CareCoach Connect Social Worker North West Texas
1 month ago
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The CareCoach Connect Social Worker is responsible for the assessment, planning, coordination and oversight of services for identified patients. The position identifies, evaluates, and provides management of services for patients with complex, catastrophic, Social Determinants of Health and/or psychosocial issues to promote quality, effective outcomes throughout the care continuum. The position ensures compliance with state and federal health plan requirements, Medicare guidelines and standards. The social worker acts as a liaison to coordinate and collaborate care with physicians, family, and other providers while always remaining an advocate for patients, putting them at the center of care delivery. The Social Worker will interact and engage with others as an interdisciplinary team member.
Primary Responsibilities:
- Performs comprehensive evaluations and documents findings in a concise/comprehensive
- manner that is compliant with documentation standards for the Center for Medicare and Medicaid Services (CMS)
- Performs patient assessments telephonically, virtually, or in the patient's home as needed
- Understands and plans to assure services provided work within the boundaries of the patient's plan eligibility. Coordinates identified patient's needs utilizing federal, state, and local community resources, as available
- Coordinates with external and internal teams to minimize obstacles and increase in patient and provider satisfaction
- Actively participates in staff and Interdisciplinary Team (IDT) meetings
- Adheres to organizational and departmental policies and procedures
- Maintains a high level of professionalism and adheres to the WellMed Core Values
- Assumes responsibility for personal and professional development
- Ensures licensure, certifications, and annual training are maintained and compliant
- Maintains knowledge of current health plan benefits
- Conducts advanced care discussions with a patients and their families and properly documents their wishes in the electronic medical record
- Exhibits professionalism and is courteous with all patients, physicians and co-workers
- Follows CareCoach Connect providers' orders regarding the scope and frequency of services needed based on acuity and patient/family needs
- Maintains a patient case load, daily visits and point of care documentation levels as per standards
- Documents in the electronic health record progress toward established goals as per standards
- Performs other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor of Social Work with 3+ years of experience beyond the required years of experience
- Current BLS certification or must obtain certification within 30 days of employment hire date
- 3+ years of social work experience in a health care environment
- Proficient in MS Office Suite to include Word, Excel, Notes, Outlook, and other departmental specific programs/applications
- Proven excellent oral and written communications skills
- Proven solid organizational skills
- Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously
- Reliable transportation for daily travel to various locations as assigned
- Valid drivers license within the state of work
- Ability to travel up to 75% around the Amarillo and Lubbock, Texas area to meet with members in their homes, the hospital or in a long-term care setting
Preferred Qualifications:
- Masters of Social Work with licensure (LMSW or LCSW or LBSW)
- Experience working with geriatric and behavioral and mental health patient populations
- Long Term Care experience
- Knowledge of disease management, managed care, medical terminology, referral process, claims, and CPT coding
- Bilingual (English/Spanish) language proficiency
Physical & Mental Requirements:
- Ability to lift up to 50 pounds
- Ability to push or pull heavy objects using up to 100 pounds of force
- Ability to stand for extended periods of time
- Ability to use fine motor skills to operate equipment and/or machinery
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex problem solving
- Occasionally requires exposure to communicable diseases or bodily fluids
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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