Loan Servicing Technician I

3 weeks ago

Stevens Point, United States ASSOCIATED BANK NA Full time

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Under moderate supervision of Loan Servicing management, performs Loan Servicing work. Complete department specific tasks, daily, weekly and monthly and identify account information for accuracy. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas which could include customer or third party contact. Exercises some judgment within guidelines.Job Accountabilities * Preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to Loan Servicing tasks. Remittance of loan optional insurance and debt protection products for consumer and mortgage loans. * Provide customers, servicing personnel, and third parties timely support when handling verbal and written responses to inquiries via telephone, referral and/or letter by reviewing accounts and loan file documents. Maintain a high level of customer service by adhering to our Brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner. * Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and Investor guidelines. * Provide customer feedback and trends in problems or situations involving various product activities. * Work with Supervisor to update/enhance internal/SOP procedures, including but not limited to, identifying gaps in policy and/or procedure. * Completion of other duties and special project assignments as needed Education High School or equivalent combination of education and experience Required Experience Less than 2 years General office, banking, and/or related experience. Required 2-4 years Banking Operations / Servicing Preferred In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focusedColleague Resource Groups. Competitive salaries with professional development and advancement... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F5CE1F814F9C40DB

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