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Front Desk Assistant Manager

4 months ago

Orlando, United States Rosen Hotels & Resorts Full time

Summary:
Responsible for greeting and registering the guest, providing outstanding customer service, upselling hotel outlets, handle basic guest complaints and settling the guests account at the end of their stay. In addition they are expected to support the Front Desk Manager with day-to-day operations. Front Desk Assistant Manager must be able to multi-task and be detail-oriented, as well as have effective conflict management and decision making skills. They must assign duties and observe performances to ensure adherence to hotel policies and operating procedures.

Responsibilities:
Support Front Desk Manager with day-to-day operations or as directed. Assign duties and observe performances to ensure adherence to hotel policies and operating procedures. Responsible for appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems. Works with staff to ensure they stay within labor budget. Directly approve schedules/timecards and ensure labor is not being over utilized. Support Front Desk Supervisor, Coordinator and Agent with day-to-day operations; this includes training, group blocking, check-in/out individual guests, answering calls, etc. Work with Sales and Finance to review and resolve billing discrepancies. Work with DOS and MOD to investigate and solve guest complaints. Ensure detailed documentation regarding incident is made when providing compensation. Pay attention and report any suspicious behavior. Maintain a positive work environment for all staff including those outside the Front Desk. Must have a flexible work schedule and be available to support the hotel in the event of a natural disaster.

Other information:

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center
  • and Many More Benefits

Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.