high-quality patient care and contributing to the success of our organization.Job Type and ScheduleThis is a full-time position with a regular schedule. You will work 36 hours...

  • RN Float Position

    3 weeks ago

    Plymouth, Massachusetts, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job SummaryAs a RN Float at Beth Israel Deaconess Hospital-Plymouth, you will have the opportunity to make a difference in the lives of our patients. We are seeking a skilled and compassionate RN to join our team in a float position, where you will have the flexibility to work in various areas of the hospital.ResponsibilitiesProvide high-quality patient care...

  • Relationship Manager II

    1 month ago

    Plymouth, Michigan, United States PNC Full time

    Job DescriptionPosition OverviewPNC is a leading financial institution that values its people as its greatest differentiator. As a Relationship Manager II - Commercial Banking, you will be part of a team that delivers exceptional customer experiences. You will be based in Troy or Plymouth, MI, and will work closely with clients to understand their financial...

  • RN- Critical Care Center

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: RegularTime Type: Full timeWork Shift: Night (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.36hpw; 7p-7:30a, rotating weekends and holidaysUNIT DESCRIPTION:The Critical Care Center is a 13-bed critical care unit with 24 hour intensivist...

  • RN - Critical Care Center (24/E/N)

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job ***** Regular Time ***** Part time Work ***** Night (United States of America) FLSA ***** Non-Exempt When you join the growing BILH team, youre not just taking a job, you’re making a difference in people’s lives. 24hpw; 7***** rotating weekends and holidays Job ** UNIT * The Critical Care Center is a 13-bed critical care unit with 24 hour...

  • Operations Manager

    3 weeks ago

    Plymouth, Michigan, United States Clean Team Full time

    Job DescriptionClean Team is seeking an experienced and professional Operations Manager to join our team in the Detroit, Michigan area.The successful candidate will be responsible for overseeing designated areas of responsibility, prioritizing tasks for Area Supervisors, Site Supervisors, Floaters, and Cleaners, and reviewing labor hours to ensure alignment...

  • RN- Critical Care Center

    2 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. 36hpw; 7p-7:30a, rotating weekends and holidays UNIT DESCRIPTION: The Critical Care Center is a 13-bed critical care unit with 24 hour...

  • RN - Critical Care Center (24/E/N)

    2 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular Time Type: Part time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. 24hpw; 7p-7:30a, rotating weekends and holidays Job Description: UNIT DESCRIPTION: The Critical Care Center is a 13-bed critical care unit...

  • RN - Critical Care Center (24/E/N)

    2 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular If the following job requirements and experience match your skills, please ensure you apply promptly. Time Type: Part time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. 24hpw; 7p-7:30a, rotating...

  • Preschool Assistant

    3 weeks ago

    Plymouth, United States Wayzata Public Schools Independent School District 284 Full time

    Position Type: Preschool Date Posted: 9/25/2024 Location: District Wayzata Early Learning School Preschool Assistant - Float Position Type/Title: Preschool Assistant Location: District (multiple locations) Hours Per Week: 40 Schedule: 8:00 am - 4:00 pm Monday through Friday Starting Wage: $16.84 We are seeking an experienced, enthusiastic, and energetic...

  • RN - Critical Care Center (24/E/N)

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular Time Type: Part time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. 24hpw; 7p-7:30a, rotating weekends and holidays Job Description: UNIT DESCRIPTION: The Critical Care Center is a 13-bed critical care...

  • RN- Critical Care Center

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular Time Type: Full time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. 36hpw; 7p-7:30a, rotating weekends and holidays UNIT DESCRIPTION: The Critical Care Center is a 13-bed critical care unit with 24 hour...

  • Fitness Center Representative

    3 days ago

    Plymouth, Massachusetts, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness centers.Key...

  • Skills Coach/Technician

    3 months ago

    Plymouth, United States Bowen Center Full time

    Mission: At Bowen Center, our mission is to strengthen our communities and improve the health and well-being of those we are privileged to serve. This mission is the golden thread that weaves through every department and every decision. It’s more than a mission; it’s a desire to make a difference. Position Overview: Are you passionate about...

  • RN- Critical Care Center

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: RegularRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Time Type: Full timeWork Shift: Night (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.36hpw;...

  • RN - Critical Care Center (24/E/N)

    3 weeks ago

    Plymouth, United States Beth Israel Deaconess Hospital-Plymouth Full time

    Job Type: Regular Time Type: Part time Work Shift: Night (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, youre not just taking a job, you’re making a difference in people’s lives. 24hpw; 7p-7:30a, rotating weekends and holidays Job Description: UNIT DESCRIPTION: The Critical Care Center is a 13-bed critical care...