Patient Serv. Coord. III

4 weeks ago


Boston, United States Massachusetts General Hospital(MGH) Full time
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

The Patient Services Coordinator III functions within the ambulatory practice as the pod/unit team leader coordinating administrative functions within the group. Assists Department administration with the effective management of the practice's daily operations and revenue enhancement.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Perform all duties and responsibilities of a PSC 1 and II.

Coordinates the scheduling of multiple appointments using multiple systems or resources.

Investigates and resolves issues relating to and arising from the referral and/or billing process, which interrupts the delivery of care to a patient or the reimbursement for services rendered. Addresses patient questions, complaints and concerns.

Functions as the pod/unit resource for referral and insurance issues. Remains current on the changing issues impacting the health care insurers. Attends meetings as necessary.

Function as the pod/unit "Super User" for EPIC scheduling system.

Possesses a thorough knowledge of all HMO, managed care, other third-party insurers, and available patient financial services/resources.

Identifies and communicates to the Practice's leadership issues of process creating inefficiencies within the operation. Assists in their resolution, working within the pod and with management for the department as a whole.

Coordinates the workflow and schedules within the pod/unit to insure an efficient daily operation. Troubleshoots workflow issues, as needed, working with pod management to coordinate staffing and replacement coverage.

Conducts or arranges for pod/unit specific training for new secretarial hires, while coordinating with the practice-training mentor.

Works to insure HIPAA Confidentiality and Privacy Policies is fully implemented.

Assists with special projects as required. Projects may include such topics as obligations to insurers, hospital issues of compliance and/or Operations Improvement Initiatives.

Qualifications

QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Associate degree in Secretarial Science/Business, or a Secretarial Training Certificate Program required,

Minimum of 3 years work experience in medical group practice, billing and/or managed care setting required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, measurable, objective, and related to the essential functions of the job.)

Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to manage care.

Thorough knowledge of EPIC system modules and its features, electronic medical record module

Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team.

Demonstrates effective interpersonal and communication skills.

Effectively interacts with all levels of management.

Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.

Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Serv. Coord. III** - (3286840) GENERAL SUMMARY/ OVERVIEW STATEMENT: Under direct supervision of the Administrative Manager of IR, the individual will be responsible for coordinating care as directed by the IR service. Drawing on a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. III** - (3292706) **_ Once fully trained, the schedule for this position will be 3 days remote, 2 days on site per week._** Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Service Coord III (3288648) Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery.The PSC III will support all...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. III - Plastic Surgery (3285089) Patient Services Coord. III - Plastic Surgery - ( 3285089 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. III - Plastic Surgery (3285089) Patient Services Coord. III - Plastic Surgery - ( 3285089 ) Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to...


  • Boston, United States Massachusetts General Hospital Full time

    **Patient Services Coordinator III (PSC III)** **Vascular Surgery, Massachusetts General Hospital (MGH)** **Boston, MA** About the Fireman Vascular Center (massgeneral.org) - **What does a PSC III do?**_ The Patient Services Coordinator III is fundamental in providing the best possible experience for our patients and their families. This role involves...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coordinator III** - (3289111) **GENERAL SUMMARY**: Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below. - Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers) - Coordinates and maintains providers’...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Once fully trained, the schedule for this position will be 3 days remote, 2 days on site per week. $750 sign-on bonus for qualified candidates Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies...


  • Boston, United States Massachusetts General Hospital Full time

    Once fully trained, the schedule for this position will be 3 days remote, 2 days on site per week. $750 sign-on bonus for qualified candidates! Under the general supervision of the Practice Manager, the Patient Service Coordinator III provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Lead Patient Service Coord** - (3292160) The Lead Patient Service Coordinator role in Neuropsychology Testing is a complex position requiring the ability to perform all scheduling functions, process referrals, and handle patient insurance issues in a high-volume outpatient psychiatry clinic. The Lead PSC will be responsible to assist with the orientation...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Service Coordinator III - Per Diem** - (3294353) Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. Are you the type of person who excels at thinking on your feet, using good judgment and driven...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will support all aspects of the...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will support all aspects of the...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II - Waltham Orthopaedics** - (3286528) **This position is located in Waltham, MA** GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision, the Patient Services Coordinator (PSC) I will be responsible for administrative tasks to support patient care in a fast-paced outpatient clinic. This is an excellent position for...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3288985) **_ - The Patient Services Coordinator II, under supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the care team and the patients. The emphasis is placed on the ability to collaborate and...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3287913) **_ GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an...


  • Boston, United States Massachusetts General Hospital Full time

    Patient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT:  The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...


  • Boston, United States Massachusetts General Hospital Full time

    Patient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT:  The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II** - (3288204) Under the general direction of the Group Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coord. II/ Boston** - (3291387) **GENERAL SUMMARY/ OVERVIEW STATEMENT**: **The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between the patient...