Front Desk Assistant Manager
3 weeks ago
Summary:
Responsible for greeting and registering the guest, providing outstanding customer service, upselling hotel outlets, handle basic guest complaints and settling the guests account at the end of their stay. In addition they are expected to support the Front Desk Manager with day-to-day operations. Front Desk Assistant Manager must be able to multi-task and be detail-oriented, as well as have effective conflict management and decision making skills. They must assign duties and observe performances to ensure adherence to hotel policies and operating procedures.
Responsibilities:
Support Front Desk Manager with day-to-day operations or as directed. Assign duties and observe performances to ensure adherence to hotel policies and operating procedures. Responsible for appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems. Works with staff to ensure they stay within labor budget. Directly approve schedules/timecards and ensure labor is not being over utilized. Support Front Desk Supervisor, Coordinator and Agent with day-to-day operations; this includes training, group blocking, check-in/out individual guests, answering calls, etc. Work with Sales and Finance to review and resolve billing discrepancies. Work with DOS and MOD to investigate and solve guest complaints. Ensure detailed documentation regarding incident is made when providing compensation. Pay attention and report any suspicious behavior. Maintain a positive work environment for all staff including those outside the Front Desk. Must have a flexible work schedule and be available to support the hotel in the event of a natural disaster.
Other information:
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
-
Assistant Front Desk Manager
2 weeks ago
Orlando, United States Marriott International Full timeJob DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
-
Assistant Front Desk Manager
3 weeks ago
Orlando, United States Marriott International Full timeJob Number 24085896 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...
-
Assistant Front Desk Manager
3 weeks ago
Orlando, United States Marriott International Full timeJob Number 24064434 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...
-
Assistant Front Desk Manager
2 days ago
Orlando, United States Marriott International Full timeJob Number 24064434 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...
-
Assistant Front Desk Manager
1 week ago
Orlando, United States Marriott International Full timeJob Number 24085896 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...
-
Front Desk Manager
4 weeks ago
Orlando, United States Hersha Hospitality Management, LP Full timeManage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functio Front Desk Manager, Front Desk, Operations, General Manager, Monitoring, Division Manager
-
Assistant Front Desk Manager
3 weeks ago
Orlando, United States Orlando World Center Marriott Full timeJob Number 24085896Job Category Rooms & Guest Services OperationsLocation Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that is responsible for leading and assisting with the successful...
-
Assistant Front Desk Manager
3 weeks ago
Orlando, United States Marriott International Inc Full timeJob Number 24085896 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...
-
Front Desk Manager
3 weeks ago
Orlando, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions * Interview, select, train, schedule, coach and support...
-
Front Desk Manager
1 week ago
Orlando, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions * Interview, select, train, schedule, coach and support...
-
Front Desk Manager
3 weeks ago
Orlando, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions * Interview, select, train, schedule, coach and support...
-
Front Desk Manager
1 week ago
Orlando, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions * Interview, select, train, schedule, coach and support...
-
Front Desk Manager
3 weeks ago
Orlando, United States Marriott International Full timeJob Number 24017336 Job Category Rooms & Guest Services Operations Location Walt Disney World Swan, 1500 EPCOT Resort Boulevard, Lake Buena Vista, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...
-
Front Desk Manager
3 weeks ago
Orlando, United States Hotel Landy Full timeOverview: Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates,...
-
Front Desk Manager
3 weeks ago
Orlando, United States Hotel Landy Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and...
-
Front Desk Manager
2 weeks ago
Orlando, United States Hotel Landy Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and...
-
Front Desk Manager
3 weeks ago
Orlando, United States Marriott International Full timeJob Number 23203726 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...
-
Front Desk Manager
1 week ago
Orlando, United States Marriott International Full timeJob Number 23203726 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...
-
Front Desk Manager
3 weeks ago
Orlando, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and...
-
Front Desk Manager
3 weeks ago
Orlando, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full timeOverview Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support...
