Client Service Associate

3 weeks ago

Temecula, United States hiring Full time

Join our team as a Client Service Associate, where your dedication to exceptional client service and leadership skills will shine. This role presents a unique opportunity to leverage your expertise in client support while stepping into a managerial position, overseeing a team of dedicated customer service professionals post-training. If you're a seasoned professional with a knack for client service and leadership, this is your chance to play a pivotal role in our organization's success.

Responsibilities of the Client Service Associate:

  • Act as the primary point of contact for our esteemed clients, delivering unparalleled support and fostering strong, enduring relationships.
  • Gain insight into clients' needs, preferences, and objectives, proactively offering tailored solutions to meet and exceed their expectations.
  • Lead and mentor a team of customer service associates, providing guidance, coaching, and support to ensure service excellence across the board.
  • Conduct performance evaluations, establish clear goals, and design training programs to enhance the team's skills and productivity levels.
  • Collaborate seamlessly with cross-functional teams to ensure seamless service delivery, resolve client issues promptly, and surpass customer satisfaction targets.
  • Develop and uphold client service standards, policies, and procedures to uphold consistency and drive continuous improvement initiatives.
  • Stay abreast of industry trends, market dynamics, and competitive landscape, offering insights to shape business growth strategies.
  • Address escalated client inquiries and complaints with tact and efficiency, ensuring swift resolution and maintaining high levels of client satisfaction.
  • Cultivate a positive and collaborative team culture, fostering a customer-centric mindset and promoting employee engagement.

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